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Background download of files cannot be resumed in Windows 8.1 or Windows RT 8.1

View products that this article applies to.

This article describes an issue that occurs when an app synchronizes or downloads files in the background in Windows 8.1 or Windows RT 8.1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

This issue occurs when the network connectivity is poor. When this issue occurs, the app cannot resume the downloading or download any other files. The only option for the app to work again is to reinstall the app.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1 and Windows RT 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Windows.networking.backgroundtransfer.dll6.3.9600.17672442,88003-Feb-201500:10x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Windows.networking.backgroundtransfer.dll6.3.9600.17672608,76803-Feb-201500:10x64
Windows.networking.backgroundtransfer.dll6.3.9600.17672442,88003-Feb-201500:10x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Windows.networking.backgroundtransfer.dll6.3.9600.17672398,33603-Feb-201500:15Not applicable

Additional file information

Additional file information for Windows 8.1
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_f8fe89e2df80656d0a1d71b2c621ca59_31bf3856ad364e35_6.3.9600.17673_none_14018c88c636f72d.manifest
File versionNot applicable
File size717
Date (UTC)05-Feb-2015
Time (UTC)20:30
PlatformNot applicable
File nameX86_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a08ea8cef989ee36.manifest
File versionNot applicable
File size1,840
Date (UTC)04-Feb-2015
Time (UTC)03:49
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_bed629b4440847d49019a7e4d4471ff8_31bf3856ad364e35_6.3.9600.17673_none_af7eb5f8ca71db8e.manifest
File versionNot applicable
File size721
Date (UTC)05-Feb-2015
Time (UTC)20:31
PlatformNot applicable
File nameAmd64_f8fe89e2df80656d0a1d71b2c621ca59_31bf3856ad364e35_6.3.9600.17673_none_7020280c7e946863.manifest
File versionNot applicable
File size719
Date (UTC)05-Feb-2015
Time (UTC)20:31
PlatformNot applicable
File nameAmd64_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_fcad4452b1e75f6c.manifest
File versionNot applicable
File size1,842
Date (UTC)04-Feb-2015
Time (UTC)17:36
PlatformNot applicable
File nameX86_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a08ea8cef989ee36.manifest
File versionNot applicable
File size1,840
Date (UTC)04-Feb-2015
Time (UTC)03:49
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_75bdec4611d409f15b4e36dbbc13daab_31bf3856ad364e35_6.3.9600.17673_none_85e749f7ecbf7597.manifest
File versionNot applicable
File size717
Date (UTC)05-Feb-2015
Time (UTC)20:30
PlatformNot applicable
File nameArm_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a0911b26f9870cfc.manifest
File versionNot applicable
File size1,840
Date (UTC)04-Feb-2015
Time (UTC)17:58
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 3038022
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2015
Exists online : False
Views : 180