Cannot access DPAPI data after an administrator resets your password on a Windows Server 2012 R2-based domain controller

View products that this article applies to.

This article describes an issue that occurs after an administrator resets a user's password on a domain controller that is upgraded to Windows Server 2012 R2. An update is available to resolve this issue, and the update has prerequisites.

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Symptoms

Assume that a domain controller is upgraded from an earlier version of Windows Server to Windows Server 2012 R2. After an administrator resets a user's password in the domain, the user cannot access Windows Data Protection API (DPAPI) protected data. For example, the user cannot access the certificate private key.

Note This issue may occur when users change their password by themselves.

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Cause

This issue occurs because of an incompatibility in the authentication mechanism that is used by domain controllers. If DPAPI keys are backed up on domain controllers that are running on pre-Windows Server 2012-based servers, and the same keys are retrieved from domain controllers after an upgrade to Windows Server 2012 R2, key retrieval fails after an administrator changes a user's password.

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Resolution

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

To resolve this issue, apply the update that is described in this article on the Windows Server 2012 R2-based domain controller. Even though this issue has only been observed in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.

How to obtain the update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system	Update
All supported x86-based versions of Windows 8.1	Download the package now.
All supported x64-based versions of Windows 8.1	Download the package now.
All supported x64-based versions of Windows Server 2012 R2	Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must have the following update installed:

April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355)

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update.

Replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version Product Milestone Service branch
6.3.960 0.16xxx Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 RTM GDR
6.3.960 0.17 xxx Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.16xxx	Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2	RTM	GDR
6.3.960 0.17 xxx	Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2	RTM	GDR

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Dpapisrv.dll	6.3.9600.17707	147,968	17-Feb-2015	23:19	x86
Cng.sys	6.3.9600.17633	478,776	15-Jan-2015	22:37	x86
Ksecpkg.sys	6.3.9600.17631	148,288	15-Jan-2015	22:37	x86
Lsasrv.dll	6.3.9600.17415	1,117,696	29-Oct-2014	01:03	x86
Adtschema.dll	6.3.9600.17415	736,768	29-Oct-2014	02:06	x86
Msaudite.dll	6.3.9600.17415	154,112	29-Oct-2014	02:06	x86
Msobjs.dll	6.3.9600.16384	61,952	22-Aug-2013	04:17	x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Certcli.dll	6.3.9600.17704	445,440	13-Feb-2015	02:22	x64
Dpapisrv.dll	6.3.9600.17707	186,368	17-Feb-2015	23:19	x64
Cng.sys	6.3.9600.17633	563,504	15-Jan-2015	22:43	x64
Ksecpkg.sys	6.3.9600.17631	177,984	15-Jan-2015	22:43	x64
Lsasrv.dll	6.3.9600.17415	1,441,792	29-Oct-2014	01:31	x64
Adtschema.dll	6.3.9600.17415	736,768	29-Oct-2014	02:50	x64
Msaudite.dll	6.3.9600.17415	154,112	29-Oct-2014	02:51	x64
Msobjs.dll	6.3.9600.16384	61,952	22-Aug-2013	11:46	x64
Ocspisapi.dll	6.3.9600.17415	293,376	29-Oct-2014	01:43	x64
Ocspisapictrs.h	Not applicable	1,421	18-Jun-2013	15:06	Not applicable
Ocspisapictrs.ini	Not applicable	2,636	18-Jun-2013	15:06	Not applicable
Ocspsvcctrs.ini	Not applicable	2,960	22-Aug-2013	19:26	Not applicable
Ocspsvcctrs.ini	Not applicable	3,134	22-Aug-2013	19:44	Not applicable
Ocspsvcctrs.ini	Not applicable	2,918	22-Aug-2013	12:30	Not applicable
Ocspsvcctrs.ini	Not applicable	3,210	22-Aug-2013	19:43	Not applicable
Ocspsvcctrs.ini	Not applicable	3,098	22-Aug-2013	19:30	Not applicable
Ocspsvcctrs.ini	Not applicable	3,028	22-Aug-2013	19:46	Not applicable
Ocspsvcctrs.ini	Not applicable	3,140	22-Aug-2013	19:31	Not applicable
Ocspsvcctrs.ini	Not applicable	2,642	22-Aug-2013	19:30	Not applicable
Ocspsvcctrs.ini	Not applicable	2,576	22-Aug-2013	19:31	Not applicable
Ocspsvcctrs.ini	Not applicable	3,026	22-Aug-2013	19:23	Not applicable
Ocspsvcctrs.ini	Not applicable	3,028	22-Aug-2013	19:23	Not applicable
Ocspsvcctrs.ini	Not applicable	3,188	22-Aug-2013	19:23	Not applicable
Ocspsvcctrs.ini	Not applicable	3,126	22-Aug-2013	19:33	Not applicable
Ocspsvcctrs.ini	Not applicable	3,064	22-Aug-2013	19:36	Not applicable
Ocspsvcctrs.ini	Not applicable	3,092	22-Aug-2013	19:36	Not applicable
Ocspsvcctrs.ini	Not applicable	2,828	22-Aug-2013	19:32	Not applicable
Ocspsvcctrs.ini	Not applicable	2,464	22-Aug-2013	19:20	Not applicable
Ocspsvcctrs.ini	Not applicable	2,480	22-Aug-2013	19:20	Not applicable
Ocspsvcctrs.ini	Not applicable	2,460	22-Aug-2013	19:21	Not applicable
Ocspsvc.exe	6.3.9600.17415	219,136	29-Oct-2014	02:19	x64
Ocspsvcctrs.h	Not applicable	1,569	18-Jun-2013	15:06	Not applicable
Ocspsvcctrs.ini	Not applicable	2,918	18-Jun-2013	15:06	Not applicable
Certcli.dll	6.3.9600.17704	324,096	13-Feb-2015	01:46	x86
Adtschema.dll	6.3.9600.17415	736,768	29-Oct-2014	02:06	x86
Msaudite.dll	6.3.9600.17415	154,112	29-Oct-2014	02:06	x86
Msobjs.dll	6.3.9600.16384	61,952	22-Aug-2013	04:17	x86

