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Cannot enter discount amount in POS for return product transactions in Microsoft Dynamics AX 2009 SP1

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

You cannot enter discount amount in POS for return product transactions in Microsoft Dynamics AX 2009 SP1.

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Resolution

The changes in the hotfix ensure you can enter discount amount in POS for return product transactions.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 SP1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Retail POS
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89618-Apr-201407:20x86
Licensetermsar.rtfNot Applicable100,96018-Apr-201407:20Not Applicable
Licensetermscs.rtfNot Applicable91,79418-Apr-201407:20Not Applicable
Licensetermsda.rtfNot Applicable70,20218-Apr-201407:20Not Applicable
Licensetermsde.rtfNot Applicable73,45618-Apr-201407:20Not Applicable
Licensetermsen.rtfNot Applicable67,74818-Apr-201407:20Not Applicable
Licensetermses.rtfNot Applicable73,79018-Apr-201407:20Not Applicable
Licensetermset.rtfNot Applicable103,52018-Apr-201407:20Not Applicable
Licensetermsfi.rtfNot Applicable68,43318-Apr-201407:20Not Applicable
Licensetermsfr.rtfNot Applicable68,11218-Apr-201407:20Not Applicable
Licensetermshe-il.rtfNot Applicable50,48318-Apr-201407:20Not Applicable
Licensetermshu.rtfNot Applicable93,55918-Apr-201407:20Not Applicable
Licensetermsis.rtfNot Applicable38,32118-Apr-201407:20Not Applicable
Licensetermsit.rtfNot Applicable115,36418-Apr-201407:20Not Applicable
Licensetermsja.rtfNot Applicable106,11218-Apr-201407:20Not Applicable
Licensetermslt.rtfNot Applicable123,13918-Apr-201407:20Not Applicable
Licensetermslv.rtfNot Applicable105,81518-Apr-201407:20Not Applicable
Licensetermsnb-no.rtfNot Applicable71,67918-Apr-201407:20Not Applicable
Licensetermsnl.rtfNot Applicable68,74618-Apr-201407:21Not Applicable
Licensetermspl.rtfNot Applicable116,62818-Apr-201407:21Not Applicable
Licensetermspt-br.rtfNot Applicable101,84418-Apr-201407:21Not Applicable
Licensetermsru.rtfNot Applicable150,01418-Apr-201407:21Not Applicable
Licensetermssv.rtfNot Applicable115,69718-Apr-201407:21Not Applicable
Licensetermsth.rtfNot Applicable154,43018-Apr-201407:21Not Applicable
Licensetermstr.rtfNot Applicable104,49718-Apr-201407:21Not Applicable
Licensetermszh-hans.rtfNot Applicable100,17918-Apr-201407:21Not Applicable
Retailpos.mspNot Applicable3,366,91228-May-201518:50Not Applicable
Axsetupsp.exe5.0.1600.34171,632,94428-May-201518:49x86
Cabextractor.dllNot Applicable19,31218-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44018-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31218-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82418-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82418-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31218-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82418-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31218-Apr-201407:20x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31218-Apr-201407:20x86
Cabextractor.dllNot Applicable22,38418-Apr-201407:20x64
Retail POS plug-ins for customers
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89604-Nov-201410:07x86
Licensetermsar.rtfNot Applicable117,64404-Nov-201410:07Not Applicable
Licensetermscs.rtfNot Applicable133,84304-Nov-201410:07Not Applicable
Licensetermsda.rtfNot Applicable121,61404-Nov-201410:07Not Applicable
Licensetermsde.rtfNot Applicable123,44304-Nov-201410:07Not Applicable
Licensetermsen.rtfNot Applicable106,48204-Nov-201410:07Not Applicable
Licensetermses.rtfNot Applicable121,36204-Nov-201410:07Not Applicable
Licensetermset.rtfNot Applicable116,28504-Nov-201410:07Not Applicable
Licensetermsfi.rtfNot Applicable122,10504-Nov-201410:07Not Applicable
Licensetermsfr.rtfNot Applicable128,40904-Nov-201410:07Not Applicable
Licensetermshe-il.rtfNot Applicable116,93104-Nov-201410:07Not Applicable
Licensetermshu.rtfNot Applicable139,88804-Nov-201410:07Not Applicable
Licensetermsis.rtfNot Applicable128,16104-Nov-201410:07Not Applicable
Licensetermsit.rtfNot Applicable110,03504-Nov-201410:07Not Applicable
Licensetermsja.rtfNot Applicable176,42204-Nov-201410:07Not Applicable
Licensetermslt.rtfNot Applicable127,00004-Nov-201410:07Not Applicable
Licensetermslv.rtfNot Applicable128,34304-Nov-201410:07Not Applicable
