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Virtual memory allocations for a 32-bit process fail in Windows Server 2012 R2 or Windows Server 2012

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This article describes an issue that occurs when virtual memory is allocated by the VirtualAlloc function in Windows Server 2012 R2 or Windows Server 2012. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

This issue occurs if the MEM_TOP_DOWN flag is specified even though enough virtual memory is available to satisfy the memory request.

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Resolution

To resolve this issue, install the following hotfix. Even though this issue has been observed only in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.177841,468,92027-Mar-201504:11x86
Ntoskrnl.exe6.3.9600.177845,782,84827-Mar-201504:12Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.177841,733,95227-Mar-201504:57x64
Ntoskrnl.exe6.3.9600.177847,476,03227-Mar-201504:58x64
Ntvdm64.dll6.3.9600.1747516,89629-Oct-201401:57x64
Wow64.dll6.3.9600.17784285,18427-Mar-201504:06x64
Wow64cpu.dll6.3.9600.1778413,31227-Mar-201504:06x64
Ntdll.dll6.3.9600.177841,498,86427-Mar-201504:11x86
Acwow64.dll6.3.9600.1778437,37627-Mar-201503:05x86
Instnm.exe6.3.9600.174758,70429-Oct-201401:13x86
Ntvdm64.dll6.3.9600.1747514,33629-Oct-201401:15x86
Setup16.exe3.1.0.191825,60029-Oct-201401:13x86
User.exe6.3.9600.174754,09629-Oct-201401:14x86
Wow32.dll6.3.9600.174755,63229-Oct-201401:15x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.177841,347,04027-Mar-201503:18Not applicable
Ntoskrnl.exe6.3.9600.177845,247,81627-Mar-201503:19Not applicable

Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
    6.2.920 0.21 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.2.9200.21459100,18425-Apr-201505:48x64
Lsass.exe6.2.9200.2052135,84020-Sep-201206:33x64
Sspicli.dll6.2.9200.20984164,35211-Mar-201405:12x64
Sspisrv.dll6.2.9200.2052127,64820-Sep-201206:32x64
Cng.sys6.2.9200.21456564,55213-Apr-201522:09x64
Ksecpkg.sys6.2.9200.21269171,84011-Oct-201407:50x64
Lsasrv.dll6.2.9200.213451,280,51215-Jan-201505:26x64
Adtschema.dll6.2.9200.21289719,36010-Nov-201404:43x64
Msaudite.dll6.2.9200.21269146,94411-Oct-201405:38x64
Msobjs.dll6.2.9200.1638461,95226-Jul-201202:36x64
Ocspsvcctrs.iniNot applicable2,96026-Jul-201205:07Not applicable
Ocspsvcctrs.iniNot applicable3,13426-Jul-201208:00Not applicable
Ocspsvcctrs.iniNot applicable2,91826-Jul-201204:43Not applicable
Ocspsvcctrs.iniNot applicable3,21026-Jul-201207:59Not applicable
Ocspsvcctrs.iniNot applicable3,09826-Jul-201208:00Not applicable
Ocspsvcctrs.iniNot applicable3,02826-Jul-201207:59Not applicable
Ocspsvcctrs.iniNot applicable3,14026-Jul-201205:21Not applicable
Ocspsvcctrs.iniNot applicable2,64226-Jul-201208:11Not applicable
Ocspsvcctrs.iniNot applicable2,57626-Jul-201205:20Not applicable
Ocspsvcctrs.iniNot applicable3,02626-Jul-201207:36Not applicable
Ocspsvcctrs.iniNot applicable3,02826-Jul-201207:48Not applicable
Ocspsvcctrs.iniNot applicable3,18826-Jul-201205:30Not applicable
Ocspsvcctrs.iniNot applicable3,12626-Jul-201205:08Not applicable
Ocspsvcctrs.iniNot applicable3,06426-Jul-201207:49Not applicable
Ocspsvcctrs.iniNot applicable3,09226-Jul-201207:52Not applicable
Ocspsvcctrs.iniNot applicable2,82826-Jul-201205:12Not applicable
Ocspsvcctrs.iniNot applicable2,46426-Jul-201208:05Not applicable
Ocspsvcctrs.iniNot applicable2,48026-Jul-201205:13Not applicable
Ocspsvcctrs.iniNot applicable2,46026-Jul-201208:11Not applicable
Ocspsvc.exe6.2.9200.21345272,38415-Jan-201505:27x64
Ocspsvcctrs.hNot applicable1,56902-Jun-201214:34Not applicable
Ocspsvcctrs.iniNot applicable2,91802-Jun-201214:34Not applicable
Ntoskrnl.exe6.2.9200.214726,941,01625-Apr-201506:21x64
Credssp.dll6.2.9200.2101220,48012-Apr-201407:49x64
Tspkg.dll6.2.9200.2101294,72012-Apr-201407:51x64
Tspkg.mofNot applicable96402-Jun-201214:33Not applicable
Wdigest.dll6.2.9200.21012208,89612-Apr-201407:51x64
Kerberos.dll6.2.9200.21289827,39210-Nov-201423:27x64
Msv1_0.dll6.2.9200.21012317,44012-Apr-201407:50x64
Shcore.dll6.2.9200.21410591,36007-Mar-201504:13x64
Lsm.dll6.2.9200.21012439,80812-Apr-201407:49x64
Workerdd.dll6.2.9200.2101214,84812-Apr-201406:58x64
Usercpl.dll6.2.9200.213451,043,96815-Jan-201505:27x64
Usercpl.ptxmlNot applicable78911-Oct-201200:40Not applicable
Winlogon.exe6.2.9200.21012578,04812-Apr-201407:52x64
Sspicli.dll6.2.9200.2098499,84010-Mar-201401:34x86
Wdigest.dll6.2.9200.21012176,64012-Apr-201407:32x86
Kerberos.dll6.2.9200.21289663,55210-Nov-201423:30x86
Msv1_0.dll6.2.9200.21012273,92012-Apr-201407:31x86
Adtschema.dll6.2.9200.21289719,36010-Nov-201403:40x86
Msaudite.dll6.2.9200.21269146,94411-Oct-201404:35x86
Msobjs.dll6.2.9200.1638461,95226-Jul-201202:47x86
Credssp.dll6.2.9200.2101217,40812-Apr-201407:31x86
Tspkg.dll6.2.9200.2101276,80012-Apr-201407:32x86
Tspkg.mofNot applicable96402-Jun-201214:33Not applicable
Shcore.dll6.2.9200.21410460,80006-Mar-201505:21x86
Usercpl.dll6.2.9200.21345961,53615-Jan-201521:23x86
Usercpl.ptxmlNot applicable78911-Oct-201200:42Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_2b96772c747e1b1788dd32a7b9927be3_31bf3856ad364e35_6.3.9600.17784_none_24affb370367f75c.manifest
File versionNot applicable
File size693
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameX86_58408d253bd0428f243e2506d85b250c_31bf3856ad364e35_6.3.9600.17784_none_a54945981d99f6e1.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameX86_6c1c44a0a0b883a2cc7c30f2a05f200e_31bf3856ad364e35_6.3.9600.17784_none_48d4241a009da1f5.manifest
File versionNot applicable
File size1,034
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17784_none_ed76939917c74f91.manifest
File versionNot applicable
File size3,863
Date (UTC)27-Mar-2015
Time (UTC)04:16
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17784_none_00d016f7cfbcb5e3.manifest
File versionNot applicable
File size2,590
Date (UTC)27-Mar-2015
Time (UTC)04:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_24a62260ee0ee90c94133d58a20293cc_31bf3856ad364e35_6.3.9600.17784_none_e4bbad4f1b37387f.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_271cccf5f2be3bb96d962147ec5a5d95_31bf3856ad364e35_6.3.9600.17784_none_121d92f1843e9543.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_30b58226c0471c5fee6c23d4af050862_31bf3856ad364e35_6.3.9600.17784_none_a0fd095dd205282b.manifest
File versionNot applicable
File size701
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_3e52d5bb623565694929f66390cdac39_31bf3856ad364e35_6.3.9600.17784_none_178a206c6d00910b.manifest
File versionNot applicable
File size1,040
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_c768ada85e21ef62e9a20507d8a68729_31bf3856ad364e35_6.3.9600.17784_none_1a737c37ace941e2.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_d0284ef4d0afe4c43bca97267a5a7bf3_31bf3856ad364e35_6.3.9600.17784_none_9a770b2c8caa3257.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17784_none_49952f1cd024c0c7.manifest
File versionNot applicable
File size3,867
Date (UTC)27-Mar-2015
Time (UTC)05:04
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17784_none_5ceeb27b881a2719.manifest
File versionNot applicable
File size2,592
Date (UTC)27-Mar-2015
Time (UTC)05:04
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17784_none_58e418e4ab46467a.manifest
File versionNot applicable
File size9,172
Date (UTC)27-Mar-2015
Time (UTC)18:16
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17784_none_53e9d96f048582c2.manifest
File versionNot applicable
File size3,627
Date (UTC)27-Mar-2015
Time (UTC)04:16
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17784_none_6338c336dfa70875.manifest
File versionNot applicable
File size11,312
Date (UTC)27-Mar-2015
Time (UTC)18:16
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_713a123a93f227dabf5cad106d2a587b_31bf3856ad364e35_6.3.9600.17784_none_4ed899fd5347c580.manifest
File versionNot applicable
File size693
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameArm_b9935b9b52b7747c6217e5a7ba957a25_31bf3856ad364e35_6.3.9600.17784_none_0d040c819bde5e46.manifest
File versionNot applicable
File size1,034
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameArm_cf326c15e13c42e21a719b67ce76e79d_31bf3856ad364e35_6.3.9600.17784_none_6bbb4064f4365b1e.manifest
File versionNot applicable
File size697
Date (UTC)27-Mar-2015
Time (UTC)18:10
PlatformNot applicable
File nameArm_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17784_none_ed7905f117c46e57.manifest
File versionNot applicable
File size3,863
Date (UTC)27-Mar-2015
Time (UTC)03:26
PlatformNot applicable
File nameArm_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17784_none_00d2894fcfb9d4a9.manifest
File versionNot applicable
File size2,590
Date (UTC)27-Mar-2015
Time (UTC)03:26
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 3047295
Revision : 1
Created on : 1/7/2017
Published on : 6/9/2015
Exists online : False
Views : 210