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Sensor HID class driver stops enumeration if a reserved HID feature is used in Windows 8.1

View products that this article applies to.

This article describes an issue that occurs on a Human Interface Devices (HID) class driver on a Windows 8.1-based device. A hotfix is available to fix this issue. The hotfix has a prerequisite.

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Symptoms

When this issue occurs, the Sensor HID class driver rejects the device, and the user may see an HID sensor with a yellow bang in Device Manager. Additionally, certain Windows features that are dependent on sensor data, such as screen rotation and screen brightness, may stop functioning correctly.

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Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows 8.1, the hotfix also applies to Windows RT 8.1 and Windows Server 2012 R2.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.18xxxWindows 8.1, Windows RT 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Sensorshidclassdriver.dll6.3.9600.18049183,29607-Sep-201516:03Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Sensorshidclassdriver.dll6.3.9600.18049228,35207-Sep-201516:57x64
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Sensorshidclassdriver.dll6.3.9600.18049196,09607-Sep-201516:18x86
Additional file information
Windows RT 8.1
File propertyValue
File nameArm_sensorshidclassdriver.inf_31bf3856ad364e35_6.3.9600.18050_none_3ebba4b4da2ab655.manifest
File versionNot applicable
File size2,188
Date (UTC)08-Sep-2015
Time (UTC)19:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)09-Sep-2015
Time (UTC)00:41
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_sensorshidclassdriver.inf_31bf3856ad364e35_6.3.9600.18050_none_9ad7cde0928b08c5.manifest
File versionNot applicable
File size2,192
Date (UTC)08-Sep-2015
Time (UTC)19:20
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,601
Date (UTC)09-Sep-2015
Time (UTC)00:41
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)09-Sep-2015
Time (UTC)00:41
PlatformNot applicable
File nameX86_sensorshidclassdriver.inf_31bf3856ad364e35_6.3.9600.18050_none_3eb9325cda2d978f.manifest
File versionNot applicable
File size2,188
Date (UTC)08-Sep-2015
Time (UTC)19:08
PlatformNot applicable

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kbautohotfix, kbhotfixserver, kb

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Article Info
Article ID : 3086795
Revision : 1
Created on : 1/7/2017
Published on : 11/4/2015
Exists online : False
Views : 227