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"Help isn't working" error occurs when you open the "Skype for Business Help" window in Skype for Business

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Symptoms

This issue occurs if you do not install the lynchelploc update (KB2889853) before you install the April 14, 2015 update for Microsoft Skype for Business (KB2889923). When this issue occurs, you receive the following error message:
Help isn't working, but you can still go to Office.com to get the latest and greatest articles, videos, and training courses.

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Resolution

To resolve this issue, install the update for Skype for Business (KB2889853).

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Keywords: kbqfe, kbtshoot, kbexpertisebeginner, kbsurveynew, kberrmsg, kb

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Article Info
Article ID : 3051158
Revision : 1
Created on : 1/7/2017
Published on : 4/14/2015
Exists online : False
Views : 494