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Transparent areas are printed as black when you use a v4 XPS printer driver in Windows

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This article describes an issue that occurs if the printer uses a version 4 (v4) XPS printer driver in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

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Symptoms

This issue occurs when you print a color document in the black-and-white mode.

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Cause

The issue occurs because the printer prints any non-255 values as black in the black-and-white mode. During the grayscale conversion, transparent areas of the document are being converted to a shade of gray (254, 254, 254) instead of 255, 255, 255. Therefore, they are printed as black.

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Hotfix Information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1,Windows RT 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.180494,640,25607-Sep-201516:13x86
Msxpsps.dll0.3.9600.180494,602,36807-Sep-201516:13x86
V3hostingfilter-pipelineconfig.xmlNot applicable38513-Aug-201513:44Not applicable
V3hostingfilter.dll0.3.9600.1804944,03207-Sep-201516:18x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.180495,253,63207-Sep-201516:50x64
Msxpsps.dll0.3.9600.180495,243,39207-Sep-201516:50x64
V3hostingfilter-pipelineconfig.xmlNot applicable38513-Aug-201513:38Not applicable
V3hostingfilter.dll0.3.9600.1804957,34407-Sep-201516:58x64
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.180493,773,44007-Sep-201516:02Not applicable
Msxpsps.dll0.3.9600.180493,775,48807-Sep-201516:02Not applicable
V3hostingfilter-pipelineconfig.xmlNot applicable38513-Aug-201513:34Not applicable
V3hostingfilter.dll0.3.9600.1804944,03207-Sep-201516:04Not applicable
Additional file information
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,595
Date (UTC)09-Sep-2015
Time (UTC)22:49
PlatformNot applicable
File nameX86_ntprint4.inf_31bf3856ad364e35_6.3.9600.18051_none_dadd23c9c002f2ad.manifest
File versionNot applicable
File size4,816
Date (UTC)09-Sep-2015
Time (UTC)22:52
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18051_none_36fbbf4d786063e3.manifest
File versionNot applicable
File size4,828
Date (UTC)09-Sep-2015
Time (UTC)22:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,036
Date (UTC)09-Sep-2015
Time (UTC)22:49
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_ntprint4.inf_31bf3856ad364e35_6.3.9600.18051_none_dadf9621c0001173.manifest
File versionNot applicable
File size4,808
Date (UTC)09-Sep-2015
Time (UTC)22:49
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,595
Date (UTC)09-Sep-2015
Time (UTC)22:49
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3049591
Revision : 1
Created on : 1/7/2017
Published on : 11/4/2015
Exists online : False
Views : 243