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[SDP 3][762C9025-0F1E-4E15-8BD4-03B81115A91E] System Center 2012 R2 Operations Manager (SC 2012 R2 OpsMgr) Troubleshooter

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Summary

Collects data used to troubleshoot System Center Operations Manager issues

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More Information


Information Collected


Check for Management Servers in Maintenance Mode
DescriptionFile name
Maintenance mode log.
{ComputerName}_MaintenanceMode.log

ETL Logs
DescriptionFile name
OpsMgr ETL Logs.
{ComputerName}_ETLLogs.zip

General Information
DescriptionFile name
Basic System Information including machine name, service pack, computer model and processor name and speed
 resultreport.xml

List of Installed Updates and Hotfixes installed
{ComputerName}_Hotfixes.*

HotfixRollups
DescriptionFile name
Hotfix Rollup Output
{ComputerName}_HotfixRollups.TXT

Management Group Topology Information
DescriptionFile name
Management Group Topology Information.
{ComputerName}_MGTopology.log

Networking Basic Information
DescriptionFile name
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config
{ComputerName}_SMB-Info.txt
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat and netsh commands
{ComputerName}_TcpIp-Info.txt

Operations Manager Information
DescriptionFile name
Operations Manager Roles Installation Status.
{ComputerName}_OpsMgrStatus.txt
Variables and Functions.
{ComputerName}_Variables.txt

OpsMgr DB Tables
DescriptionFile name
Current Database Server's CSV Output.
{ComputerName}_OpsMgrTables.zip

Server manager and server roles information
DescriptionFile name
List of roles and features installed on Server Media (Windows Server 2008 R2 and newer)
 resultreport.xml


Setup Logs
DescriptionFile name
OpsMgr Setup logs.
{ComputerName}_SetupLogs.zip

System Information
DescriptionFile name
Application Event Log for the last 14 days in EVTX and TXT format.
{ComputerName}_Application.[txt|csv]
cmd.exe /c SystemInfo.exe output.
{ComputerName}_SysInfo.txt
Installed Updates and Hotfixes
{ComputerName}_Hotfixes.*
Operations Manager Event Log for the last 14 days in EVTX and TXT format.
{ComputerName}_OperationsManager.[txt|csv]
Services Status
{ComputerName}_Services.txt
System Event Log for the last 14 days in EVTX and TXT format.
{ComputerName}_System.[txt|csv]
TaskList.exe /v /FO TABLE output.
{ComputerName}_TaskList.txt
User and system environment variables.
{ComputerName}_EnvironmentVariables.txt


In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Data Warehouse Synchronization Server role missing
  • MS in Maintenance Mode
  • Event Logs Messages

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:


2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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Keywords: kb

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Article Info
Article ID : 3037929
Revision : 1
Created on : 1/7/2017
Published on : 3/18/2015
Exists online : False
Views : 309