WWAN device may disappear from charm bar on Intel BYT platform that is running Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

This article describes an issue that occurs when you resume an Intel Bay Trail (BYT)-based computer from sleep mode in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

When this issue occurs, the wireless wide area network (WWAN) device stops working, and it is not displayed in the charm bar.

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Resolution

To resolve this issue, apply the hotfix that is mentioned in the "Hotfix information" section. Even though this issue was observed only in Windows 8.1 and Windows Server 2012 R2, the hotfix also applies to Windows RT 8.1.

Important Do not install a language pack after you install this hotfix. If you do this, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed on Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version Product Milestone Service branch
6.3.960 0.17xxx Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.17xxx	Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2	RTM	GDR

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Ntdll.dll	6.3.9600.17788	1,468,920	02-Apr-2015	20:56	x86
Ntoskrnl.exe	6.3.9600.17788	5,782,848	02-Apr-2015	20:57	Not applicable
Microsoft-windows-system-events.dll	6.3.9600.17787	246,272	01-Apr-2015	03:38	x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Ntdll.dll	6.3.9600.17788	1,733,952	02-Apr-2015	20:51	x64
Ntoskrnl.exe	6.3.9600.17788	7,475,520	02-Apr-2015	20:52	x64
Microsoft-windows-system-events.dll	6.3.9600.17787	246,272	01-Apr-2015	05:16	x64
Ntvdm64.dll	6.3.9600.17475	16,896	29-Oct-2014	01:57	x64
Wow64.dll	6.3.9600.17787	285,184	01-Apr-2015	05:14	x64
Wow64cpu.dll	6.3.9600.17787	13,312	01-Apr-2015	05:15	x64
Ntdll.dll	6.3.9600.17788	1,498,872	02-Apr-2015	20:52	x86
Acwow64.dll	6.3.9600.17787	37,376	01-Apr-2015	03:20	x86
Instnm.exe	6.3.9600.17475	8,704	29-Oct-2014	01:13	x86
Ntvdm64.dll	6.3.9600.17475	14,336	29-Oct-2014	01:15	x86
Setup16.exe	3.1.0.1918	25,600	29-Oct-2014	01:13	x86
User.exe	6.3.9600.17475	4,096	29-Oct-2014	01:14	x86
Wow32.dll	6.3.9600.17475	5,632	29-Oct-2014	01:15	x86

