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Call button is unavailable (dimmed) for a meeting organizer in Lync 2013 (Skype for Business)

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Symptoms

In a Lync Server 2013 (Skype for Business) environment, you set the AllowIPAudio parameter toTRUE in the conference policy settings. When you invite a third user to a PC-to-PC only instant message (IM) conversation, the peer-to-peer session is promoted to a conference. In this scenario, the meeting organizer can't make an audio call to attendees. Here's the screen shot for the unavailable Call button:


A snapshot for the missing Call buttom in Skype for Business.jpg

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Resolution

To fix this issue, install the November 10, 2015, security update (KB3101496) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Workaround

To work around this issue, use one of the following methods:
  • Set the AllowIPVideo parameter to TRUE on the organizer's conference policy.
  • Enable Enterprise Voice for organizers.
  • Rejoin the meeting for the conference organizer in Lync 2013 (Skype for Business).

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3085633
Revision : 1
Created on : 1/7/2017
Published on : 11/10/2015
Exists online : False
Views : 344