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What do I need to know about the Standard Warranty

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Summary

This article provides details regarding the Standard Warranty.

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More Information

A new Surface device comes with a limited warranty on hardware and covered accessories. It also includes a short period of technical support. The length of the warranty may vary by country depending on whether it is bundled or standalone. The product warranty stays with the product serial number and is transferable.

Warranty Basics






Covered accessories include the following:
 
· Touch Cover
· Type Cover
· Surface power supply cord
· Adapters
· Surface Pen

The coverage of the warranty includes:
 
· Defective battery or the original rechargeable unit that was supplied by the manufacturer at the time of purchase.
· Defective buttons or connectivity ports that impact the functionality of the Surface device.
· All in­box accessories.
· Stand­­–alone accessories.
· Three year warranty on a Wedge mouse in alignment with the PCWH warranty.
· Serialized accessories including Touch and Type Covers as long as they are returned to get them replaced.

The following are not included in the warranty:
 
· Normal cosmetic wear
· Customer induced damage and cracked screens.
· Severe physical and liquid damage.

Note: The return process will be explained to the customer at the time of the service order creation. And, the accessory replacement process may change periodically at Microsoft’s discretion.


Additional Support and Information

·         Surface Business Support

·         Check Warranty Status

·         Warranty Support for Professional and Premier Customers

·         ADR Returns and Warranty Training

 

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Article Info
Article ID : 3042345
Revision : 9
Created on : 5/16/2019
Published on : 5/16/2019
Exists online : False
Views : 278