For all supported versions of Windows RT 8.1

File name	File version	File size	Date	Time	Platform
Ntdll.dll	6.3.9600.17788	1,347,040	02-Apr-2015	21:02	Not applicable
Ntoskrnl.exe	6.3.9600.17788	5,247,312	02-Apr-2015	21:02	Not applicable
Microsoft-windows-system-events.dll	6.3.9600.17787	246,272	01-Apr-2015	02:37	Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property	Value
File name	X86_11905acdc50e7089124e25611e204692_31bf3856ad364e35_6.3.9600.17788_none_212d8ac543303b48.manifest
File version	Not applicable
File size	1,034
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_197c7bc6e460256754f62ebd96d5b3a4_31bf3856ad364e35_6.3.9600.17788_none_180defa8efa1f6b3.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_22b72b8a9845dd87d81ef419de553df1_31bf3856ad364e35_6.3.9600.17788_none_2806d093f989f596.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_239f203a74be6a412185f9e691569d90_31bf3856ad364e35_6.3.9600.17788_none_3e0cc5442affcec9.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_310af04c3cad01113586060410fb73d4_31bf3856ad364e35_6.3.9600.17788_none_7fa18a7813baf19d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_457639b8be1e9d97f7f5471646c42f79_31bf3856ad364e35_6.3.9600.17788_none_d2bda00bc850cf7b.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_46f1acccb057ef826351a415c282b432_31bf3856ad364e35_6.3.9600.17788_none_678502d7a8384c90.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_512fd1825f997e7952c150433ffbce0c_31bf3856ad364e35_6.3.9600.17788_none_f59732c27e44be6d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_6e847efb13050a15bbb151b20ee3ba91_31bf3856ad364e35_6.3.9600.17788_none_9953b76d67334970.manifest
File version	Not applicable
File size	693
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_6f825c6f104ed066a0e591785ea209f4_31bf3856ad364e35_6.3.9600.17788_none_bebfbd3e02b65b42.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_733a6614438b17d004f9a5c8bd8360a3_31bf3856ad364e35_6.3.9600.17788_none_a773afecc7a8673d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_736c928de5810e28d63715cca35b0318_31bf3856ad364e35_6.3.9600.17788_none_4ef69d131ff9ff61.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_76d523dd10fb9370f97a2ad0e1317f00_31bf3856ad364e35_6.3.9600.17788_none_277b60cb932ac87e.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_7ad1aa0238da18e72af87ab8a00a3293_31bf3856ad364e35_6.3.9600.17788_none_84cc83a34dfba494.manifest
File version	Not applicable
File size	711
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_7f9b830e41f00e852a58bf65394123ea_31bf3856ad364e35_6.3.9600.17788_none_2d77f78c13060768.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_87363028ebbe40ec45eb5f4a04fe2d18_31bf3856ad364e35_6.3.9600.17788_none_b92a9f3b9d1c002b.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_93aa3ca3095267f159105c1f3b8465ce_31bf3856ad364e35_6.3.9600.17788_none_e07707554308da1e.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_96ea82e29a169d547c47f938f6cbc9d7_31bf3856ad364e35_6.3.9600.17788_none_3402704a4cddfbb8.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_9bd1f171410f4f5422365548b691af0b_31bf3856ad364e35_6.3.9600.17788_none_b7b9c49e6d5438f3.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_a3088fb40a11100e7e08304bb1f22d64_31bf3856ad364e35_6.3.9600.17788_none_cf7159c40ad6c99d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_b45d0aa3ad08e74d5b11a0074589c86c_31bf3856ad364e35_6.3.9600.17788_none_c2e6b1024ac40c24.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_b58cd877a6588734e5ceb24239e6ea34_31bf3856ad364e35_6.3.9600.17788_none_2275a0367b7d5b22.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_caadb82d25146a6ca2e7ded4e85ba495_31bf3856ad364e35_6.3.9600.17788_none_5f0592cd475a1850.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_d6d4176ef15b964c368afb8a6bd9c797_31bf3856ad364e35_6.3.9600.17788_none_4a7d0d9f374c5103.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_de610a90286cdd00d36812d8cb88f7e9_31bf3856ad364e35_6.3.9600.17788_none_d15fd42ffa6c1885.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_ef5e83ffcec25da89f6c35a515b31624_31bf3856ad364e35_6.3.9600.17788_none_97f9d1fcc5813667.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_fcdf969b2240fffe02ccbad88e52e7fe_31bf3856ad364e35_6.3.9600.17788_none_f2362fd3c4ad495c.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	X86_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17788_none_ed7a94c117c3b4ed.manifest
File version	Not applicable
File size	3,866
Date (UTC)	02-Apr-2015
Time (UTC)	21:11
Platform	Not applicable
File name	X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17788_none_00d4181fcfb91b3f.manifest
File version	Not applicable
File size	2,593
Date (UTC)	02-Apr-2015
Time (UTC)	21:11
Platform	Not applicable
File name	X86_microsoft-windows-s..em-events-container_31bf3856ad364e35_6.3.9600.17788_none_3cfb34f9296c4038.manifest
File version	Not applicable
File size	2,219
Date (UTC)	02-Apr-2015
Time (UTC)	00:17
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property	Value
