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Answer: Once an order for Extended Hardware Service (EHS) has been submitted, Microsoft will create a unique Token ID number, which can be used by the end–customers to self-register their devices for EHS in the new registration portal.
Answer: An Authorized Device Distributor (ADD) submits an order for an EHS plan. Microsoft will then send an email with a unique Token ID number to ADD. Once the ADD receives the email, it will then forward it to an Authorized Device Reseller (ADR). Once the ADR receives the email, it will then forward it an end–customer. The end–customer will now use the Token ID number to self–register.
Answer: Yes.
Answer: Once single Token ID number for each EHS line Item.
Answer: To ensure that Token ID numbers are disseminated with minimal confusion.
Answer: A Token ID number is presented in a five by five format. E.g. 12343-12343-12312-43234-23453
Answer: Customers have forty–five days to register their EHS plan and receive their warranty.
Answer: For Authentic Device Distributor Support, contact your Microsoft Operation Account Manager. While for Authentic Device Reseller Support, contact your ADD.
Answer: www.surface.com
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