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Remote Desktop Easy Print runs slowly in Windows Server 2012 R2

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This article describes an issue that occurs when you print in a Remote Desktop session in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you upgrade the Remote Desktop server to Windows Server 2012 R2 from an earlier version of Windows Server. In this situation, it takes longer to print through a redirected printer that uses the Remote Desktop Easy Print as a driver. For example, the printing was done within one minute before the upgrade, it takes about five minutes now.

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Cause

This issue occurs because of a new feature known as Driver-Requested Archive-optimized XPS output that's added in Windows Server 2012 R2. The feature reduces the delay in file transfer. By design, this feature waits for the spooling to complete before it prints the job. The effect of this is that the printing job takes longer because it doesn't start immediately while spooling is still in process.

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Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

If you want to disable the Driver-Requested Archive-optimized XPS output feature, install this hotfix and create the following registry subkey:

HKLM\System\CurrentControlSet\Control\Print\DontUseArchive
To disable this feature, set the regkey value to 1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Xpsprint.dll6.3.9600.179591,262,08018-Jul-201518:29x86
Locale.gpdNot applicable14,08808-Jun-201521:11Not applicable
Msxpsinc.gpdNot applicable7308-Jun-201521:11Not applicable
Msxpsinc.ppdNot applicable7208-Jun-201521:11Not applicable
Mxdwdrv.dll0.3.9600.179591,031,68018-Jul-201518:31x86
P6disp.gpdNot applicable25,48908-Jun-201521:06Not applicable
P6font.gpdNot applicable3,29308-Jun-201521:06Not applicable
Pcl4res.dll0.3.5479.0289,79218-Jul-201519:19x86
Pcl5eres.dll0.3.5479.01,035,26418-Jul-201519:20x86
Pcl5ures.dll0.3.5479.01,034,75218-Jul-201519:19x86
Pclxl.dll0.3.5479.0205,82418-Jul-201519:18x86
Pclxl.gpdNot applicable10,37508-Jun-201521:06Not applicable
Pjl.gpdNot applicable1,15608-Jun-201521:06Not applicable
Pjlmon.dll6.3.9600.1793717,92016-Jul-201519:58x86
Ps5ui.dll0.3.9600.17937777,21618-Jul-201519:19x86
Pscript.hlpNot applicable26,03822-Apr-201523:46Not applicable
Pscript.ntfNot applicable1,060,54808-Jun-201521:11Not applicable
Pscript5.dll0.3.9600.17937567,80818-Jul-201519:21x86
Pscrptfe.ntfNot applicable1,288,25208-Jun-201521:11Not applicable
Ps_schm.gdlNot applicable5,56108-Jun-201521:11Not applicable
Stddtype.gdlNot applicable23,81208-Jun-201521:11Not applicable
Stdnames.gpdNot applicable14,36208-Jun-201521:11Not applicable
Stdschem.gdlNot applicable59,11608-Jun-201521:11Not applicable
Stdschmx.gdlNot applicable2,27808-Jun-201521:11Not applicable
Ttfsub.gpdNot applicable69808-Jun-201521:11Not applicable
Unidrv.dll0.3.9600.17937422,91216-Jul-201519:49x86
Unidrv.hlpNot applicable21,22522-Apr-201523:46Not applicable
Unidrvui.dll0.3.9600.17937804,86418-Jul-201519:18x86
Unires.dll0.3.9600.17937845,82418-Jul-201519:20x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Xpsprint.dll6.3.9600.179591,919,48818-Jul-201518:31x64
Locale.gpdNot applicable14,08808-Jun-201518:19Not applicable
Msxpsinc.gpdNot applicable7308-Jun-201518:19Not applicable
Msxpsinc.ppdNot applicable7208-Jun-201518:19Not applicable
Mxdwdrv.dll0.3.9600.17959909,82418-Jul-201518:34x64
P6disp.gpdNot applicable25,48908-Jun-201518:14Not applicable
