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“You only have administrative access to Microsoft Dynamics CRM…” when accessing the Microsoft Dynamics CRM App for Outlook

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Symptoms

When you click the Dynamics CRM app in Outlook (anywhere the app is supported), you see the following message:

“You only have administrative access to Microsoft Dynamics CRM. To use this app, you must have read-write access.”

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Cause

The Access Mode option for the user is set as Administrative. If the access mode is set as Administrative, the privileges of the user are restricted.

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Resolution

1. As a user with the System Administrator role, change the access type of this user to Read-Write. 

2. Log in to the Microsoft Dynamics CRM web application as a user with the System Administrator role.

3. Navigate to Settings > Security > Users. 

4. Double-click on the user.

5. Under Administration, select the value "Read-Write" for Access Mode.

6. Click Save.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 3064256
Revision : 1
Created on : 1/7/2017
Published on : 5/18/2015
Exists online : False
Views : 234