Office 365 integration is unsuccessful if the Rights Management service is installed on Windows Server 2012 R2 Essentials

View products that this article applies to.

Symptoms

Consider the following scenario:

You sign up for an Office 365 subscription.
You enable Rights Management Service on a Subscribed Office 365 account.
You sign up for Rights Management Service subscription by using your Office 365 credentials at https://portal.aadrm.com.
You sign up for Azure Active Directory by using the same credentials that you used for Office 365.
You try to integrate the same Office 365 account on a Windows Server 2012 Essentials-based or Windows Server 2012 R2 Essentials-based server.

In this scenario, the Windows Server 2012 R2 Essentials Dashboard integration with Office 365 fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.3.960 0.17xxx Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.17xxx	Windows Server 2012 R2	RTM	GDR

For all supported x64-based versions of Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Aadusertabaddin.addin	Not Applicable	334	18-Jun-2013	18:32	Not Applicable
Email.png	Not Applicable	1,467	18-Jun-2013	14:59	Not Applicable
Emailproviderserviceconfig	Not Applicable	243	18-Jun-2013	18:32	Not Applicable
Home.png	Not Applicable	1,247	18-Jun-2013	14:59	Not Applicable
Msoaddgroupwizardadorner.addin	Not Applicable	356	18-Jun-2013	18:32	Not Applicable
Msoidcrlwrapper.dll	6.3.9600.17794	21,504	09-Apr-2015	04:28	x86
Msoremovegroupwizardadorner.addin	Not Applicable	362	18-Jun-2013	18:32	Not Applicable
Msousergrouptabaddin.addin	Not Applicable	344	18-Jun-2013	18:32	Not Applicable
O365adduserwizardpage.addin	Not Applicable	355	18-Jun-2013	18:32	Not Applicable
O365disableuserdialog.addin	Not Applicable	363	18-Jun-2013	18:32	Not Applicable
O365enableuserdialog.addin	Not Applicable	360	18-Jun-2013	18:32	Not Applicable
O365gadget.ascx	Not Applicable	2,865	10-Jul-2013	18:52	Not Applicable
O365planres.dll	6.3.9600.17794	54,272	09-Apr-2015	04:28	x86
O365removeuserwizard.addin	Not Applicable	401	18-Jun-2013	18:32	Not Applicable
O365resetpassworddialog.addin	Not Applicable	369	18-Jun-2013	18:32	Not Applicable
O365tabpage.addin	Not Applicable	343	18-Jun-2013	18:32	Not Applicable
O365updtab.addin	Not Applicable	372	18-Jun-2013	18:32	Not Applicable
Oimaddin.dll	6.3.9600.17794	1,994,752	09-Apr-2015	04:28	x86
Oimgettingstartedwizard.exe	6.3.9600.17793	53,248	09-Apr-2015	04:28	x86
Oimgettingstartedwizard.exe.config	Not Applicable	995	18-Jun-2013	18:32	Not Applicable
Oimuninstallwizard.exe	6.3.9600.17793	23,552	09-Apr-2015	04:28	x86
Oimuninstallwizard.exe.config	Not Applicable	990	18-Jun-2013	18:32	Not Applicable
Sharepoint.png	Not Applicable	669	18-Jun-2013	14:59	Not Applicable
Sharepointlibrarytabpage.addin	Not Applicable	363	18-Jun-2013	18:32	Not Applicable
Webaddin.xml	Not Applicable	451	18-Jun-2013	18:32	Not Applicable
Wssg.becadapter.dll	6.3.9600.17794	894,464	09-Apr-2015	04:28	x86
Wssg.exchangeonlineadapter.dll	6.3.9600.17794	71,168	09-Apr-2015	04:28	x86
Wssg.o365.gadget.dll	6.3.9600.17793	10,752	09-Apr-2015	04:28	x86
Wssg.o365alerts.dll	6.3.9600.17794	21,504	09-Apr-2015	04:28	x86
Wssg.o365om.dll	6.3.9600.17794	162,304	09-Apr-2015	04:28	x86
Wssg.o365provider.dll	6.3.9600.17794	162,304	09-Apr-2015	04:28	x86
Wssg.sharepointadapter.dll	6.3.9600.17794	26,112	09-Apr-2015	04:28	x86

Additional file information for Windows Server 2012 R2

File name	Amd64_606ffb76b28950ba294f7db41a8165bc_31bf3856ad364e35_6.3.9600.17794_none_1ecdcb0f585ce534.manifest
File version	Not applicable
File size	690
Date (UTC)	09-Apr-2015
Time (UTC)	04:40

File name	Amd64_productivity-oim_31bf3856ad364e35_6.3.9600.17794_none_32853b1260d4c7d7.manifest
File version	Not applicable
File size	32,090
Date (UTC)	09-Apr-2015
Time (UTC)	04:40

File name	Package_1_for_kb3055778~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not applicable
File size	1,807
Date (UTC)	09-Apr-2015
Time (UTC)	04:40

File name	Package_for_kb3055778_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not applicable
File size	1,413
Date (UTC)	09-Apr-2015
Time (UTC)	04:40

File name	Package_for_kb3055778_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not applicable
File size	1,460
Date (UTC)	09-Apr-2015
Time (UTC)	04:40