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You cannot print a gift receipt in Microsoft Dynamics AX for Retail 2012 R3

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

In Modern POS (MPOS) of Microsoft Dynamics AX for Retail 2012 R3, you cannot print a gift receipt.

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Resolution

The changes in the hotfix resolve this issue.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Aximpactanalysis.exeNot applicable62,13606-Nov-201407:58x86NoneNot applicable
Axupdate.exeNot applicable62,12006-Nov-201407:59x86NoneNot applicable
Clientoba32.mspNot applicable25,264,12813-Oct-201504:07Not applicableNoneNot applicable
Clientoba64.mspNot applicable25,452,54413-Oct-201504:07Not applicableNoneNot applicable
Commercedataexchangeasyncclient.mspNot applicable2,752,51213-Oct-201504:08Not applicableNoneNot applicable
Commercedataexchangeasyncserver.mspNot applicable733,18413-Oct-201504:07Not applicableNoneNot applicable
Commercedataexchangereal-timeservice.mspNot applicable1,040,38413-Oct-201504:08Not applicableNoneNot applicable
Components32.mspNot applicable21,073,92013-Oct-201504:08Not applicableNoneNot applicable
Components64.mspNot applicable39,063,55213-Oct-201504:08Not applicableNoneNot applicable
Dixf_aos32.mspNot applicable114,68813-Oct-201504:07Not applicableNoneNot applicable
Dixf_aos64.mspNot applicable114,68813-Oct-201504:07Not applicableNoneNot applicable
Dixf_client32.mspNot applicable225,28013-Oct-201504:07Not applicableNoneNot applicable
Dixf_client64.mspNot applicable225,28013-Oct-201504:07Not applicableNoneNot applicable
Dixf_service32.mspNot applicable552,96013-Oct-201504:08Not applicableNoneNot applicable
Dixf_service64.mspNot applicable552,96013-Oct-201504:08Not applicableNoneNot applicable
Helpserver64.mspNot applicable880,64013-Oct-201504:08Not applicableNoneNot applicable
Objectserver32.mspNot applicable9,891,84013-Oct-201504:08Not applicableNoneNot applicable
Objectserver64.mspNot applicable11,943,93613-Oct-201504:08Not applicableNoneNot applicable
Retailchanneldatabase.mspNot applicable1,155,07213-Oct-201504:08Not applicableNoneNot applicable
Retaildatabaseutility.mspNot applicable2,351,10413-Oct-201504:08Not applicableNoneNot applicable
Retailhardwarestation.mspNot applicable1,933,31213-Oct-201504:08Not applicableNoneNot applicable
Retailheadquarters32.mspNot applicable27,840,51213-Oct-201504:08Not applicableNoneNot applicable
Retailheadquarters64.mspNot applicable27,660,28813-Oct-201504:08Not applicableNoneNot applicable
Retailmodernpos.mspNot applicable23,199,74413-Oct-201504:08Not applicableNoneNot applicable
Retailonlinechannel.mspNot applicable140,955,64813-Oct-201504:11Not applicableNoneNot applicable
Retailpos.mspNot applicable42,803,20013-Oct-201504:14Not applicableNoneNot applicable
Retailsaltutility32.mspNot applicable167,93613-Oct-201504:07Not applicableNoneNot applicable
Retailsaltutility64.mspNot applicable299,00813-Oct-201504:08Not applicableNoneNot applicable
Retailscaleoutdeployment.mspNot applicable20,029,44013-Oct-201504:08Not applicableNoneNot applicable
Retailsdk.mspNot applicable317,591,55213-Oct-201504:19Not applicableNoneNot applicable
Retailserver.mspNot applicable2,125,82413-Oct-201504:08Not applicableNoneNot applicable
Setupsupport32.mspNot applicable7,573,50413-Oct-201504:08Not applicableNoneNot applicable
Setupsupport64.mspNot applicable15,093,76013-Oct-201504:07Not applicableNoneNot applicable
Uspayroll32.mspNot applicable86,01613-Oct-201504:07Not applicableSPAUSP
Uspayroll64.mspNot applicable6,348,80013-Oct-201504:14Not applicableSPAUSP
Vstools32.mspNot applicable1,146,88013-Oct-201504:08Not applicableNoneNot applicable
Vstools64.mspNot applicable1,146,88013-Oct-201504:08Not applicableNoneNot applicable
Warehouse.mspNot applicable77,82413-Oct-201504:07Not applicableNoneNot applicable
Axsetupsp.exe6.3.2000.40822,009,77608-Sep-201501:08x86NoneNot applicable
Axsetupsplib.dll6.3.1000.218993,88015-Apr-201513:40x86NoneNot applicable
Axsetupui.exe6.3.1000.2189363,69615-Apr-201513:40x86NoneNot applicable
Axutillib.dll6.3.164.564978,60814-May-201405:00x86NoneNot applicable
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.354640,18420-Oct-201417:23x86NoneNot applicable
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.238445,80013-Aug-201418:59x86NoneNot applicable
Microsoft.dynamics.servicing.operations.dll6.3.164.238444,26413-Aug-201418:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284518,84006-Nov-201407:58x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:58x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284498,36006-Nov-201407:58x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:58x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284506,55206-Nov-201407:58x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284494,26406-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284494,26406-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284510,64806-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284506,55206-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284498,36006-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284518,84006-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284498,36006-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284494,26406-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284498,36006-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284502,45606-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284539,32006-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284494,26406-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284567,99206-Nov-201407:59x86NoneNot applicable
Axsetupsp.resources.dll6.3.1000.284486,07206-Nov-201407:59x86NoneNot applicable



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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbmbsquickpub, kbqfe, kbsurveynew, kbnoloc, kb, kbhotfixserver, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 3064673
Revision : 3
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 228