For all supported Windows RT 8.1

File name	File version	File size	Date	Time	Platform
Dpapisrv.dll	6.3.9600.17707	130,560	17-Feb-2015	23:16	Not applicable
Cng.sys	6.3.9600.17633	414,744	15-Jan-2015	22:48	Not applicable
Ksecpkg.sys	6.3.9600.17631	150,864	15-Jan-2015	22:48	Not applicable
Lsasrv.dll	6.3.9600.17396	995,328	08-Oct-2014	05:30	Not applicable
Adtschema.dll	6.3.9600.17396	736,768	08-Oct-2014	06:14	Not applicable
Msaudite.dll	6.3.9600.17396	154,112	08-Oct-2014	06:14	Not applicable
Msobjs.dll	6.3.9600.16384	61,952	22-Aug-2013	03:17	Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property	Value
File name	X86_0d736c90fb5ef7ee3cfc856d99cdf7f9_31bf3856ad364e35_6.3.9600.17707_none_18c0abc611483105.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_0f18a8f60c7f3f0baede86fff135fd34_31bf3856ad364e35_6.3.9600.17707_none_84a1c36db3007e93.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_1026f068009398e364c7cb2d1c26aec9_31bf3856ad364e35_6.3.9600.17707_none_767e2af2145f3faa.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_12e5bab5745d1beb72970c05965dd1c8_31bf3856ad364e35_6.3.9600.17707_none_5164ab24c6cc8903.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_2a5bec5b8754decfed4d257ec0f1f51f_31bf3856ad364e35_6.3.9600.17707_none_d242c43f99f8256e.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_2bd9df31b0ad1bdaaede6208d9e03d5e_31bf3856ad364e35_6.3.9600.17707_none_a0443390defe12c3.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_2dc4a89990acb90042b9b561cf65a25e_31bf3856ad364e35_6.3.9600.17707_none_bde27ed7c2f4a8fd.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_447358e45825f109954685f251d0f8da_31bf3856ad364e35_6.3.9600.17707_none_6edf1450e1136e89.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_5388714c3bd1123a3f4aa6f24ea2e972_31bf3856ad364e35_6.3.9600.17707_none_4996824d52fcc2ff.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_5e71ff6fc0711060d0f09d29d88cf61e_31bf3856ad364e35_6.3.9600.17707_none_36c33fb1dd098a74.manifest
File version	Not applicable
File size	1,035
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_649445ea4729bd7d3b2b91021a171068_31bf3856ad364e35_6.3.9600.17707_none_663239f8c25a1592.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_8578ff234cd228e1115a62850da3b7fd_31bf3856ad364e35_6.3.9600.17707_none_80a6021c9d41f39d.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_93955c90c3068d965ac9cd470637da0f_31bf3856ad364e35_6.3.9600.17707_none_b6e0d583f6277e70.manifest
File version	Not applicable
File size	701
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_ab56aa134f33adeb4b2c5607b660a710_31bf3856ad364e35_6.3.9600.17707_none_dd34a3aa24712ca1.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_ac7f7d2f945099e767bac11c20d1b2c2_31bf3856ad364e35_6.3.9600.17707_none_29f129d67aa54463.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_b76632ba93133e0ed3dec785a29849bb_31bf3856ad364e35_6.3.9600.17707_none_a04b10af0de76945.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_c27aec09f4222276f3ae48dc5b18fb00_31bf3856ad364e35_6.3.9600.17707_none_372845f94bbac754.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_c9facc4cc10a3e7396866325467bc0c3_31bf3856ad364e35_6.3.9600.17707_none_1fe22f8ce88e420d.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_ce10ed215e141af8d7eac848556c5e40_31bf3856ad364e35_6.3.9600.17707_none_06736b8decae40d8.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_dc8c96d295831cf9d7c4ac4fc8303289_31bf3856ad364e35_6.3.9600.17707_none_267c0be6821522c0.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_de1a9b783a75220684edfee449ff1b88_31bf3856ad364e35_6.3.9600.17707_none_3a9ebd346c635055.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_e4a71d467b00d270a582ef65ee97bf25_31bf3856ad364e35_6.3.9600.17707_none_e5baf1b84164ab22.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_e70ad4e3748edcbeadf2bcb4a41b0df2_31bf3856ad364e35_6.3.9600.17707_none_ab14ed6d043d5556.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_f3211c37951d18ea240c8844ef0174a8_31bf3856ad364e35_6.3.9600.17707_none_04a5a16364c91866.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_ffe6227e16827ceb4e6c60ce4d3cdc61_31bf3856ad364e35_6.3.9600.17707_none_fff14546c53af06a.manifest
File version	Not applicable
File size	709
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	X86_microsoft-windows-dpapisrv-dll_31bf3856ad364e35_6.3.9600.17707_none_a8ad7f2fd7388944.manifest
File version	Not applicable
File size	2,918
Date (UTC)	18-Feb-2015
Time (UTC)	00:27
File name	X86_microsoft-windows-lsa_31bf3856ad364e35_6.3.9600.17707_none_3b43c0577821482e.manifest
File version	Not applicable
File size	94,813
Date (UTC)	18-Feb-2015
Time (UTC)	08:06
File name	X86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.3.9600.17707_none_5c3bafe393c384b4.manifest
File version	Not applicable
File size	552,245
Date (UTC)	18-Feb-2015
Time (UTC)	08:06

