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Microsoft Store app does not open from Internet Explorer print menu on Windows 8.1

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Symptoms

Consider the following scenario: 
  • You have a Windows 8.1-based system that has a third-party Microsoft Store device app installed. 
  • The system has a custom paper form. 
  • You open Internet Explorer and try to print a webpage through the Charms menu (Devices -> Print).
  • You select the printer for which the custom paper form is set. 
  • When the Internet Explorer print menu appears, you click More Settings to start the Microsoft Store device app.

In this scenario, the Microsoft Store device app does not open. Instead, the Internet Explorer print menu reappears. 

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Cause

The Microsoft Store device app does not open because of an incorrect size calculation in Internet Explorer. 

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Workaround

This is a known issue with Windows 8.1 and Internet Explorer. 

To work around this issue, reduce the margins of the custom paper form to increase the printable area.

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Keywords: kb

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Article Info
Article ID : 3079382
Revision : 4
Created on : 9/29/2020
Published on : 9/29/2020
Exists online : False
Views : 166