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Rtcsrv.exe crashes when invalid address book normalization rules are defined in Lync Server 2013

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Symptoms

Consider the following scenario:
  • In Microsoft Lync Server 2013, you define some address book normalization rules in the Company_Phone_Number_Normalization_Rules.txt file.
  • You run the following Lync cmdlet:

    Set-CsAddressBookConfiguration -UseNormalizationRules=$true -IgnoreGenericRules=$true
In this scenario, the Rtcsrv.exe process crashes.

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Cause

This issue occurs because the Lync 2013 Front-End service cannot handle invalid normalization rules.

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Resolution

To resolve this issue, install the February 2015 Cumulative Update for Lync Server 2013 (Front End Server and Edge Server).

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Keywords: kb

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Article Info
Article ID : 3034778
Revision : 1
Created on : 1/7/2017
Published on : 2/20/2015
Exists online : False
Views : 144