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property	Value
File name	Amd64_02deb394076b2c86d2e97af80cb38a90_31bf3856ad364e35_6.3.9600.17707_none_56df9012370d5204.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_02f406d7fcbf0c5d4ddb46c5fcc55beb_31bf3856ad364e35_6.3.9600.17707_none_e25786a3b93c539c.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_033425fb73021f67ebf6ad83cf11dab0_31bf3856ad364e35_6.3.9600.17707_none_5acde9e3748fbf3d.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_08650b051c1e09a8d6108c49708c4054_31bf3856ad364e35_6.3.9600.17707_none_383d05ada154ab89.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_0d736c90fb5ef7ee3cfc856d99cdf7f9_31bf3856ad364e35_6.3.9600.17707_none_74df4749c9a5a23b.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_0f18a8f60c7f3f0baede86fff135fd34_31bf3856ad364e35_6.3.9600.17707_none_e0c05ef16b5defc9.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_1026f068009398e364c7cb2d1c26aec9_31bf3856ad364e35_6.3.9600.17707_none_d29cc675ccbcb0e0.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_12e5bab5745d1beb72970c05965dd1c8_31bf3856ad364e35_6.3.9600.17707_none_ad8346a87f29fa39.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_151df2ddd634103d713fb51f832cb4f4_31bf3856ad364e35_6.3.9600.17707_none_03c703ffe59acb3a.manifest
File version	Not applicable
File size	695
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_15722b35cb11931b0760adf42b60fc85_31bf3856ad364e35_6.3.9600.17707_none_20ea90a76c58e738.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_211f3021b51b294db9e890c48e3c6955_31bf3856ad364e35_6.3.9600.17707_none_47f6b5e247f78d78.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_2a5bec5b8754decfed4d257ec0f1f51f_31bf3856ad364e35_6.3.9600.17707_none_2e615fc3525596a4.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_2bd9df31b0ad1bdaaede6208d9e03d5e_31bf3856ad364e35_6.3.9600.17707_none_fc62cf14975b83f9.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_2beecdb8e9324c23554745dc20a42a41_31bf3856ad364e35_6.3.9600.17707_none_17312a29d68c64f5.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_2dc4a89990acb90042b9b561cf65a25e_31bf3856ad364e35_6.3.9600.17707_none_1a011a5b7b521a33.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_307617eebeed9f1e3c1f643c7153d2cc_31bf3856ad364e35_6.3.9600.17707_none_e65833988699da49.manifest
File version	Not applicable
File size	705
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_3bb701502c91973f7b3b9446a2a93fd7_31bf3856ad364e35_6.3.9600.17707_none_2a6f5a6087edaaf1.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_3edab6ef53d3cf5c6e2744ecbd699662_31bf3856ad364e35_6.3.9600.17707_none_317ca0976e5e6ba9.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_447358e45825f109954685f251d0f8da_31bf3856ad364e35_6.3.9600.17707_none_cafdafd49970dfbf.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_5388714c3bd1123a3f4aa6f24ea2e972_31bf3856ad364e35_6.3.9600.17707_none_a5b51dd10b5a3435.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_543019b0fea8a759e8b5df9de33cf994_31bf3856ad364e35_6.3.9600.17707_none_583700ae3c06f7c6.manifest
File version	Not applicable
File size	713
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_58c427e4f0e5ffb1299c230a79cdb6b0_31bf3856ad364e35_6.3.9600.17707_none_6e5fa3359e27bbb6.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_5b3a8d22060b305eb58c45137ea3865a_31bf3856ad364e35_6.3.9600.17707_none_05b51ffa7b4feb2e.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_5d7026e1be976b062df4dea90d5258f2_31bf3856ad364e35_6.3.9600.17707_none_cba10fd3bdacaeb1.manifest
File version	Not applicable
File size	707
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_649445ea4729bd7d3b2b91021a171068_31bf3856ad364e35_6.3.9600.17707_none_c250d57c7ab786c8.manifest
File version	Not applicable
File size	711
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Amd64_68a62516dd8faa319758dc9086eae402_31bf3856ad364e35_6.3.9600.17707_none_35c2873b5476436e.manifest
File version	Not applicable
File size	1,041
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
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Date (UTC)	18-Feb-2015
Time (UTC)	00:25
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Date (UTC)	18-Feb-2015
Time (UTC)	00:27
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Date (UTC)	18-Feb-2015
Time (UTC)	08:12

Additional files for Windows RT 8.1

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Time (UTC)	08:00
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Date (UTC)	18-Feb-2015
Time (UTC)	08:00
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Time (UTC)	08:00
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Time (UTC)	08:00
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Date (UTC)	18-Feb-2015
Time (UTC)	08:00
File name	Arm_microsoft-windows-dpapisrv-dll_31bf3856ad364e35_6.3.9600.17707_none_a8aff187d735a80a.manifest
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Date (UTC)	18-Feb-2015
Time (UTC)	00:15
File name	Arm_microsoft-windows-lsa_31bf3856ad364e35_6.3.9600.17707_none_3b4632af781e66f4.manifest
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File size	94,813
Date (UTC)	18-Feb-2015
Time (UTC)	08:01
File name	Arm_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.3.9600.17707_none_5c3e223b93c0a37a.manifest
File version	Not applicable
File size	552,245
Date (UTC)	18-Feb-2015
Time (UTC)	08:01

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Workaround

To work around this issue, revert to the user's old password.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Applies to:

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Keywords: kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, atdownload, kb

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Article Info

Article ID	:	3038562
Revision	:	2
Created on	:	4/9/2020
Published on	:	4/9/2020
Exists online	:	False
Views	:	264

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Cannot access DPAPI data after an administrator resets your password on a Windows Server 2012 R2-based domain controller

Symptoms

Cause

Resolution

How to obtain the update

Method 1: Windows Update

Method 2: Microsoft Download Center

Update detail information

Prerequisites

Registry information

Restart requirement

Replacement information

Windows 8.1 and Windows Server 2012 R2 file information and notes

For all supported x86-based versions of Windows 8.1

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

For all supported Windows RT 8.1

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1

Workaround

Status

References

Applies to: