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The "Global refund check" command on the Retail store transactions and Online store transactions forms is not working in Microsoft Dynamics AX 2012 R3

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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The "Global refund check" command on the Retail store transactions and Online store transactions forms should be removed. This feature is not implemented.

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Resolution

The changes in the hotfix remove unsupported Global refund tab on the Registers form and the "Global refund check" report on the Retail store transactions or Online store transactions form.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics AX 2012 R3

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX 2012 R3
File nameFile versionFile sizeDateTime
Aximpactanalysis.exeNot Applicable62,13631-Oct-201422:16
Axupdate.exeNot Applicable62,12031-Oct-201422:16
Desktop.iniNot Applicable4801-Jul-201302:00
Dynamicsax2012r3-kb3072341-syplabels.axmodel6.3.2000.380912,270,32012-Aug-201509:22
Dynamicsax2012r3_cl4561298.axmodel6.3.2000.352613,52812-Aug-201509:22
Hotfixdependencygraph.dgmlNot Applicable47712-Aug-201509:20
Hotfixinformation.xmlNot Applicable1,02212-Aug-201509:20
Axsetupsp.exe6.3.2000.30552,005,68009-Jun-201504:48
Axsetupsplib.dll6.3.1000.218993,88014-Apr-201520:50
Axsetupui.exe6.3.1000.2189363,69614-Apr-201520:50
Axutillib.dll6.3.164.564978,60826-Jun-201414:07
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.354640,18414-Oct-201409:50
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.238445,80012-Aug-201404:16
Microsoft.dynamics.servicing.operations.dll6.3.164.238444,26412-Aug-201404:16
Axsetupsp.resources.dll6.3.1000.284518,84031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284498,36031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284506,55231-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284494,26431-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284494,26431-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284510,64831-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284506,55231-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284498,36031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284518,84031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284498,36031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284494,26431-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284498,36031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284502,45631-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284539,32031-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284494,26431-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284567,99231-Oct-201422:16
Axsetupsp.resources.dll6.3.1000.284486,07231-Oct-201422:16

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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File Information

The global version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. 
Microsoft Dynamics AX 2012 R3 file information
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable62,13601-Nov-201413:16x86
Axupdate.exeNot applicable62,12001-Nov-201413:16x86
Dynamicsax2012r3-kb3072341-syplabels.axmodel6.3.2000.380912,270,32013-Aug-201500:22Not applicable
Dynamicsax2012r3_cl4561298.axmodel6.3.2000.352613,52813-Aug-201500:22Not applicable
Hotfixdependencygraph.dgmlNot applicable47713-Aug-201500:20Not applicable
Hotfixinformation.xmlNot applicable1,02213-Aug-201500:20Not applicable
Axsetupsp.exe6.3.2000.30552,005,68009-Jun-201519:48x86
Axsetupsplib.dll6.3.1000.218993,88015-Apr-201511:50x86
Axsetupui.exe6.3.1000.2189363,69615-Apr-201511:50x86
Axutillib.dll6.3.164.564978,60827-Jun-201405:07x86
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.354640,18415-Oct-201400:50x86
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.238445,80012-Aug-201419:16x86
Microsoft.dynamics.servicing.operations.dll6.3.164.238444,26412-Aug-201419:16x86
Axsetupsp.resources.dll6.3.1000.284518,84001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284498,36001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284506,55201-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284494,26401-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284494,26401-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284510,64801-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284506,55201-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284498,36001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284518,84001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284498,36001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284494,26401-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284498,36001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284502,45601-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284539,32001-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284494,26401-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284567,99201-Nov-201413:16x86
Axsetupsp.resources.dll6.3.1000.284486,07201-Nov-201413:16x86

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Keywords: kbexpertisebeginner, kbexpertiseinter, kbexpertiseadvanced, kbnoloc, kbqfe, kbautohotfix, kbmbspartner, kbmbsmigrate, kbsurveynew, kb, kbmbsquickpub, kbhotfixserver

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Article Info
Article ID : 3072341
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 273