Failure on printing the CCD at Bematech printer depending on the text returned from the EFT provider in the Brazilian version of Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for the Brazilian (br) region.

Symptoms

In the Brazilian version of Microsoft Dynamics AX 2012 R2, upon concluding an EFT transaction, the EFT provider returns a text to be printed in the fiscal printer. This text is split in blocks of three lines. Depending on the text layout, this method ends up generating an empty string at the end, which fails when it is sent to the Bematech printer. As a result, the CCD printing is canceled.

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Resolution

The changes in the hotfix resolve this issue.
A new validation was applied to the text returned by the EFT provider to make the printing method more robust.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have the Brazilian version of Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Aximpactanalysis.exe	Not Applicable	62,144	29-Jul-2014	22:59	x86
Axupdate.exe	Not Applicable	61,616	29-Jul-2014	22:59	x86
Dynamicsax2012r2-kb3053033.exe	6.3.15.0	276,389,576	31-Mar-2015	03:41	x86
Licensetermsar.rtf	Not Applicable	2,173	29-Jul-2014	22:59	Not Applicable
Licensetermscs.rtf	Not Applicable	91,247	29-Jul-2014	22:59	Not Applicable
Licensetermsda.rtf	Not Applicable	101,181	29-Jul-2014	22:59	Not Applicable
Licensetermsde.rtf	Not Applicable	116,642	29-Jul-2014	22:59	Not Applicable
Licensetermsen.rtf	Not Applicable	102,374	29-Jul-2014	22:59	Not Applicable
Licensetermses.rtf	Not Applicable	96,985	29-Jul-2014	22:59	Not Applicable
Licensetermset.rtf	Not Applicable	102,895	29-Jul-2014	22:59	Not Applicable
Licensetermsfi.rtf	Not Applicable	106,101	29-Jul-2014	22:59	Not Applicable
Licensetermsfr.rtf	Not Applicable	130,011	29-Jul-2014	22:59	Not Applicable
Licensetermshu.rtf	Not Applicable	93,010	29-Jul-2014	22:59	Not Applicable
Licensetermsis.rtf	Not Applicable	36,458	29-Jul-2014	22:59	Not Applicable
Licensetermsit.rtf	Not Applicable	115,086	29-Jul-2014	22:59	Not Applicable
Licensetermsja.rtf	Not Applicable	105,917	29-Jul-2014	22:59	Not Applicable
Licensetermslt.rtf	Not Applicable	122,674	29-Jul-2014	22:59	Not Applicable
Licensetermslv.rtf	Not Applicable	105,401	29-Jul-2014	22:59	Not Applicable
Licensetermsnb-no.rtf	Not Applicable	115,700	29-Jul-2014	22:59	Not Applicable
Licensetermsnl.rtf	Not Applicable	110,040	29-Jul-2014	22:59	Not Applicable
Licensetermspl.rtf	Not Applicable	116,322	29-Jul-2014	22:59	Not Applicable
Licensetermspt-br.rtf	Not Applicable	101,514	29-Jul-2014	22:59	Not Applicable
Licensetermsru.rtf	Not Applicable	148,577	29-Jul-2014	22:59	Not Applicable
Licensetermssv.rtf	Not Applicable	115,453	29-Jul-2014	22:59	Not Applicable
Licensetermsth.rtf	Not Applicable	153,768	29-Jul-2014	22:59	Not Applicable
Licensetermszh-hans.rtf	Not Applicable	99,245	29-Jul-2014	22:59	Not Applicable
Clientoba32.msp	Not Applicable	38,133,760	31-Mar-2015	03:25	Not Applicable
Clientoba64.msp	Not Applicable	38,305,792	31-Mar-2015	03:25	Not Applicable
Commercedataexchangereal-timeservice.msp	Not Applicable	159,744	31-Mar-2015	03:25	Not Applicable
Commercedataexchangesynchservice32.msp	Not Applicable	503,808	31-Mar-2015	03:25	Not Applicable
Commercedataexchangesynchservice64.msp	Not Applicable	503,808	31-Mar-2015	03:25	Not Applicable
Components32.msp	Not Applicable	26,439,680	31-Mar-2015	03:24	Not Applicable
Components64.msp	Not Applicable	44,425,216	31-Mar-2015	03:25	Not Applicable
Dixf_aos_x64.msp	Not Applicable	73,728	31-Mar-2015	03:25	Not Applicable
Dixf_aos_x86.msp	Not Applicable	73,728	31-Mar-2015	03:25	Not Applicable
Dixf_client_x64.msp	Not Applicable	159,744	31-Mar-2015	03:25	Not Applicable
Dixf_client_x86.msp	Not Applicable	159,744	31-Mar-2015	03:25	Not Applicable
Dixf_service_x64.msp	Not Applicable	380,928	31-Mar-2015	03:25	Not Applicable
Dixf_service_x86.msp	Not Applicable	380,928	31-Mar-2015	03:25	Not Applicable
Objectserver32.msp	Not Applicable	16,445,440	31-Mar-2015	03:24	Not Applicable
Objectserver64.msp	Not Applicable	24,616,960	31-Mar-2015	03:25	Not Applicable
Retaildatabaseutility.msp	Not Applicable	667,648	31-Mar-2015	03:25	Not Applicable
Retailheadquarters32.msp	Not Applicable	3,108,864	31-Mar-2015	03:25	Not Applicable
Retailheadquarters64.msp	Not Applicable	3,108,864	31-Mar-2015	03:25	Not Applicable
Retailonlinechannel.msp	Not Applicable	2,756,608	31-Mar-2015	03:25	Not Applicable
Retailpos.msp	Not Applicable	7,622,656	31-Mar-2015	03:25	Not Applicable
Retailposplugins.msp	Not Applicable	49,037,312	31-Mar-2015	03:25	Not Applicable
Setupsupport32.msp	Not Applicable	7,630,848	31-Mar-2015	03:24	Not Applicable
Setupsupport64.msp	Not Applicable	15,118,336	31-Mar-2015	03:25	Not Applicable
Axsetupsp.exe	6.2.2000.329	1,890,984	25-Mar-2015	17:41	x86
Axsetupsplib.dll	6.2.2000.329	80,048	25-Mar-2015	17:41	x86
Axsetupui.exe	6.2.2000.329	211,624	25-Mar-2015	17:41	x86
Axutillib.dll	6.2.120.0	929,960	31-Mar-2015	03:24	x86
Install-dixfservice.ps1	Not Applicable	19,298	31-Mar-2015	03:25	Not Applicable
Microsoft.dynamics.servicing.operations.dll	6.2.1000.3174	41,712	29-Jul-2014	22:59	x86
Axsetupsp.resources.dll	6.2.147.8303	387,768	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:23	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	371,384	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	383,672	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	395,960	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	387,768	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:22	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	379,576	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	395,960	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	375,480	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	416,440	31-Mar-2015	03:24	x86
Axsetupsp.resources.dll	6.2.147.8303	371,384	31-Mar-2015	03:24	x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbqfe, kbmbsmigrate, kb, kbnoloc, kbhotfixserver, kbautohotfix, kbmbsquickpub

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Article Info

Article ID	:	3053033
Revision	:	2
Created on	:	2/17/2017
Published on	:	2/17/2017
Exists online	:	False
Views	:	372

Microsoft KB Archive Search

Failure on printing the CCD at Bematech printer depending on the text returned from the EFT provider in the Brazilian version of Microsoft Dynamics AX 2012 R2

Symptoms

Resolution

Hotfix information

Installation information

Prerequisites

Restart requirement

File information

Status