Error message when you add a user in the Commerce Server 2000 Business Desk: "Error in EditSheet with ID: 'esUser0'"

When you add a user in the Commerce Server 2000 Business Desk, you may receive the following error message: To have us fix this problem for you, go to the �Fix it for me� section. If you would rather fix this problem yourself, go to the �Let me fix it myself� section.

To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in the wizard.

Fix this problem
Microsoft Fix it 50193

Notes

• This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

This problem occurs when Microsoft XML (MSXML) 3.0 is installed in replace mode. Commerce Server 2000 requires MSXML 2.6 to be installed. When MSXML 3.0 is installed in replace mode, this may break some functionality. To resolve this problem, install MSXML 3.0 in side-by-side mode, or remove MSXML 3.0

For more information about how to determine which version of MSXML the DLLs refer to, click the following article number to view the article in the Microsoft Knowledge Base: To install MSXML3.0 in side-by-side mode, follow these steps:

1. Open the Command Prompt window. At the command prompt, type <path>\xmlinst (where <path> is the folder in which the Xmlinst.exe file is installed). This installs the latest version of MSXML in replace mode.
2. To return to side-by-side mode, type <path>\xmlinst �u (where <path> is the folder in which Xmlinst.exe is installed). This command uninstalls any registry entries for MSXML.
3. Register the versions of MSXML that you want to run. Make sure that you register the versions in sequential order. For example, the following sequence registers MSXML.dll, MSXML2.dll, and MSXML3.dll:

   	C:\>regsvr32 MSXML.dll
   	C:\>regsvr32 MSXML2.dll
    	C:\>regsvr32 MSXML3.dll
   						

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.