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Skype for Business Server 2015 RGS agent receives a toast for a second call after agent accepts the first waiting call

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This issue intermittently occurs even if a Response Group Service (RGS) agent is still in the first call. 

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Resolution

To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.

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More Information

This issue occurs because Skype for Business cannot detect a successful call transfer in time. 

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertisebeginner, kb

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Article Info
Article ID : 3068197
Revision : 1
Created on : 1/7/2017
Published on : 6/23/2015
Exists online : False
Views : 162