File name	Amd64_26532fb8add4f5198094b24a747a8476_31bf3856ad364e35_6.3.9600.17788_none_88445b9f61b176fa.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_29403d3e117a5a5c1bf637ebe7b603af_31bf3856ad364e35_6.3.9600.17788_none_9f8a2b4e89c13b32.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_2c8de8d82144da05b8c795694fe6a212_31bf3856ad364e35_6.3.9600.17788_none_5884204c7771b2a9.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_330fa71a0f36b6635b08d5e4a64484da_31bf3856ad364e35_6.3.9600.17788_none_c60b22577b1ac297.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_385a94b00dc205d6bd5b08ed9cfbe3dc_31bf3856ad364e35_6.3.9600.17788_none_f9e847c9b3457bc3.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_4128d26234293ec1be658f557bf6826d_31bf3856ad364e35_6.3.9600.17788_none_f7da06e51feea6c8.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_429ec44b40eba1d33a4c64cdf11b2eea_31bf3856ad364e35_6.3.9600.17788_none_f0feb432cc37b608.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_4a5662873e0899490c54732916d14e6a_31bf3856ad364e35_6.3.9600.17788_none_18e5f076045b347b.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_4cf6e0ca4800cef58be7e8000f67030b_31bf3856ad364e35_6.3.9600.17788_none_750833463ef37a8c.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_6128c4364823c257a361c0da5ff7937f_31bf3856ad364e35_6.3.9600.17788_none_eecce78b62e51793.manifest
File version	Not applicable
File size	715
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_7a6bd9bb3a7cafa1f9d0085dec61feae_31bf3856ad364e35_6.3.9600.17788_none_8ebca2fc667cb0a4.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_7ca606a3a17d18d578df2d650ca91941_31bf3856ad364e35_6.3.9600.17788_none_4887c1d9af5ecdda.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_83ce5f9a2c2dd4ab3453cb8067d6fbae_31bf3856ad364e35_6.3.9600.17788_none_7ddd374bc71e5557.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_850f1610ab2343236a329dc99643785e_31bf3856ad364e35_6.3.9600.17788_none_2d73366e6132f16b.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_87274f3c2db61c18b66ac0c46f2635f9_31bf3856ad364e35_6.3.9600.17788_none_fbb4972411151d09.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_89300c340ad61195d4dc4ff00f09464d_31bf3856ad364e35_6.3.9600.17788_none_ca3c022d33c18927.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_8d493d337f594b3c42893874f5fed1bc_31bf3856ad364e35_6.3.9600.17788_none_b02b8dc11ba376de.manifest
File version	Not applicable
File size	1,040
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_a29bed3de10a08e9243f08aab5836e1c_31bf3856ad364e35_6.3.9600.17788_none_c910c13a0176e82b.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_a43bb4b586e3e86721d632ba8954541d_31bf3856ad364e35_6.3.9600.17788_none_aa6340aab55e99c2.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_b1cced2ee76480e7df86fd2f3ec1a9c5_31bf3856ad364e35_6.3.9600.17788_none_66634753edbb51f1.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_bdfee6dabbaef1827625a98dbbec3313_31bf3856ad364e35_6.3.9600.17788_none_bd9f40ddd4cd1cc4.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_c3c40505a9e10351b096a320ec402fbc_31bf3856ad364e35_6.3.9600.17788_none_1ee821081f49d60c.manifest
File version	Not applicable
File size	701
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_d5f47a54869a47524fe415c956712110_31bf3856ad364e35_6.3.9600.17788_none_f4199b6e751adec8.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_dea6eceb4d1a0db9b9cd6207492bc833_31bf3856ad364e35_6.3.9600.17788_none_67dcec04446acc4b.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_dff55b4716f51cd6888e1d4b9d1df8c5_31bf3856ad364e35_6.3.9600.17788_none_999cb8361cafe609.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_e39e0ee5a96f838b54b6d23f9d66c6e7_31bf3856ad364e35_6.3.9600.17788_none_0f64dbb6eb56a020.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_ec311f6d521d170820c99e1de9ad3ad7_31bf3856ad364e35_6.3.9600.17788_none_1ac1da417c761fc2.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_f76005c9191b09e3be7b18602e57bfef_31bf3856ad364e35_6.3.9600.17788_none_f9914ce572966dd9.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_f82342eb7e9bc688f1258ae5e1438b6c_31bf3856ad364e35_6.3.9600.17788_none_22b5eb58e977f823.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_fd6576ed74577a55f1ba379a7c92c9be_31bf3856ad364e35_6.3.9600.17788_none_70e4817d06a2b692.manifest
File version	Not applicable
File size	723
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17788_none_49993044d0212623.manifest
File version	Not applicable
File size	3,870
Date (UTC)	02-Apr-2015
Time (UTC)	21:14
Platform	Not applicable
File name	Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17788_none_5cf2b3a388168c75.manifest
File version	Not applicable
File size	2,595
Date (UTC)	02-Apr-2015
Time (UTC)	21:14
Platform	Not applicable
File name	Amd64_microsoft-windows-s..em-events-container_31bf3856ad364e35_6.3.9600.17788_none_9919d07ce1c9b16e.manifest
File version	Not applicable
File size	2,223
Date (UTC)	02-Apr-2015
Time (UTC)	00:59
Platform	Not applicable
File name	Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17788_none_58e81a0cab42abd6.manifest
File version	Not applicable
File size	9,172
Date (UTC)	02-Apr-2015
Time (UTC)	21:14
Platform	Not applicable
File name	Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17788_none_53edda970481e81e.manifest
File version	Not applicable
File size	3,630
Date (UTC)	02-Apr-2015
Time (UTC)	21:14
Platform	Not applicable
File name	Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17788_none_633cc45edfa36dd1.manifest
File version	Not applicable
File size	11,312
Date (UTC)	02-Apr-2015
Time (UTC)	21:14
Platform	Not applicable

