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You cannot enter PIN on a PIN pad device after you insert a smart card into a Windows-based computer

View products that this article applies to.

This article describes an issue that occurs when you insert a smart card in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.

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Symptoms

This issue occurs on a smart card credential provider that supports elliptic curve cryptography (ECC), and it occurs when the PIN type is set to external.

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Resolution

Hotfix information

Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.


Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Smartcardcredentialprovider.dll6.3.9600.177941,095,16808-Apr-201522:38Not applicable
Certprop.dll6.3.9600.17794124,92808-Apr-201522:38Not applicable
Scarddlg.dll6.3.9600.1638467,58422-Aug-201302:58Not applicable
Scardsvr.dll6.3.9600.16384150,01622-Aug-201303:02Not applicable
Sccls.dll6.3.9600.1638465,02422-Aug-201303:07Not applicable
Scdeviceenum.dll6.3.9600.17794103,42408-Apr-201522:37Not applicable
Scfilter.sys6.3.9600.1779327,13608-Apr-201501:49Not applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Smartcardcredentialprovider.dll6.3.9600.177941,055,74408-Apr-201522:42x86
Certprop.dll6.3.9600.17794129,53608-Apr-201522:42x86
Scarddlg.dll6.3.9600.1741567,07229-Oct-201401:46x86
Scardsvr.dll6.3.9600.17415143,87229-Oct-201401:49x86
Sccls.dll6.3.9600.1741564,00029-Oct-201401:56x86
Scdeviceenum.dll6.3.9600.17794105,98408-Apr-201522:41x86
Scfilter.sys6.3.9600.1779335,32808-Apr-201503:03x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Smartcardcredentialprovider.dll6.3.9600.177941,398,78408-Apr-201522:48x64
Certprop.dll6.3.9600.17794158,72008-Apr-201522:47x64
Scarddlg.dll6.3.9600.1741579,36029-Oct-201402:27x64
Scardsvr.dll6.3.9600.17415194,04829-Oct-201402:32x64
Sccls.dll6.3.9600.1741566,04829-Oct-201402:40x64
Scdeviceenum.dll6.3.9600.17794133,12008-Apr-201522:46x64
Scfilter.sys6.3.9600.1779340,96008-Apr-201504:29x64
Scarddlg.dll6.3.9600.1741567,07229-Oct-201401:46x86
Smartcardcredentialprovider.dll6.3.9600.177941,055,74408-Apr-201522:42x86
Additional file information
Windows RT 8.1
File propertyValue
File nameArm_e8289ae8bcbbcb8866ae94128bd3e995_31bf3856ad364e35_6.3.9600.17794_none_7c955bad772f65e4.manifest
File versionNot applicable
File size730
Date (UTC)09-Apr-2015
Time (UTC)04:44
PlatformNot applicable
File nameArm_f83217184eba74a0949f3615b775ef61_31bf3856ad364e35_6.3.9600.17794_none_cf876a456c562595.manifest
File versionNot applicable
File size706
Date (UTC)09-Apr-2015
Time (UTC)04:44
PlatformNot applicable
File nameArm_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17794_none_d6a1fc7cde2c2f94.manifest
File versionNot applicable
File size8,282
Date (UTC)08-Apr-2015
Time (UTC)23:03
PlatformNot applicable
File nameArm_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.3.9600.17794_none_ac9497678591c694.manifest
File versionNot applicable
File size39,459
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,600
Date (UTC)09-Apr-2015
Time (UTC)04:44
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,600
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameX86_27071760403d94b599bc05983acd1de7_31bf3856ad364e35_6.3.9600.17794_none_1328cf765ddc46fd.manifest
File versionNot applicable
File size730
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameX86_8f4f30fc55cfa1ef16f692d0eaf7773f_31bf3856ad364e35_6.3.9600.17794_none_bab2957458461115.manifest
File versionNot applicable
File size706
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameX86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17794_none_d69f8a24de2f10ce.manifest
File versionNot applicable
File size8,282
Date (UTC)08-Apr-2015
Time (UTC)23:14
PlatformNot applicable
File nameX86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.3.9600.17794_none_ac92250f8594a7ce.manifest
File versionNot applicable
File size39,459
Date (UTC)09-Apr-2015
Time (UTC)04:50
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_27071760403d94b599bc05983acd1de7_31bf3856ad364e35_6.3.9600.17794_none_6f476afa1639b833.manifest
File versionNot applicable
File size732
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameAmd64_323cef662e43097ddc1ad3e6989be863_31bf3856ad364e35_6.3.9600.17794_none_b7d8a5dc884bd7d4.manifest
File versionNot applicable
File size710
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameAmd64_8c21e1d3c88248b570de999995494486_31bf3856ad364e35_6.3.9600.17794_none_c93c28421f5183c9.manifest
File versionNot applicable
File size710
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameAmd64_95ca979222b902d83e3e445f63cf8bec_31bf3856ad364e35_6.3.9600.17794_none_8ed66f1c44b963f6.manifest
File versionNot applicable
File size734
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameAmd64_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17794_none_32be25a8968c8204.manifest
File versionNot applicable
File size8,286
Date (UTC)08-Apr-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.3.9600.17794_none_08b0c0933df21904.manifest
File versionNot applicable
File size39,465
Date (UTC)09-Apr-2015
Time (UTC)05:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,704
Date (UTC)09-Apr-2015
Time (UTC)04:45
PlatformNot applicable
File nameWow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.3.9600.17794_none_13056ae57252daff.manifest
File versionNot applicable
File size27,694
Date (UTC)09-Apr-2015
Time (UTC)05:03
PlatformNot applicable
File nameX86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17794_none_d69f8a24de2f10ce.manifest
File versionNot applicable
File size8,282
Date (UTC)08-Apr-2015
Time (UTC)23:14
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 3041673
Revision : 1
Created on : 1/7/2017
Published on : 11/26/2015
Exists online : False
Views : 243