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You receive an error message when you open a saved Visio drawing: "An error (100) occurred" or "Visio cannot open the file"

For a Microsoft Visio 2000 version of this article, see 264660 .

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Symptoms

When you open a saved Microsoft Visio drawing, you receive one of the following error messages:

Microsoft Office Visio 2007

Error message 1
An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it's not a Visio file or it has been corrupted.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
1400015
Error message 2
Visio cannot open the file because it's not a Visio file or it has become corrupted.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
1400192

Microsoft Office Visio 2003 and Microsoft Visio 2002

Error message 1
An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it's not a Visio file or it has been corrupted.
Error message 2
Visio cannot open the file because it's not a Visio file or it has become corrupted.
Note In this error message, File name is the name of the file.

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Cause

If this problem occurs only with a single drawing or a small group of similar diagrams, your drawing or diagrams probably are damaged.

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Resolution

The information and shapes in a damaged or corrupted drawing can seldom be recovered.

The best way to protect yourself against the data loss that results from a damaged drawing is to keep backup copies of your diagrams. As an alternate to keeping a separate backup copy, you can work with a copy of the Visio drawing instead of the original. To do this, follow these steps:

  1. On the File menu, click Open.
  2. In the Open dialog box, select a drawing, click the arrow on the Open button, and then click Copy.

    Note In Visio 2007, click the arrow on the Open button, and then click Open as Copy.

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More Information

For more information about how to troubleshoot damaged drawings, click the following article number to view the article in the Microsoft Knowledge Base:

826418 How to troubleshoot damaged drawings in Visio 2003 and in Visio 2002

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Keywords: kb, kbprb, kbexpertisebeginner, kbfreshness2006, kboffice12yes

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Article Info
Article ID : 305168
Revision : 7
Created on : 8/20/2020
Published on : 8/21/2020
Exists online : False
Views : 123