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Update 3033889 causes Windows Explorer to stop responding on systems that use the Japanese, Korean, or Chinese IME

View products that this article applies to.

Symptoms

This article describes an update that resolves a post-release problem that is caused by update 3033889. After you install update 3033889 on systems that use the Japanese, Korean, or Chinese input method editor (IME), Windows Explorer stops responding, or "hangs," and may crash. This problem occurs only on computers that are running Windows Server 2012 R2, Windows 8.1, Windows Server 2012, or Windows 8.

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How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center.
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8 Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Method 3: Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update or hotfix, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.  

Registry information

To use the update or hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you install this update or hotfix.

Hotfix replacement information

This update or hotfix does not replace a previously released hotfix.
File information
The global version of this update or hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.3.9600.177061,124,35214-Mar-201508:13x86

For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.3.9600.177061,385,25614-Mar-201508:20x64
Msctf.dll6.3.9600.177061,124,35214-Mar-201508:13x86

For all supported Windows RT 8.1

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.3.9600.17706949,26414-Mar-201508:08Not applicable

Windows 8 and Windows Server 2012 file information and notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17 xxxWindows 8, Windows RT, or Windows Server 2012RTMGDR
    6.2.920 0.21 xxxWindows 8, Windows RT, or Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.17310891,90414-Mar-201506:33x86
Msctf.dll6.2.9200.21427888,32014-Mar-201506:03x86

For all supported x64-based versions of Windows 8 or Windows Server 2012

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.173101,120,25614-Mar-201508:07x64
Msctf.dll6.2.9200.214271,115,64814-Mar-201506:54x64
Msctf.dll6.2.9200.17310891,90414-Mar-201506:33x86
Msctf.dll6.2.9200.21427888,32014-Mar-201506:03x86

For all supported Windows RT

File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.17310832,51214-Mar-201506:13Not applicable


Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File propertyValue
File nameX86_569f6e6086c90c5fb9e1cde2d65447fc_31bf3856ad364e35_6.3.9600.17706_none_0425b74f676e8571.manifest
File versionNot applicable
File size715
Date (UTC)14-Mar-2015
Time (UTC)08:20
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abbe5650a1c103a.manifest
File versionNot applicable
File size40,106
Date (UTC)14-Mar-2015
Time (UTC)08:24

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File propertyValue
File nameAmd64_569f6e6086c90c5fb9e1cde2d65447fc_31bf3856ad364e35_6.3.9600.17706_none_604452d31fcbf6a7.manifest
File versionNot applicable
File size717
Date (UTC)14-Mar-2015
Time (UTC)08:20
File nameAmd64_81cebe0051b0776978be130e6ebdaed3_31bf3856ad364e35_6.3.9600.17706_none_e3ce94482206dc98.manifest
File versionNot applicable
File size719
Date (UTC)14-Mar-2015
Time (UTC)08:20
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_66da80e8c2798170.manifest
File versionNot applicable
File size40,110
Date (UTC)14-Mar-2015
Time (UTC)08:27
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abbe5650a1c103a.manifest
File versionNot applicable
File size40,106
Date (UTC)14-Mar-2015
Time (UTC)08:27

Additional files for all supported Windows RT 8.1

File propertyValue
File nameArm_bcf5b418d7771742712c2f569c2f4eb3_31bf3856ad364e35_6.3.9600.17706_none_63d17b76a8dc9a2a.manifest
File versionNot applicable
File size715
Date (UTC)14-Mar-2015
Time (UTC)08:20
File nameArm_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abe57bd0a192f00.manifest
File versionNot applicable
File size40,106
Date (UTC)14-Mar-2015
Time (UTC)08:21

Additional file information for Windows 8 and for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8

File propertyValue
File nameX86_39ae7d59736b722246d8b1b5c6e4fdd0_31bf3856ad364e35_6.2.9200.21427_none_76b9ebe91a278744.manifest
File versionNot applicable
File size715
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameX86_b82cb6c36d6af1b1398e7ab940afc8c3_31bf3856ad364e35_6.2.9200.17310_none_47507b3c8be0021a.manifest
File versionNot applicable
File size715
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b6537ebff6cf08.manifest
File versionNot applicable
File size31,968
Date (UTC)14-Mar-2015
Time (UTC)07:06
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_733c2263d9163c24.manifest
File versionNot applicable
File size31,968
Date (UTC)14-Mar-2015
Time (UTC)06:37

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File propertyValue
File nameAmd64_39ae7d59736b722246d8b1b5c6e4fdd0_31bf3856ad364e35_6.2.9200.21427_none_d2d8876cd284f87a.manifest
File versionNot applicable
File size717
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_4a5af7ffcc298c933a4a9808553a6d85_31bf3856ad364e35_6.2.9200.17310_none_6f88ab4850ffeae7.manifest
File versionNot applicable
File size1,078
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_8f31006b485715e2b086285f328921ad_31bf3856ad364e35_6.2.9200.21427_none_08942ea620b2d56c.manifest
File versionNot applicable
File size719
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_ad9c2a127d3d63162a7909c3264b6000_31bf3856ad364e35_6.2.9200.21427_none_79035a757f6ff6b3.manifest
File versionNot applicable
File size1,078
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_b82cb6c36d6af1b1398e7ab940afc8c3_31bf3856ad364e35_6.2.9200.17310_none_a36f16c0443d7350.manifest
File versionNot applicable
File size717
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_bc17953928cdb8f84f61de177f39c81a_31bf3856ad364e35_6.2.9200.17310_none_d5c0da73798c7bde.manifest
File versionNot applicable
File size719
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_ced4ef027854403e.manifest
File versionNot applicable
File size31,972
Date (UTC)14-Mar-2015
Time (UTC)08:53
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_cf5abde79173ad5a.manifest
File versionNot applicable
File size31,972
Date (UTC)14-Mar-2015
Time (UTC)08:50
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b6537ebff6cf08.manifest
File versionNot applicable
File size31,968
Date (UTC)14-Mar-2015
Time (UTC)07:06
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_733c2263d9163c24.manifest
File versionNot applicable
File size31,968
Date (UTC)14-Mar-2015
Time (UTC)06:37

Additional files for all supported Windows RT

File propertyValue
File nameArm_245a70dc06400f0472e2efe7f501081d_31bf3856ad364e35_6.2.9200.17310_none_fd186f07c0ba0280.manifest
File versionNot applicable
File size715
Date (UTC)16-Mar-2015
Time (UTC)20:57
File nameArm_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b8c5d6bff3edce.manifest
File versionNot applicable
File size31,968
Date (UTC)14-Mar-2015
Time (UTC)06:29

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, atdownload, kb

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Article Info
Article ID : 3048778
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 273