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Offline Files network shares might not be available in Windows 8.1

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This article describes an issue that occurs when you log on to a computer that's running Windows 8.1. A hotfix is available to fix this issue. The hotfix has a prerequisite.

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Symptoms

If a script or an application uses the Win32_OfflineFilesCache class in Windows Management Instrumentation (WMI) to pin, sync, or unpin an offline file share, the script or the application may freeze. That's because the Offline Files WMI provider doesn't return after the required pin, sync, or unpin operation is complete.

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Resolution

To resolve this issue, we have released a hotfix. Even though this issue has been observed only in Windows 8.1, the hotfix also applies to Windows RT 8.1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows RT 8.1.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows RT 8.1 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows RT 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.3.9600.1741543,52029-Oct-201401:04x86
Cscdll.dll6.3.9600.1741523,55229-Oct-201402:00x86
Cscobj.dll6.3.9600.17929215,04008-Jul-201517:25x86
Offlinefilesconfigurationwmiprovider.mofNot applicable5,56221-Aug-201323:44Not applicable
Offlinefilesconfigurationwmiprovider_uninstall.mofNot applicable80021-Aug-201323:44Not applicable
Offlinefileswmiprovider.mofNot applicable14,58821-Aug-201323:44Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,58821-Aug-201323:44Not applicable
Csc.sys6.3.9600.17415435,20029-Oct-201402:02x86
Cscmig.dll6.3.9600.17415114,17629-Oct-201401:38x86
Cscsvc.dll6.3.9600.17929666,62408-Jul-201517:25x86
Microsoft-windows-offlinefiles.mofNot applicable1,77621-Aug-201323:41Not applicable
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.3.9600.17929802,81608-Jul-201517:26x64
Microsoft-windows-offlinefiles-server.mofNot applicable1,77622-Aug-201306:46Not applicable
Cscapi.dll6.3.9600.1741555,29629-Oct-201401:26x64
Cscdll.dll6.3.9600.1741530,72029-Oct-201402:44x64
Cscobj.dll6.3.9600.17929332,80008-Jul-201517:26x64
Offlinefilesconfigurationwmiprovider.mofNot applicable5,56222-Aug-201306:49Not applicable
Offlinefilesconfigurationwmiprovider_uninstall.mofNot applicable80022-Aug-201306:49Not applicable
Offlinefileswmiprovider.mofNot applicable14,58822-Aug-201306:49Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,58822-Aug-201306:49Not applicable
Csc.sys6.3.9600.17415559,10429-Oct-201402:46x64
Cscmig.dll6.3.9600.17415141,31229-Oct-201402:17x64
Csc.sys6.3.9600.17415559,10429-Oct-201402:46x64
Cscmig.dll6.3.9600.17415141,31229-Oct-201402:17x64
Cscsvc.dll6.3.9600.17929802,81608-Jul-201517:26x64
Microsoft-windows-offlinefiles.mofNot applicable1,77622-Aug-201306:46Not applicable
Cscobj.dll6.3.9600.17929215,04008-Jul-201517:25x86
Offlinefilesconfigurationwmiprovider.mofNot applicable5,56221-Aug-201323:44Not applicable
Offlinefilesconfigurationwmiprovider_uninstall.mofNot applicable80021-Aug-201323:44Not applicable
Offlinefileswmiprovider.mofNot applicable14,58821-Aug-201323:44Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,58821-Aug-201323:44Not applicable
Cscapi.dll6.3.9600.1741543,52029-Oct-201401:04x86
Cscdll.dll6.3.9600.1741523,55229-Oct-201402:00x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.3.9600.1792735,32806-Jul-201521:10Not applicable
Cscdll.dll6.3.9600.1638422,52822-Aug-201303:11Not applicable
Cscobj.dll6.3.9600.17929194,56008-Jul-201517:29Not applicable
Offlinefilesconfigurationwmiprovider.mofNot applicable5,56221-Aug-201323:37Not applicable
Offlinefilesconfigurationwmiprovider_uninstall.mofNot applicable80021-Aug-201323:37Not applicable
Offlinefileswmiprovider.mofNot applicable14,58821-Aug-201323:37Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,58821-Aug-201323:37Not applicable
Csc.sys6.3.9600.16384382,46422-Aug-201303:13Not applicable
Cscmig.dll6.3.9600.17927107,00806-Jul-201521:38Not applicable
Cscsvc.dll6.3.9600.17929555,00808-Jul-201517:29Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,77621-Aug-201323:35Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows RT 8.1
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_21dab8327b2da25e39a4f9abb2bc6055_31bf3856ad364e35_6.3.9600.17929_none_b44c7496075253a2.manifest
File versionNot applicable
File size711
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameX86_5fd500e903cca50c3c367d3a8bff465f_31bf3856ad364e35_6.3.9600.17929_none_3e4104a404e39d40.manifest
File versionNot applicable
File size705
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameX86_9783b84907c221cf9fb725bf1f6e60a1_31bf3856ad364e35_6.3.9600.17929_none_7809f8eeb5b91d5a.manifest
File versionNot applicable
File size708
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameX86_fe41418d32fffc0f4dc01aa71f6b1cde_31bf3856ad364e35_6.3.9600.17929_none_3dba33500569261d.manifest
File versionNot applicable
File size712
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405093ee1489aec6.manifest
File versionNot applicable
File size2,845
Date (UTC)09-Jul-2015
Time (UTC)01:20
