Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Current Conversations option is missing when you do a consultative transfer in Lync 2013

Current Conversations option is missing when you do a consultative transfer in Lync 2013

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You are in a call in Microsoft Lync 2013.
  • To perform a consultation, you open a new Lync window by entering a new public switched telephone network (PSTN) number or a user name.

    Note The first call is automatically put on hold when the new call is answered.
     
  • After you finish the consultation, you go back the first call.
  • You transfer the call to the PSTN number or to the Lync user by hovering over the Call button.
In this scenario, the Current Conversations option is not displayed on the Transfer Call tab when the Call button is displayed.

↑ Back to the top

Resolution

To fix this issue, install the November 10, 2015, security update (KB3101496) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3085632
Revision : 1
Created on : 1/7/2017
Published on : 11/10/2015
Exists online : False
Views : 238