Licensetermsnb-no.rtfNot Applicable119,38804-Nov-201410:07Not Applicable
Licensetermsnl.rtfNot Applicable117,10404-Nov-201410:07Not Applicable
Licensetermspl.rtfNot Applicable120,44304-Nov-201410:07Not Applicable
Licensetermspt-br.rtfNot Applicable117,50804-Nov-201410:07Not Applicable
Licensetermsru.rtfNot Applicable241,32204-Nov-201410:07Not Applicable
Licensetermssv.rtfNot Applicable122,94404-Nov-201410:07Not Applicable
Licensetermsth.rtfNot Applicable152,28204-Nov-201410:07Not Applicable
Licensetermstr.rtfNot Applicable133,53904-Nov-201410:07Not Applicable
Licensetermszh-hans.rtfNot Applicable144,40604-Nov-201410:07Not Applicable
Retailpospluginsforcustomers.msiNot Applicable2,863,10428-May-201517:09Not Applicable
Axsetupsp.exe5.0.1600.34171,632,94428-May-201518:48x86
Cabextractor.dllNot Applicable19,31204-Nov-201410:07x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44004-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417535,23228-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417535,23228-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417543,42428-May-201516:33x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417555,71228-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:33x86
Cabextractor.dllNot Applicable22,38404-Nov-201410:07x64
Retail POS plug-ins for partners
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89604-Nov-201410:07x86
Licensetermsar.rtfNot Applicable196,96804-Nov-201410:07Not Applicable
Licensetermscs.rtfNot Applicable204,58904-Nov-201410:07Not Applicable
Licensetermsda.rtfNot Applicable185,74704-Nov-201410:07Not Applicable
Licensetermsde.rtfNot Applicable193,53804-Nov-201410:07Not Applicable
Licensetermsen.rtfNot Applicable185,74704-Nov-201410:07Not Applicable
Licensetermses.rtfNot Applicable203,07704-Nov-201410:07Not Applicable
Licensetermset.rtfNot Applicable190,46604-Nov-201410:07Not Applicable
Licensetermsfi.rtfNot Applicable205,51404-Nov-201410:07Not Applicable
Licensetermsfr.rtfNot Applicable205,45504-Nov-201410:07Not Applicable
Licensetermshe-il.rtfNot Applicable146,58804-Nov-201410:07Not Applicable
Licensetermshu.rtfNot Applicable212,80604-Nov-201410:07Not Applicable
Licensetermsis.rtfNot Applicable202,02204-Nov-201410:07Not Applicable
Licensetermsit.rtfNot Applicable170,93904-Nov-201410:07Not Applicable
Licensetermsja.rtfNot Applicable264,20104-Nov-201410:07Not Applicable
Licensetermslt.rtfNot Applicable187,38504-Nov-201410:07Not Applicable
Licensetermslv.rtfNot Applicable187,55604-Nov-201410:07Not Applicable
Licensetermsnb-no.rtfNot Applicable198,45504-Nov-201410:07Not Applicable
Licensetermsnl.rtfNot Applicable194,97204-Nov-201410:07Not Applicable
Licensetermspl.rtfNot Applicable204,11604-Nov-201410:07Not Applicable
Licensetermspt-br.rtfNot Applicable194,57304-Nov-201410:07Not Applicable
Licensetermsru.rtfNot Applicable240,25104-Nov-201410:07Not Applicable
Licensetermssv.rtfNot Applicable194,57204-Nov-201410:07Not Applicable
Licensetermsth.rtfNot Applicable224,43804-Nov-201410:07Not Applicable
Licensetermstr.rtfNot Applicable182,84504-Nov-201410:07Not Applicable
Licensetermszh-hans.rtfNot Applicable228,80304-Nov-201410:07Not Applicable
Retailpospluginsforpartners.msiNot Applicable2,940,92828-May-201517:09Not Applicable
Axsetupsp.exe5.0.1600.34171,632,94428-May-201518:49x86
Cabextractor.dllNot Applicable19,31204-Nov-201410:07x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44004-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417535,23228-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82404-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417531,13628-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417535,23228-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31204-Nov-201410:07x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417527,04028-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417543,42428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417555,71228-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Axsetupsp.resources.dll5.0.1600.3417522,94428-May-201516:32x86
Cabextractor.dllNot Applicable22,38404-Nov-201410:07x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbmbsquickpub, kbnoloc, kbsurveynew, kbqfe, kb, kbhotfixserver, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 3069259
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 205