Additional files for all supported versions of Windows RT 8.1

File property	Value
File name	Arm_062c4e7ac0165a01c9864e6773379dfc_31bf3856ad364e35_6.3.9600.17788_none_db404237cb1a930d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_0fe790331d22f501bb759090d6d732ad_31bf3856ad364e35_6.3.9600.17788_none_470eeadd0848b029.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_138727e0541366cef8d15d113a974cd0_31bf3856ad364e35_6.3.9600.17788_none_bf6f38db40e74b7f.manifest
File version	Not applicable
File size	697
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_1ad2c585d1a28588123320bdb4303e8a_31bf3856ad364e35_6.3.9600.17788_none_86ec7025d97ca76b.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_25ef94332ca75bddc9fef47a669cefff_31bf3856ad364e35_6.3.9600.17788_none_1bf435c06886c687.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_26ee055b1d00f9e4cae8afdf0b264555_31bf3856ad364e35_6.3.9600.17788_none_e6ecb7460fae2786.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_2a4ec1ec03f63143d04a54b25c576fb4_31bf3856ad364e35_6.3.9600.17788_none_c9ec02df378e5286.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_41a4bd787501119fa9d6f49c06585f47_31bf3856ad364e35_6.3.9600.17788_none_4918b132c4ed534a.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_424640829d69f82415bf44c342b89ea4_31bf3856ad364e35_6.3.9600.17788_none_c8f0708e598fb4cf.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_5051b7b11ee78d564bec7efcffccd140_31bf3856ad364e35_6.3.9600.17788_none_775c4ffa80f82e44.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_55b68def18e8ab66ada63988c1b13c42_31bf3856ad364e35_6.3.9600.17788_none_39a73b7b3dcd3b17.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_59776343324c8b91cfc5785c5f65a49d_31bf3856ad364e35_6.3.9600.17788_none_daadf9ab1d119d84.manifest
File version	Not applicable
File size	1,034
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_65d0e87f77fb0f35ad77e2a874fee38c_31bf3856ad364e35_6.3.9600.17788_none_f86daf8752146ae9.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_6a43eaaf0ee6e4792a97c6a7fae7ad3e_31bf3856ad364e35_6.3.9600.17788_none_759e4cb3b5926426.manifest
File version	Not applicable
File size	711
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_6c9f611b06c590498597211d4265f0c3_31bf3856ad364e35_6.3.9600.17788_none_cd1c734b56a1395a.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_7534e5c8e4aeb43ad3e77c9142e283f6_31bf3856ad364e35_6.3.9600.17788_none_50b7e9680f17d1d6.manifest
File version	Not applicable
File size	693
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_7c7d953e7d77e18ce7b6e4a622b5e844_31bf3856ad364e35_6.3.9600.17788_none_dc2c0224ee8e357d.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_8bca6debdc4b4e170520eb09d3b85393_31bf3856ad364e35_6.3.9600.17788_none_d2a94d1d3d31242b.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_9c7d62669f683bd360f5b82a60a2efff_31bf3856ad364e35_6.3.9600.17788_none_e13e66f6d8edc92e.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_ac7fa4919f11e987ec6af7cd34f5948b_31bf3856ad364e35_6.3.9600.17788_none_9ecc043fc3d6d54e.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_ad386d2aa18635fef5b5e0d46a0d2229_31bf3856ad364e35_6.3.9600.17788_none_087ef117bc7d3529.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_ada28923eb46629815343a052a9f8ae5_31bf3856ad364e35_6.3.9600.17788_none_e8a6cbf7bc0e34c5.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_b4e51527d89ac5056db641341d2f4393_31bf3856ad364e35_6.3.9600.17788_none_4198c19ad147e180.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_c562570930b17e8f01141f18ea636055_31bf3856ad364e35_6.3.9600.17788_none_3fe908cef68a6c16.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_dae22781cd8b044130b06cbd6114cb83_31bf3856ad364e35_6.3.9600.17788_none_66fe01cc912fcc2a.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_de78a5dbdabe55481fd2731785f85a04_31bf3856ad364e35_6.3.9600.17788_none_ce7ca74755752b14.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_e70f7f04aac6480a35920d42b1c0f687_31bf3856ad364e35_6.3.9600.17788_none_dbee92646fe678d7.manifest
File version	Not applicable
File size	719
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17788_none_ed7d071917c0d3b3.manifest
File version	Not applicable
File size	3,866
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17788_none_00d68a77cfb63a05.manifest
File version	Not applicable
File size	2,593
Date (UTC)	02-Apr-2015
Time (UTC)	21:07
Platform	Not applicable
File name	Arm_microsoft-windows-s..em-events-container_31bf3856ad364e35_6.3.9600.17788_none_3cfda75129695efe.manifest
File version	Not applicable
File size	2,219
Date (UTC)	01-Apr-2015
Time (UTC)	23:27
Platform	Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

Cause

This issue occurs because the miniport is stopped in resuming from the sleep mode.

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References

See the terminology that Microsoft uses to describe software updates.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Applies to:

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info

Article ID	:	3046394
Revision	:	1
Created on	:	1/7/2017
Published on	:	5/12/2015
Exists online	:	False
Views	:	214

Microsoft KB Archive Search

WWAN device may disappear from charm bar on Intel BYT platform that is running Windows 8.1 or Windows Server 2012 R2

Symptoms

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

Windows 8.1 and Windows Server 2012 R2 file information and notes

For all supported x86-based versions of Windows 8.1

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

For all supported versions of Windows RT 8.1

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

Additional files for all supported versions of Windows RT 8.1

Status

More Information

Cause

References

Applies to: