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  2. Free text on eGiro payment cannot be interpreted and the customer account cannot be found when importing the eGiro file in the Norwegian version of Microsoft Dynamics AX 2009 SP1

Free text on eGiro payment cannot be interpreted and the customer account cannot be found when importing the eGiro file in the Norwegian version of Microsoft Dynamics AX 2009 SP1

View products that this article applies to.

This article applies to Microsoft Dynamics AX for the Norwegian (no) region.

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Symptoms

When importing an eGiro file in the Norwegian version of Microsoft Dynamics AX 2009 SP1, the free text on the eGiro payment file cannot be interpreted and the customer account cannot be found.

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Resolution

The changes in the hotfix resolve this issue.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have the Norwegian version of Microsoft Dynamics AX 2009 SP1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable62,11209-Feb-201518:32x86
Dynamicsax2009-kb3039055-sp1.exe6.3.15.0867,32809-Feb-201518:35x86
Kb3039055-syp-cons.cabNot Applicable21,75309-Feb-201518:32Not Applicable
Kb3039055-syp-ee.cabNot Applicable21,75509-Feb-201518:32Not Applicable
Kb3039055-syp-il.cabNot Applicable21,74609-Feb-201518:32Not Applicable
Kb3039055-syp-syp.cabNot Applicable21,72709-Feb-201518:32Not Applicable
Kb3039055-syp-tr.cabNot Applicable21,74709-Feb-201518:32Not Applicable
Licensetermsar.rtfNot Applicable101,41406-Jan-201411:30Not Applicable
Licensetermscs.rtfNot Applicable92,70506-Jan-201411:30Not Applicable
Licensetermsda.rtfNot Applicable102,54306-Jan-201411:30Not Applicable
Licensetermsde.rtfNot Applicable119,31306-Jan-201411:30Not Applicable
Licensetermsen.rtfNot Applicable111,79506-Jan-201411:30Not Applicable
Licensetermses.rtfNot Applicable98,31306-Jan-201411:30Not Applicable
Licensetermset.rtfNot Applicable104,48406-Jan-201411:30Not Applicable
Licensetermsfi.rtfNot Applicable107,41806-Jan-201411:30Not Applicable
Licensetermsfr.rtfNot Applicable133,19706-Jan-201411:30Not Applicable
Licensetermshe-il.rtfNot Applicable4,25806-Jan-201411:30Not Applicable
Licensetermshu.rtfNot Applicable94,30406-Jan-201411:30Not Applicable
Licensetermsis.rtfNot Applicable36,11206-Jan-201411:30Not Applicable
Licensetermsit.rtfNot Applicable117,76506-Jan-201411:30Not Applicable
Licensetermsja.rtfNot Applicable107,09206-Jan-201411:30Not Applicable
Licensetermslt.rtfNot Applicable125,19706-Jan-201411:30Not Applicable
Licensetermslv.rtfNot Applicable106,68106-Jan-201411:30Not Applicable
Licensetermsnb-no.rtfNot Applicable118,24506-Jan-201411:30Not Applicable
Licensetermsnl.rtfNot Applicable112,65706-Jan-201411:30Not Applicable
Licensetermspl.rtfNot Applicable118,88706-Jan-201411:30Not Applicable
Licensetermspt-br.rtfNot Applicable102,98206-Jan-201411:30Not Applicable
Licensetermsru.rtfNot Applicable151,40006-Jan-201411:30Not Applicable
Licensetermssv.rtfNot Applicable117,96006-Jan-201411:30Not Applicable
Licensetermsth.rtfNot Applicable156,70806-Jan-201411:30Not Applicable
Licensetermstr.rtfNot Applicable105,69306-Jan-201411:30Not Applicable
Licensetermszh-hans.rtfNot Applicable100,52806-Jan-201411:30Not Applicable
Axsetupsp.exe5.0.1100.451,637,03209-Feb-201518:32x86
Cabextractor.dllNot Applicable19,62409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44006-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40539,32009-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33606-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40539,32009-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40539,32009-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1500.121216,32006-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40543,41609-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84806-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40535,22409-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40547,51209-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40559,80009-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40806-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40531,12809-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Jan-201411:41x86
Axsetupsp.resources.dll5.0.1100.40527,03209-Feb-201518:32x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80006-Jan-201411:41x86
Cabextractor.dllNot Applicable23,20809-Feb-201518:32x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbmbsquickpub, kbnoloc, kbsurveynew, kbqfe, kb, kbhotfixserver, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 3039055
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 339