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How to replace an Enterprise accessory

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Summary

This article provides step by step instructions on how to file for an enterprise accessory replacement using the Bulk Support for Service tool (BSFS).

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More Information

1. Log in to BSFS website.

Username: Live ID
Password: Live ID password
2. From the homepage, click on Replace an enterprise accessory.

3. Enter the accessory’s Serial Number, and click on Start.

4. Choose the appropriate accessory.

Note: Accessory options will vary depending on the Ship to Country.
5. In the blank field, enter the accessory’s Product ID.

6. Choose the accessory to be replaced.

Note: Non-functional accessories do not need to be sent back to Microsoft.
7. On the Confirmation page, take note of the Order Number.



For BSFS support, please contact retsup@microsoft.com.



Helpful Links:

·         Check Warranty Status

·         ADR Returns and Warranty Training

·         BSFS Tool: Processing a Device Exchange Request

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Keywords: kbsurveynew, helppartner, kbnorightrail, kbcci, kb, vkb265

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Article Info
Article ID : 3042359
Revision : 2
Created on : 8/12/2019
Published on : 8/12/2019
Exists online : False
Views : 393