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Scanning application crashes upon close after you perform a scan in Windows

View products that this article applies to.

This article describes an issue that occurs when you try to close a scanning application in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has prerequisites.

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Cause

This issue occurs because, when the scanning application performs a scan, the callbacks that were registered are not released until the scanning application itself closes.

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Hotfix information

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Sti.dll6.3.9600.17673235,52003-Feb-201523:25x86
Wiarpc.dll6.3.9600.1741552,73629-Oct-201401:52x86
Wiaservc.dll6.3.9600.17415534,52829-Oct-201401:25x86
Wiatrace.dll6.3.9600.1741514,33629-Oct-201402:00x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Sti.dll6.3.9600.17673322,04804-Feb-201503:23x64
Wiarpc.dll6.3.9600.1741567,58429-Oct-201402:34x64
Wiaservc.dll6.3.9600.17415670,72029-Oct-201401:59x64
Wiatrace.dll6.3.9600.1741517,92029-Oct-201402:45x64
Sti.dll6.3.9600.17673235,52003-Feb-201523:25x86
Wiatrace.dll6.3.9600.1741514,33629-Oct-201402:00x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Sti.dll6.3.9600.17673205,31204-Feb-201503:24Not applicable
Wiarpc.dll6.3.9600.1638451,20022-Aug-201303:04Not applicable
Wiaservc.dll6.3.9600.17670462,84830-Jan-201501:17Not applicable
Wiatrace.dll6.3.9600.1767013,82430-Jan-201501:43Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.23xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Shsvcs.dll6.1.7601.23005328,70420-Mar-201503:40x86
Sti.dll6.1.7601.23005202,75220-Mar-201503:40x86
Wiarpc.dll6.1.7601.2300554,78420-Mar-201503:40x86
Wiaservc.dll6.1.7601.23005465,92020-Mar-201503:40x86
Wiatrace.dll6.1.7601.2300512,80020-Mar-201503:40x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Shsvcs.dll6.1.7601.23005371,71220-Mar-201503:42x64
Sti.dll6.1.7601.23005295,42420-Mar-201503:42x64
Wiarpc.dll6.1.7601.2300566,56020-Mar-201503:43x64
Wiaservc.dll6.1.7601.23005582,65620-Mar-201503:43x64
Wiatrace.dll6.1.7601.2300514,84820-Mar-201503:43x64
Shsvcs.dll6.1.7601.23005328,70420-Mar-201503:40x86
Sti.dll6.1.7601.23005202,75220-Mar-201503:40x86
Wiatrace.dll6.1.7601.2300512,80020-Mar-201503:40x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_e15f7a994fa0b86d6f76a74f3e359c0e_31bf3856ad364e35_6.3.9600.17673_none_cc22ab3cde330c9b.manifest
File versionNot applicable
File size724
Date (UTC)05-Feb-2015
Time (UTC)20:22
PlatformNot applicable
File nameX86_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.3.9600.17673_none_c73dbe24cee5cd13.manifest
File versionNot applicable
File size42,579
Date (UTC)05-Feb-2015
Time (UTC)20:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_7e5d997ffd9007fd7e7ecbe78d9ec3d4_31bf3856ad364e35_6.3.9600.17673_none_95a11891ea980aa4.manifest
File versionNot applicable
File size728
Date (UTC)05-Feb-2015
Time (UTC)20:22
PlatformNot applicable
File nameAmd64_89fd8046382fdec35079432b825e7f08_31bf3856ad364e35_6.3.9600.17673_none_6c6ad41f049f4eef.manifest
File versionNot applicable
File size728
Date (UTC)05-Feb-2015
Time (UTC)20:22
PlatformNot applicable
File nameAmd64_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.3.9600.17673_none_235c59a887433e49.manifest
File versionNot applicable
File size42,583
Date (UTC)05-Feb-2015
Time (UTC)20:29
PlatformNot applicable
File nameWow64_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.3.9600.17673_none_2db103fabba40044.manifest
File versionNot applicable
File size38,449
Date (UTC)05-Feb-2015
Time (UTC)20:29
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_5e50fe3f79a443d90d87336370eace4b_31bf3856ad364e35_6.3.9600.17673_none_da277a98e4bb7af0.manifest
File versionNot applicable
File size724
Date (UTC)05-Feb-2015
Time (UTC)20:22
PlatformNot applicable
File nameArm_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.3.9600.17673_none_c740307ccee2ebd9.manifest
File versionNot applicable
File size42,579
Date (UTC)05-Feb-2015
Time (UTC)20:23
PlatformNot applicable
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_01b3b63344521f54104fa1981a8628ef_31bf3856ad364e35_6.1.7601.23005_none_0f469d012dde7d96.manifest
File versionNot applicable
File size732
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_14241e7fb13dd5d0023adf21cb68734d_31bf3856ad364e35_6.1.7601.23005_none_0a1d74fc3cc0903d.manifest
File versionNot applicable
File size724
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_1b83628f055a7ea686fdb023c170f54d_31bf3856ad364e35_6.1.7601.23005_none_ad43085b57d961a9.manifest
File versionNot applicable
File size732
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_228f39320eb734998cac4c68be4735f4_31bf3856ad364e35_6.1.7601.23005_none_e7be6e67f0b8e5ea.manifest
File versionNot applicable
File size732
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_4c68e0255f68c85f2f042cebdad2ca48_31bf3856ad364e35_6.1.7601.23005_none_2240c566d615353b.manifest
File versionNot applicable
File size732
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_4f4b5a6273c0462c9514973545e631af_31bf3856ad364e35_6.1.7601.23005_none_948b8564ca812882.manifest
File versionNot applicable
File size732
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Time (UTC)23:57
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File nameX86_56cb26bf29978dcd52bfc75019b5bbbb_31bf3856ad364e35_6.1.7601.23005_none_4470c1acefdf7651.manifest
File versionNot applicable
File size732
Date (UTC)20-Mar-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_6075ba9c4b1b3d45bf5000a19d21eda0_31bf3856ad364e35_6.1.7601.23005_none_6a4a3081befa99bf.manifest
File versionNot applicable
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File nameX86_667885a6a9e9cf6bd44b45ef70ad1abc_31bf3856ad364e35_6.1.7601.23005_none_989b9c0764e62ae3.manifest
File versionNot applicable
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File nameX86_6d320257c501392061915ed3ae5650fc_31bf3856ad364e35_6.1.7601.23005_none_10a1bf6a14f07d8d.manifest
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File size732
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File nameX86_6d4c90c436ab99d74ed9fb75b09a2a05_31bf3856ad364e35_6.1.7601.23005_none_de301946cf1b2462.manifest
File versionNot applicable
File size732
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File nameX86_762a36c696b680ae8577f96ebab4ddc4_31bf3856ad364e35_6.1.7601.23005_none_1ceb4d551d22b8ee.manifest
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File nameX86_7adb2c12f9fe88b2c4dc37abe7bcefbc_31bf3856ad364e35_6.1.7601.23005_none_ca33161073cb36c2.manifest
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File nameX86_83ffb9caba7ca96e4445bd7bb7631267_31bf3856ad364e35_6.1.7601.23005_none_d48af6738dde1128.manifest
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File nameX86_a7797eb4abaf8ac280763a6d1cce7361_31bf3856ad364e35_6.1.7601.23005_none_4a92f2fc3a7b0ea8.manifest
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File size732
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File size5,630
Date (UTC)20-Mar-2015
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File size45,436
Date (UTC)20-Mar-2015
Time (UTC)04:15
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
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File size1,112
Date (UTC)20-Mar-2015
Time (UTC)23:57
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Date (UTC)20-Mar-2015
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 3036155
Revision : 1
Created on : 1/7/2017
Published on : 4/10/2015
Exists online : False
Views : 192