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Lync Online users cannot search contacts in Lync 2013 in an environment that has a proxy server deployed


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Cause

This issue occurs because Microsoft Lync 2013 sets a proxy server but does not set the proxy exception list for the Microsoft Office Online Sign-in Assistant service (MSOIDSVC). Therefore, MSOIDSVC tries to connect an Active Directory Federation Services (ADFS) server through the proxy server. However, the proxy server cannot connect an ADFS server through an external Internet network.

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Resolution

To resolve this issue, install the March 10, 2015 update for Lync 2013.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 3040493
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2015
Exists online : False
Views : 273