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Windows stops responding during Windows XP shut down

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Symptoms

When you shut down your Microsoft Windows XP-based computer, Windows may intermittently stop responding (hang), and you receive the following message:
Saving your settings.
During this time, you may be able to move the pointer, but the computer may not respond when you press CTRL+ALT+DEL.

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Cause

This problem may occur if all the following conditions are true:
  • You have East Asian Language support installed on your Windows XP-based computer and the Input Method Editor (IME) selected as your default input language.
  • You have the Welcome screen turned on.

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Resolution

To resolve this problem obtain the latest service pack for Microsoft Windows XP. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows XP Service Pack 1.

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Keywords: kbresolve, kbhotfixserver, kbqfe, kbdownload, kbwindowsupdate, kbbug, kbfix, kbshell, kbwinxpsp1fix, KB307274

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Article Info
Article ID : 307274
Revision : 9
Created on : 6/19/2014
Published on : 6/19/2014
Exists online : False
Views : 391