P6font.gpdNot applicable3,29308-Jun-201518:14Not applicable
Pcl4res.dll0.3.5479.0289,79218-Jul-201519:32x64
Pcl5eres.dll0.3.5479.01,035,26418-Jul-201519:35x64
Pcl5ures.dll0.3.5479.01,034,75218-Jul-201519:38x64
Pclxl.dll0.3.5479.0205,82418-Jul-201519:31x64
Pclxl.gpdNot applicable10,37508-Jun-201518:14Not applicable
Pjl.gpdNot applicable1,15608-Jun-201518:14Not applicable
Pjlmon.dll6.3.9600.1793722,52816-Jul-201520:46x64
Ps5ui.dll0.3.9600.17937885,76018-Jul-201519:38x64
Pscript.hlpNot applicable26,03808-Jun-201517:08Not applicable
Pscript.ntfNot applicable1,062,73208-Jun-201518:20Not applicable
Pscript5.dll0.3.9600.17937649,21618-Jul-201519:33x64
Pscrptfe.ntfNot applicable1,293,18008-Jun-201518:20Not applicable
Ps_schm.gdlNot applicable5,56108-Jun-201518:19Not applicable
Stddtype.gdlNot applicable23,81208-Jun-201518:19Not applicable
Stdnames.gpdNot applicable14,36208-Jun-201518:19Not applicable
Stdschem.gdlNot applicable59,11608-Jun-201518:19Not applicable
Stdschmx.gdlNot applicable2,27808-Jun-201518:19Not applicable
Ttfsub.gpdNot applicable69808-Jun-201518:19Not applicable
Unidrv.dll0.3.9600.17937534,52816-Jul-201520:35x64
Unidrv.hlpNot applicable21,22508-Jun-201517:08Not applicable
Unidrvui.dll0.3.9600.17937928,25618-Jul-201519:33x64
Unires.dll0.3.9600.17937845,82418-Jul-201519:32x64
Xpsprint.dll6.3.9600.179591,262,08018-Jul-201518:29x86
Locale.gpdNot applicable14,08808-Jun-201521:11Not applicable
Msxpsinc.gpdNot applicable7308-Jun-201521:11Not applicable
Msxpsinc.ppdNot applicable7208-Jun-201521:11Not applicable
Mxdwdrv.dll0.3.9600.179591,031,68018-Jul-201518:31x86
P6disp.gpdNot applicable25,48908-Jun-201521:06Not applicable
P6font.gpdNot applicable3,29308-Jun-201521:06Not applicable
Pcl4res.dll0.3.5479.0289,79218-Jul-201519:19x86
Pcl5eres.dll0.3.5479.01,035,26418-Jul-201519:20x86
Pcl5ures.dll0.3.5479.01,034,75218-Jul-201519:19x86
Pclxl.dll0.3.5479.0205,82418-Jul-201519:18x86
Pclxl.gpdNot applicable10,37508-Jun-201521:06Not applicable
Pjl.gpdNot applicable1,15608-Jun-201521:06Not applicable
Pjlmon.dll6.3.9600.1793717,92016-Jul-201519:58x86
Ps5ui.dll0.3.9600.17937777,21618-Jul-201519:19x86
Pscript.hlpNot applicable26,03822-Apr-201523:46Not applicable
Pscript.ntfNot applicable1,060,54808-Jun-201521:11Not applicable
Pscript5.dll0.3.9600.17937567,80818-Jul-201519:21x86
Pscrptfe.ntfNot applicable1,288,25208-Jun-201521:11Not applicable
Ps_schm.gdlNot applicable5,56108-Jun-201521:11Not applicable
Stddtype.gdlNot applicable23,81208-Jun-201521:11Not applicable
Stdnames.gpdNot applicable14,36208-Jun-201521:11Not applicable
Stdschem.gdlNot applicable59,11608-Jun-201521:11Not applicable
Stdschmx.gdlNot applicable2,27808-Jun-201521:11Not applicable
Ttfsub.gpdNot applicable69808-Jun-201521:11Not applicable
Unidrv.dll0.3.9600.17937422,91216-Jul-201519:49x86
Unidrv.hlpNot applicable21,22522-Apr-201523:46Not applicable
Unidrvui.dll0.3.9600.17937804,86418-Jul-201519:18x86
Unires.dll0.3.9600.17937845,82418-Jul-201519:20x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Xpsprint.dll6.3.9600.179591,440,76818-Jul-201518:33Not applicable
Locale.gpdNot applicable14,08824-Apr-201518:16Not applicable
Msxpsinc.gpdNot applicable7324-Apr-201518:16Not applicable
Msxpsinc.ppdNot applicable7224-Apr-201518:16Not applicable
Mxdwdrv.dll0.3.9600.17959699,90418-Jul-201518:35Not applicable
P6disp.gpdNot applicable25,48924-Apr-201518:12Not applicable
P6font.gpdNot applicable3,29324-Apr-201518:12Not applicable
Pcl4res.dll0.3.5479.0289,79218-Jul-201519:11x86
Pcl5eres.dll0.3.5479.01,035,26418-Jul-201519:12x86
Pcl5ures.dll0.3.5479.01,034,75218-Jul-201519:11x86
