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  2. A Windows Server 2012 R2 server becomes slow and unresponsive if update 2927901 is installed

A Windows Server 2012 R2 server becomes slow and unresponsive if update 2927901 is installed

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have update 2927901 installed on a Windows Server 2012 R2 server.
  • You have users who frequently log in and log off the server through Remote Desktop.

In this scenario, the server becomes slow and eventually unresponsive.

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Cause

This problem occurs when a call is made to the SetDefaultPrinter() function that sets the default printer, a registry handle is left open. This causes a handle leak.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Pmcsnap.dll6.3.9600.17795825,85610-Apr-201501:07x64
Ppcsnap.dll6.3.9600.17415260,09629-Oct-201401:45x64
Print management.lnkNot applicable1,11822-Aug-201306:44Not applicable
Printmanagement.mscNot applicable146,38918-Jun-201315:10Not applicable
Compstui.dll6.3.9600.17795309,76010-Apr-201501:55x64
Dafprintprovider.dll6.3.9600.17415269,31229-Oct-201400:41x64
Findnetprinters.dll6.3.9600.1741566,04829-Oct-201402:04x64
Printui.exe6.3.9600.1741562,97629-Oct-201402:43x64
Puiapi.dll6.3.9600.17415192,51229-Oct-201400:55x64
Puiobj.dll6.3.9600.17795477,18410-Apr-201501:11x64
Localspl.dll6.3.9600.177961,091,07213-Apr-201522:48x64
Winprint.dll6.3.9600.1741545,56829-Oct-201401:24x64
Win32spl.dll6.3.9600.17669864,25629-Jan-201501:04x64
Prnntfy.dll6.3.9600.17415221,18429-Oct-201401:45x64
Windows.systemtoast.print.notification.lnkNot applicable1,51522-Aug-201306:44Not applicable
Winspool.drv6.3.9600.17796512,51213-Apr-201522:47Not applicable
Splwow64.exe6.3.9600.17480128,51204-Nov-201406:27x64
Spoolsv.exe6.3.9600.17796827,39213-Apr-201522:47x64
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86
Dafprintprovider.dll6.3.9600.17415203,77629-Oct-201400:35x86
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86
Puiapi.dll6.3.9600.17415167,42429-Oct-201400:44x86
Puiobj.dll6.3.9600.17415367,10429-Oct-201401:20x86
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86
Winspool.drv6.3.9600.17796397,82413-Apr-201522:42Not applicable

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2
File nameAmd64_1931ab4e75aec455cc41bca0f725e9b8_31bf3856ad364e35_6.3.9600.17797_none_c941430d2186b666.manifest
File versionNot applicable
File size733
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_264e4068facf310aebf7e1a7f601c099_31bf3856ad364e35_6.3.9600.17797_none_d4d0f1d957e92d24.manifest
File versionNot applicable
File size732
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_387605f1609042bde6bc39e87d613dfe_31bf3856ad364e35_6.3.9600.17797_none_4be2674c2aec9e5c.manifest
File versionNot applicable
File size713
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_4f9830b733c10be5a6a8afd55a4488c0_31bf3856ad364e35_6.3.9600.17797_none_3f5947990e1c8fb2.manifest
File versionNot applicable
File size715
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_5a682078d3278c9752896f5c885ad193_31bf3856ad364e35_6.3.9600.17797_none_b20657a3e0839f4b.manifest
File versionNot applicable
File size713
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_81d0882cf7546cfdfd99e5f3662da67e_31bf3856ad364e35_6.3.9600.17797_none_0539bc9d5e178701.manifest
File versionNot applicable
File size1,453
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_ccdd6a12475fad457aff97aa77c6dd9e_31bf3856ad364e35_6.3.9600.17797_none_4498ee66b960e9bb.manifest
File versionNot applicable
File size733
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_d738af7998de4d102b4c8903680eb460_31bf3856ad364e35_6.3.9600.17797_none_ed5489553c0e3452.manifest
File versionNot applicable
File size1,089
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameAmd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.17797_none_fc1ec3b954ae222f.manifest
File versionNot applicable
File size24,611
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17797_none_c70ac16cc9e8c793.manifest
File versionNot applicable
File size23,376
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17797_none_20d1dfc866aa9582.manifest
File versionNot applicable
File size5,181
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17797_none_2a29bc8644e68099.manifest
File versionNot applicable
File size10,348
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameAmd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17797_none_6c97d3e8c622a1f4.manifest
File versionNot applicable
File size6,621
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameAmd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.3.9600.17797_none_83e477ebecaa4d2d.manifest
File versionNot applicable
File size2,813
Date (UTC)14-Apr-2015
Time (UTC)23:12
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17797_none_c70224ee958541bd.manifest
File versionNot applicable
File size244,450
Date (UTC)15-Apr-2015
Time (UTC)18:06
File namePackage_1_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size1,839
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_2_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,089
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_3_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size3,240
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_4_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,304
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_5_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,069
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_6_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,095
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_7_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,328
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_8_for_kb3055615~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size2,305
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_for_kb3055615_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size3,367
Date (UTC)15-Apr-2015
Time (UTC)17:58
File namePackage_for_kb3055615_rtm~31bf3856ad364e35~amd64~~6.3.2.0.mum
File versionNot applicable
File size3,904
Date (UTC)15-Apr-2015
Time (UTC)17:58
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17797_none_d15f6bbefe49898e.manifest
File versionNot applicable
File size22,630
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17797_none_347e66d879474294.manifest
File versionNot applicable
File size9,132
Date (UTC)14-Apr-2015
Time (UTC)23:03
File nameWow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17797_none_76ec7e3afa8363ef.manifest
File versionNot applicable
File size3,837
Date (UTC)15-Apr-2015
Time (UTC)18:06
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.3.9600.17797_none_27c5dc68344cdbf7.manifest
File versionNot applicable
File size2,809
Date (UTC)14-Apr-2015
Time (UTC)23:03

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbbug, kbexpertiseinter, kbfix, kbqfe, kbautohotfix, kbsurveynew, kb, kbhotfixserver

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Article Info
Article ID : 3055615
Revision : 1
Created on : 1/7/2017
Published on : 6/9/2015
Exists online : False
Views : 197