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Where do I request for replacement orders

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Summary

This article provides details regarding ADR’s replacement request.

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More Information

Customers may sometimes need help on their damaged devices. Bulk Support for Services Tool (BSFS) is created to help process a replacement, or check the status of a replacement order.

To access the BSFS Tool, go to Https://robo.partners.extranet.microsoft.com.

                Note: During the first attempt of logging in, you will need to choose Microsoft Partner.

·         For any issues on the tool or support in logging in, you may reach out to SCSMQU@microsoft.com.


For more information on BSFS, go to ADR Returns and Warranty Training.

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[Asset 4020123]

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Keywords: kbsurveynew, helppartner, kbnorightrail, kbcci, kb, vkb265

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Article Info
Article ID : 3042462
Revision : 3
Created on : 8/9/2019
Published on : 8/12/2019
Exists online : False
Views : 549