Pclxl.dll0.3.5479.0205,82418-Jul-201519:12x86
Pclxl.gpdNot applicable10,37524-Apr-201518:12Not applicable
Pjl.gpdNot applicable1,15624-Apr-201518:12Not applicable
Pjlmon.dll6.3.9600.1793717,40816-Jul-201519:26Not applicable
Pscript.ntfNot applicable1,060,54824-Apr-201518:16Not applicable
Pscript5.dll0.3.9600.17937505,85618-Jul-201519:11Not applicable
Pscrptfe.ntfNot applicable1,288,25224-Apr-201518:16Not applicable
Ps_schm.gdlNot applicable5,56124-Apr-201518:16Not applicable
Stddtype.gdlNot applicable23,81224-Apr-201518:16Not applicable
Stdnames.gpdNot applicable14,36224-Apr-201518:16Not applicable
Stdschem.gdlNot applicable59,11624-Apr-201518:16Not applicable
Stdschmx.gdlNot applicable2,27824-Apr-201518:16Not applicable
Ttfsub.gpdNot applicable69824-Apr-201518:16Not applicable
Unidrv.dll0.3.9600.17937347,64816-Jul-201519:19Not applicable
Unidrv.hlpNot applicable21,22529-May-201518:15Not applicable
Unidrvui.dll0.3.9600.17937723,45618-Jul-201519:11Not applicable
Unires.dll0.3.9600.17937845,82418-Jul-201519:12Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_034c310afdc29b7ffcc7ff905f9a6cbd_31bf3856ad364e35_6.3.9600.17959_none_e1d84cbf7a594b88.manifest
File versionNot applicable
File size705
Date (UTC)19-Jul-2015
Time (UTC)02:15
PlatformNot applicable
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_40684d832cc817f9.manifest
File versionNot applicable
File size4,674
Date (UTC)18-Jul-2015
Time (UTC)19:32
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc5c75ad62fa9e1.manifest
File versionNot applicable
File size20,600
Date (UTC)19-Jul-2015
Time (UTC)02:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_034c310afdc29b7ffcc7ff905f9a6cbd_31bf3856ad364e35_6.3.9600.17959_none_3df6e84332b6bcbe.manifest
File versionNot applicable
File size707
Date (UTC)19-Jul-2015
Time (UTC)02:15
PlatformNot applicable
File nameAmd64_3e9698d5b00c37361c3fb8fc5593f564_31bf3856ad364e35_6.3.9600.17959_none_af5a5a10f57bb7ea.manifest
File versionNot applicable
File size709
Date (UTC)19-Jul-2015
Time (UTC)02:15
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_9c86e906e525892f.manifest
File versionNot applicable
File size4,676
Date (UTC)18-Jul-2015
Time (UTC)20:16
PlatformNot applicable
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_2be462de8e8d1b17.manifest
File versionNot applicable
File size20,660
Date (UTC)19-Jul-2015
Time (UTC)02:22
PlatformNot applicable
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_40684d832cc817f9.manifest
File versionNot applicable
File size4,674
Date (UTC)18-Jul-2015
Time (UTC)19:32
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc5c75ad62fa9e1.manifest
File versionNot applicable
File size20,600
Date (UTC)19-Jul-2015
Time (UTC)02:22
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_746d4609c4d93b61f30aafcb1c6444e1_31bf3856ad364e35_6.3.9600.17959_none_bfad52a8519024b8.manifest
File versionNot applicable
File size705
Date (UTC)19-Jul-2015
Time (UTC)02:15
PlatformNot applicable
File nameArm_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_406abfdb2cc536bf.manifest
File versionNot applicable
File size4,674
Date (UTC)18-Jul-2015
Time (UTC)19:22
PlatformNot applicable
File nameArm_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc839b2d62cc8a7.manifest
File versionNot applicable
File size19,225
Date (UTC)19-Jul-2015
Time (UTC)02:15
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter, kb

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Article Info
Article ID : 3073630
Revision : 1
Created on : 1/7/2017
Published on : 9/8/2015
Exists online : False
Views : 258