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Stop Error "0x0000007E" occurs in a Windows Server 2012 R2-based Hyper-V cluster

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Introduction

This article describes an issue that occurs in a Windows Server 2012 R2-based Hyper-V failover cluster. You can fix this issue by using the update in this article.

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Symptoms

A Hyper-V host in the Hyper-V failover cluster crashes and generates a Stop error that resembles the following:
STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

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Cause

This issue occurs because of a race condition in Server Message Block (SMB) cancellation.

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How to get this update

The update that fixes this issue is included in a "bundled update." To get the update, see the "How to get this update" section in the following article in the Microsoft Knowledge Base:
3132080 The logon process hangs at the "Welcome" screen or the "Please wait for the User Profile Service" error message window

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Status

Microsoft has confirmed that this is an issue in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbfix, kbsurveynew, kbexpertiseinter, kbbug

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Article Info
Article ID : 3063000
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2016
Exists online : False
Views : 225