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"Access denied" error when you use a Windows Store app to configure printer property settings in Windows

View products that this article applies to.

This article describes an issue that occurs when you use a Windows Store app in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.

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Symptoms

This issue occurs when you use the Windows Store device apps (WSDA) to write values for the queue property bag for printers.

Notes
  • The queue property bags are used to store print configurations and printer properties (such as installable options).
  • WSDA for printers only works with printers that support the v4 printer driver model.


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Cause

The issue occurs because a call that sets printer settings does not have admin access to the printer. Therefore, the Windows Store app cannot write values to the queue property bags.

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How to obtain this update

Method 1: Windows Update

This update is provided as an Optional update from Windows Update.
How to obtain the update from Windows Update

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Additional file information

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Keywords: kbfix, atdownload, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 3034348
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 418