Improve information availability from the call center screen in Microsoft Dynamics AX 2012 R3

The changes in the hotfix are done in customer call center screen in order to have more information available for the call center operator about the sales order. In addition, this hotfix adds a new functionality to view the top 50 email sent to the selected customer and also ability to resend the emails. Call center operator can also filter the records and also modify the receiver email address before resending. The same functionality will also work if the email notification page is opened from existing sales order screen. For Email functionality on customer service screen, a new form and a new table are provided.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.