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Call to a RGS number cannot be transferred to an available RGS agent in Skype for Business Server 2015-based client

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When this issue occurs, a user who makes a call hears continuous music in loop when the call waits to be transferred to a Response Group Service (RGS) agent.

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Resolution

To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertisebeginner, kb

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Article Info
Article ID : 3068196
Revision : 1
Created on : 1/7/2017
Published on : 6/23/2015
Exists online : False
Views : 297