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Black screen when you resume a laptop from hybrid shutdown in Windows

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This article describes an issue that occurs when you resume a laptop that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 from hybrid shutdown. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you have hybrid shutdown enabled on a laptop. When you initialize the shutdown operation, before the shutdown operation is complete, you also do something else, such as closing the lid that makes the computer enter into sleep state. After you resume the computer from sleep state, the shutdown operation will continue, and the system enters into hybrid shutdown state. After you resume the laptop from this hybrid shutdown state, you may see a black screen, and you cannot log on to the system.

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Resolution

To resolve this issue, install the hotfix that is described in this article together with the April 2015 win32k.sys package (3042216).

Hotfix information

Important Do not install a language pack after you install this hotfix. If you install a language pack, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed on Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Lsm.dll6.3.9600.17728667,64813-Mar-201502:32x86
Workerdd.dll6.3.9600.1741512,80029-Oct-201402:03x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Lsm.dll6.3.9600.17728780,80013-Mar-201503:21x64
Workerdd.dll6.3.9600.1741514,33629-Oct-201402:48x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Lsm.dll6.3.9600.17728530,94413-Mar-201502:17Not applicable
Workerdd.dll6.3.9600.1638412,80022-Aug-201303:14Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_9968fa7cd2df1ab465cfbbe659fa3d0d_31bf3856ad364e35_6.3.9600.17728_none_f002641905e14630.manifest
File versionNot applicable
File size724
Date (UTC)13-Mar-2015
Time (UTC)23:06
PlatformNot applicable
File nameX86_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17728_none_3a2962c825f010be.manifest
File versionNot applicable
File size42,063
Date (UTC)13-Mar-2015
Time (UTC)23:08
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_ba31bf22d5cef321d22712c23fd467cb_31bf3856ad364e35_6.3.9600.17728_none_f3b7a14eabbd197c.manifest
File versionNot applicable
File size728
Date (UTC)13-Mar-2015
Time (UTC)23:06
PlatformNot applicable
File nameAmd64_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17728_none_9647fe4bde4d81f4.manifest
File versionNot applicable
File size42,069
Date (UTC)13-Mar-2015
Time (UTC)23:10
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_281b4905ccbd7a4b1029fd908f295f22_31bf3856ad364e35_6.3.9600.17728_none_71dba13488673c36.manifest
File versionNot applicable
File size724
Date (UTC)13-Mar-2015
Time (UTC)23:06
PlatformNot applicable
File nameArm_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17728_none_3a2bd52025ed2f84.manifest
File versionNot applicable
File size42,063
Date (UTC)13-Mar-2015
Time (UTC)23:06
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3044759
Revision : 1
Created on : 1/7/2017
Published on : 5/20/2015
Exists online : False
Views : 242