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Printing preferences window appears behind a RemoteApp window in Windows

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This article describes an issue that occurs when you select a printing preferences option of a redirected printer in RemoteApp in Windows 7 Service Pack 1 (SP1) with Remote Desktop Connection (RDC) 8.1, Windows Server 2008 R2 SP1 with RDC 8.1, Windows 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you use a redirected printer to print in a RemoteApp window, and you select the local printing preferences option. In this situation, the printing preferences window appears behind the RemoteApp window. 

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, you must be running Service Pack 1 for Windows 7 or Windows Server 2008 R2 that has update for RDC 8.1 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.176716,214,14430-Jan-201523:37x86
Mstscax.mofNot applicable2,05518-Jun-201312:26Not applicable
Rdvidcrl.dll6.3.9600.17415856,06429-Oct-201401:21x86
Tsgqec.dll6.3.9600.1741552,73629-Oct-201401:43x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.176717,032,83230-Jan-201523:56x64
Mstscax.mofNot applicable2,05518-Jun-201314:55Not applicable
Rdvidcrl.dll6.3.9600.174151,101,82429-Oct-201401:53x64
Tsgqec.dll6.3.9600.1741566,04829-Oct-201402:24x64
Mstscax.dll6.3.9600.176716,214,14430-Jan-201523:37x86
Mstscax.mofNot applicable2,05518-Jun-201312:26Not applicable
Rdvidcrl.dll6.3.9600.17415856,06429-Oct-201401:21x86
Tsgqec.dll6.3.9600.1741552,73629-Oct-201401:43x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.176715,067,77630-Jan-201523:33Not applicable
Mstscax.mofNot applicable2,05518-Jun-201314:55Not applicable
Rdvidcrl.dll6.3.9600.17396943,61608-Oct-201405:44Not applicable
Tsgqec.dll6.3.9600.1704150,17606-Mar-201406:37Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.176716,131,20004-Feb-201503:23x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415856,06404-Feb-201503:24x86
Tsgqec.dll6.3.9600.1641553,24804-Feb-201503:24x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.176717,076,86404-Feb-201503:46x64
Mstscax.mofNot applicable2,05526-Nov-201322:49Not applicable
Rdvidcrl.dll6.3.9600.164151,057,79204-Feb-201503:46x64
Tsgqec.dll6.3.9600.1641562,97604-Feb-201503:46x64
Mstscax.dll6.3.9600.176716,131,20004-Feb-201503:23x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415856,06404-Feb-201503:24x86
Tsgqec.dll6.3.9600.1641553,24804-Feb-201503:24x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_1d3492086cc2ce37c2c42f1d6dcb9e71_31bf3856ad364e35_6.3.9600.17672_none_a001c73801545257.manifest
File versionNot applicable
File size722
Date (UTC)03-Feb-2015
Time (UTC)19:51
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c4968a85e13b8e32.manifest
File versionNot applicable
File size150,088
Date (UTC)03-Feb-2015
Time (UTC)19:54
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_1d3492086cc2ce37c2c42f1d6dcb9e71_31bf3856ad364e35_6.3.9600.17672_none_fc2062bbb9b1c38d.manifest
File versionNot applicable
File size724
Date (UTC)03-Feb-2015
Time (UTC)19:51
PlatformNot applicable
File nameAmd64_8e6b0b5fb3942e405fc91d446c782858_31bf3856ad364e35_6.3.9600.17672_none_825473ffd89691f2.manifest
File versionNot applicable
File size726
Date (UTC)03-Feb-2015
Time (UTC)19:51
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_20b526099998ff68.manifest
File versionNot applicable
File size150,094
Date (UTC)03-Feb-2015
Time (UTC)19:57
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c4968a85e13b8e32.manifest
File versionNot applicable
File size150,088
Date (UTC)03-Feb-2015
Time (UTC)19:57
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_ec10f01a9442096e85a7973ab2347049_31bf3856ad364e35_6.3.9600.17672_none_168dbd0481e51c60.manifest
File versionNot applicable
File size722
Date (UTC)03-Feb-2015
Time (UTC)19:51
PlatformNot applicable
File nameArm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c498fcdde138acf8.manifest
File versionNot applicable
File size150,088
Date (UTC)03-Feb-2015
Time (UTC)19:51
PlatformNot applicable
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_731f435dc9efe9fae4a4bb6103d619c0_31bf3856ad364e35_7.2.7601.22949_none_0dc80c34c7d9916a.manifest
File versionNot applicable
File size722
Date (UTC)04-Feb-2015
Time (UTC)23:13
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_ec02d89566cdd4de.manifest
File versionNot applicable
File size158,248
Date (UTC)04-Feb-2015
Time (UTC)03:54
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_0920200fb0d01669104dfc351c0780b1_31bf3856ad364e35_7.2.7601.22949_none_542c1fadbdec7f3b.manifest
File versionNot applicable
File size1,092
Date (UTC)04-Feb-2015
Time (UTC)23:13
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_482174191f2b4614.manifest
File versionNot applicable
File size158,254
Date (UTC)04-Feb-2015
Time (UTC)04:13
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_ec02d89566cdd4de.manifest
File versionNot applicable
File size158,248
Date (UTC)04-Feb-2015
Time (UTC)03:54
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 3036965
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2015
Exists online : False
Views : 211