Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. “You only have administrative access to Microsoft Dynamics CRM…” when accessing the Microsoft Dynamics CRM App for Outlook

“You only have administrative access to Microsoft Dynamics CRM…” when accessing the Microsoft Dynamics CRM App for Outlook

View products that this article applies to.

Symptoms

When you click the Dynamics CRM app in Outlook (anywhere the app is supported), you see the following message:

“You only have administrative access to Microsoft Dynamics CRM. To use this app, you must have read-write access.”

↑ Back to the top

Cause

The Access Mode option for the user is set as Administrative. If the access mode is set as Administrative, the privileges of the user are restricted.

↑ Back to the top

Resolution

1. As a user with the System Administrator role, change the access type of this user to Read-Write. 

2. Log in to the Microsoft Dynamics CRM web application as a user with the System Administrator role.

3. Navigate to Settings > Security > Users. 

4. Double-click on the user.

5. Under Administration, select the value "Read-Write" for Access Mode.

6. Click Save.

↑ Back to the top

Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 3064256
Revision : 1
Created on : 1/7/2017
Published on : 5/18/2015
Exists online : False
Views : 253