PlatformNot applicable
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_21d857544fb02a47.manifest
File versionNot applicable
File size60,202
Date (UTC)08-Jul-2015
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_332de304774bbeec.manifest
File versionNot applicable
File size25,744
Date (UTC)09-Jul-2015
Time (UTC)01:20
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_9eb92c277cc4b950.manifest
File versionNot applicable
File size64,832
Date (UTC)08-Jul-2015
Time (UTC)18:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_21dab8327b2da25e39a4f9abb2bc6055_31bf3856ad364e35_6.3.9600.17929_none_106b1019bfafc4d8.manifest
File versionNot applicable
File size713
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_6269f3321fea874ffd4884089a4a8783_31bf3856ad364e35_6.3.9600.17929_none_814ea580908213db.manifest
File versionNot applicable
File size716
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_706960d64836a0de1540071710945755_31bf3856ad364e35_6.3.9600.17929_none_478d8530f6e8f15d.manifest
File versionNot applicable
File size712
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_81b047ee774a2e7f41a265c1b2dd6fbe_31bf3856ad364e35_6.3.9600.17929_none_75eb61fc9ff68b92.manifest
File versionNot applicable
File size719
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_c9cfe7aef2df5e3ea4c9418f3fd6a240_31bf3856ad364e35_6.3.9600.17929_none_6e2d46bba81ba522.manifest
File versionNot applicable
File size1,074
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_fb6ccbda5b18c64f515daf900f084b48_31bf3856ad364e35_6.3.9600.17929_none_2a3bd3cf5c096ad0.manifest
File versionNot applicable
File size709
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_fc72c1bd1cc7072ac081bdf14ffac5ff_31bf3856ad364e35_6.3.9600.17929_none_5498d305652ec81b.manifest
File versionNot applicable
File size715
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameAmd64_microsoft-windows-o..iles-server-service_31bf3856ad364e35_6.3.9600.17929_none_af48c042fe14a9b6.manifest
File versionNot applicable
File size64,897
Date (UTC)08-Jul-2015
Time (UTC)18:29
PlatformNot applicable
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_9c6f2f71cce71ffc.manifest
File versionNot applicable
File size2,847
Date (UTC)09-Jul-2015
Time (UTC)01:24
PlatformNot applicable
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_7df6f2d8080d9b7d.manifest
File versionNot applicable
File size60,206
Date (UTC)08-Jul-2015
Time (UTC)18:29
PlatformNot applicable
File nameAmd64_microsoft-windows-o..nefiles-server-core_31bf3856ad364e35_6.3.9600.17929_none_6c1429bae3c90402.manifest
File versionNot applicable
File size25,778
Date (UTC)09-Jul-2015
Time (UTC)01:24
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_8f4c7e882fa93022.manifest
File versionNot applicable
File size25,748
Date (UTC)09-Jul-2015
Time (UTC)01:24
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_fad7c7ab35222a86.manifest
File versionNot applicable
File size64,839
Date (UTC)08-Jul-2015
Time (UTC)18:29
PlatformNot applicable
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_884b9d2a3c6e5d78.manifest
File versionNot applicable
File size60,204
Date (UTC)08-Jul-2015
Time (UTC)18:19
PlatformNot applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405093ee1489aec6.manifest
File versionNot applicable
File size2,845
Date (UTC)09-Jul-2015
Time (UTC)01:24
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_31fdfd704da3a68b620ee4e95d9ae26d_31bf3856ad364e35_6.3.9600.17929_none_2f0d5752260c2a3d.manifest
File versionNot applicable
File size708
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameArm_347e92c4e88a4169885528a2d30562ff_31bf3856ad364e35_6.3.9600.17929_none_1a613a0ed540a99d.manifest
File versionNot applicable
File size712
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameArm_ac76fc36d3a64d95096b01326585b83a_31bf3856ad364e35_6.3.9600.17929_none_21c2d481cd2eed79.manifest
File versionNot applicable
File size705
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameArm_e71d5bbf91cce98cb0490d4ae4b386b0_31bf3856ad364e35_6.3.9600.17929_none_49b7c1f6f2c9510c.manifest
File versionNot applicable
File size711
Date (UTC)09-Jul-2015
Time (UTC)01:15
PlatformNot applicable
File nameArm_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405306461486cd8c.manifest
File versionNot applicable
File size2,845
Date (UTC)09-Jul-2015
Time (UTC)01:16
PlatformNot applicable
File nameArm_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_21dac9ac4fad490d.manifest
File versionNot applicable
File size60,202
Date (UTC)08-Jul-2015
Time (UTC)18:09
PlatformNot applicable
File nameArm_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_3330555c7748ddb2.manifest
File versionNot applicable
File size25,744
Date (UTC)09-Jul-2015
Time (UTC)01:16
PlatformNot applicable
File nameArm_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_9ebb9e7f7cc1d816.manifest
File versionNot applicable
File size64,831
Date (UTC)08-Jul-2015
Time (UTC)18:09
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbhotfixserver, kbautohotfix, kbexpertiseinter

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Article Info
Article ID : 3078627
Revision : 1
Created on : 1/7/2017
Published on : 9/8/2015
Exists online : False
Views : 210