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  2. You receive a message “Microsoft Dynamics SL has stopped working” when you try to log on after a 7x database set to SQL Authentication is upgraded to SL 2015

You receive a message “Microsoft Dynamics SL has stopped working” when you try to log on after a 7x database set to SQL Authentication is upgraded to SL 2015

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Symptoms

Consider the following scenario in Microsoft Dynamics SL:

A Microsoft Dynamics SL 7x database that is set for SQL Authentication and has existing user passwords is upgraded to Microsoft Dynamics SL 2015. The users cannot log in. In the Microsoft Dynamics SL Login (98.000) screen, they can enter their SL User ID, do a PV and select a company and then enter a password. Click OK and you receive this error:

Microsoft Dynamics SL has stopped working.

You can go into Database Maintenance (98.290) and reset the SYSADMIN password. The SYSADMIN user can then access Microsoft Dynamics SL. However, if the SYSADMIN user opens the User Maintenance (95.260) screen, does a PV, and selects any user they receive this error:

Programing Bulletproof Error 11500 -- see attachment.

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Resolution

The resolution to this issue is to clear the existing user passwords:

Run this update statement against the system database:

Update UserRec set password=''
The users can then log on with a blank password and open the Tools menu and set their passwords.

or 

The SYSADMIN can go into the User Maintenance (95.260) screen and set the user passwords.

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More Information

 capicom.dll

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Keywords: kbmbsmigrate, kbmbspartner, kbsurveynew, kb

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Article Info
Article ID : 3062052
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 472