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I/O failure during MPIO path failover in Windows Server 2008 R2 SP1


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure a computer that is running Windows Server 2008 R2 Service Pack 1 (SP1) to use Microsoft Multipath I/O (MPIO).
  • You connect a storage device that is configured to use Asymmetric Logical Unit Access (ALUA) to the computer that has multiple active paths.
  • Multiple active paths fail.
In this scenario, the I/O operation fails, and the storage device is no longer accessible.

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Resolution

To resolve this issue, we have released a hotfix. Even though this issue has only been observed in Windows Server 2008 R2, the hotfix also applies to Windows 7.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.23xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,29019-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,27019-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,26619-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,25619-Jun-201517:45Not applicable
Mpio.inf_locNot applicable1,31619-Jun-201517:45Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:24Not applicable
Mpio.inf_locNot applicable1,29619-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,28219-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,27819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:44Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201517:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,28019-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,30019-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,30619-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,29219-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,26019-Jun-201517:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,27219-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201517:42Not applicable
Mpio.sys6.1.7601.23103138,68819-Jun-201517:35x86
Msdsm.sys6.1.7601.23103118,20819-Jun-201517:35x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,29019-Jun-201518:53Not applicable
Mpio.inf_locNot applicable1,27019-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,26619-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25619-Jun-201518:48Not applicable
Mpio.inf_locNot applicable1,31619-Jun-201518:49Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:57Not applicable
Mpio.inf_locNot applicable1,29619-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:39Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201518:49Not applicable
Mpio.inf_locNot applicable1,28219-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,27819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:45Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201518:45Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,28019-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,30019-Jun-201518:43Not applicable
Mpio.inf_locNot applicable1,30619-Jun-201518:43Not applicable
Mpio.inf_locNot applicable1,29219-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,26019-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,27219-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:52Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201518:52Not applicable
Mpio.sys6.1.7601.23103165,31219-Jun-201518:08x64
Msdsm.sys6.1.7601.23103143,29619-Jun-201518:08x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,25619-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201516:52Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201518:39Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:41Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201518:42Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201518:42Not applicable
Mpio.sys6.1.7601.23103377,79219-Jun-201516:58IA-64
Msdsm.sys6.1.7601.23103354,24019-Jun-201516:58IA-64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
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File size646
Date (UTC)19-Jun-2015
Time (UTC)23:57
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File nameX86_394b13245f06b0adab483e260b9e5e18_31bf3856ad364e35_6.1.7601.23103_none_ecbf75809aabad83.manifest
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Date (UTC)19-Jun-2015
Time (UTC)23:57
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Date (UTC)19-Jun-2015
Time (UTC)23:57
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Time (UTC)23:57
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File nameX86_8033fca22fe74c0efb1cef7f4366fbda_31bf3856ad364e35_6.1.7601.23103_none_454456931d7ff9e7.manifest
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File nameX86_8208db6378b0717dc70a71b2b3720ea7_31bf3856ad364e35_6.1.7601.23103_none_aff0acc2f1225c44.manifest
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File size646
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File nameX86_8a8f4af675bfa64a89da45c3e4a4261f_31bf3856ad364e35_6.1.7601.23103_none_23f51566a8cce2a7.manifest
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File nameX86_a222cef1c9eb62e7aa2ac2540212e282_31bf3856ad364e35_6.1.7601.23103_none_b8917e3489c4f6e1.manifest
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File nameX86_a6bc450ced74b28c76659466d38169f4_31bf3856ad364e35_6.1.7601.23103_none_c499e7fff7625412.manifest
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File nameX86_dc2c82733780cf194b2bcee8d246b46e_31bf3856ad364e35_6.1.7601.23103_none_48f4181c37cbdae4.manifest
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File nameX86_dcf9f6962d41f2d32f09da9da527ccf3_31bf3856ad364e35_6.1.7601.23103_none_6b8569dd796c93bd.manifest
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File size646
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File nameX86_e39c1925ff0408c30289a3cdbbbf7825_31bf3856ad364e35_6.1.7601.23103_none_38443b53ab087576.manifest
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File nameX86_f4843472da04d5845975c273d3b5a998_31bf3856ad364e35_6.1.7601.23103_none_36bc94c778130ac3.manifest
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File size646
Date (UTC)19-Jun-2015
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File nameX86_mpio.inf_31bf3856ad364e35_6.1.7601.23103_none_1fcd7be606ad047a.manifest
File versionNot applicable
File size2,069
Date (UTC)19-Jun-2015
Time (UTC)18:00
PlatformNot applicable
File nameX86_msdsm.inf_31bf3856ad364e35_6.1.7601.23103_none_cce1e1ff52e45689.manifest
File versionNot applicable
File size2,075
Date (UTC)19-Jun-2015
Time (UTC)17:59
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File size650
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Date (UTC)19-Jun-2015
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Date (UTC)19-Jun-2015
Time (UTC)23:57
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Date (UTC)19-Jun-2015
Time (UTC)17:48
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Time (UTC)17:50
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter

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Article Info
Article ID : 3070714
Revision : 1
Created on : 1/7/2017
Published on : 7/27/2015
Exists online : False
Views : 206