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USB Keyboard and Mouse May Not Work After Restart or Hibernation

Symptoms

When you restart your computer or when you resume a hibernated session on your computer, you may experience the following symptoms:

  • Your Universal Serial Bus (USB) keyboard or mouse may not work until you shut down the computer and then restart it.
  • When you open Device Manager, your USB devices appear under the
    Unknown Devices branch.
  • The computer adds the following key to the Windows registry:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\USB\VID_0000&PID_0000

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Cause

This problem can occur if both of the following conditions are true:

  • Legacy USB support is enabled in the basic input/output system (BIOS) settings on your computer.
  • The computer uses an Intel 82801BA I/O Controller Hub (ICH2) chip to control your USB devices.


    To determine if your computer uses an Intel 82801BA I/O Controller Hub (ICH2) chip, expand the Universal Serial Bus controllers branch in Device Manager, and then look for a device that is similar to the following:
    Intel(r) 82801BA USB Universal Host Controller
When you restart your computer or when you resume a hibernated session on your computer, the computer redetects your USB devices, but it does not enumerate them correctly. When this occurs, the USB legacy support settings conflict with the settings that the Universal Host Controller Driver (UHCD) attempts to enforce.

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Resolution

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name
   -------------------------------------------------------
   05-Oct-2001  12:24  5.0.2195.4475  82,080  Halaacpi.dll
   05-Oct-2001  12:24  5.0.2195.4475  66,816  Halacpi.dll
   05-Oct-2001  12:24  5.0.2195.4475  82,976  Halmacpi.dll

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Workaround

To work around this problem, disable USB legacy support in the BIOS. You may not want to do this if all of the input devices that are attached to the computer are USB. For more information, please refer to the "More Information" section in this article.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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More Information

You can typically enable or disable USB legacy support in your computer BIOS settings if your computer BIOS supports this feature. For information about whether your hardware supports USB legacy emulation, view the documentation that is included with your computer or contact your hardware manufacturer. FFor information about how to contact your hardware manufacturer, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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Keywords: kbhotfixserver, kbqfe, kbbug, kbfix, kboswin2000fix, kbrtmpublic, kbwin2000sp3fix, kbwinxpsp1fix, kbbillprodsweep, kb, kbhardware

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Article Info
Article ID : 305177
Revision : 5
Created on : 8/19/2020
Published on : 8/20/2020
Exists online : False
Views : 109