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"Access denied" error when you use a Windows Store app to configure printer property settings in Windows

View products that this article applies to.

This article describes an issue that occurs when you use a Windows Store app in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.

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Symptoms

This issue occurs when you use the Windows Store device apps (WSDA) to write values for the queue property bag for printers.

Notes
  • The queue property bags are used to store print configurations and printer properties (such as installable options).
  • WSDA for printers only works with printers that support the v4 printer driver model.


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Cause

The issue occurs because a call that sets printer settings does not have admin access to the printer. Therefore, the Windows Store app cannot write values to the queue property bags.

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How to obtain this update

Method 1: Windows Update

This update is provided as an Optional update from Windows Update.
How to obtain the update from Windows Update
To obtain this update from Windows Update, follow these steps:
  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. In the search box, type Windows Update, and then tap or click Windows Update.
  3. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  4. If you see a message telling you that optional updates are available, or telling you to review optional updates, click the message to view the optional updates.
  5. In the list, select the check box for update 3034348 under Optional, and then tap or click Install.
See the frequently asked questions for Windows Update in Windows 8.1.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Compstui.dll6.3.9600.16384279,04022-Aug-201303:04Not applicableNoneNot applicable
Dafprintprovider.dll6.3.9600.17669188,41629-Jan-201500:41Not applicableNoneNot applicable
Findnetprinters.dll6.3.9600.1638451,20022-Aug-201302:40Not applicableNoneNot applicable
Printui.exe6.3.9600.1638461,95222-Aug-201303:09Not applicableNoneNot applicable
Puiapi.dll6.3.9600.17238160,25624-Jul-201407:38Not applicableNoneNot applicable
Puiobj.dll6.3.9600.18049296,44807-Sep-201515:41Not applicableNoneNot applicable
Localspl.dll6.3.9600.18049690,68807-Sep-201515:12Not applicableSPLARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.3.9600.1733531,74405-Sep-201400:05Not applicableSPLARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll6.3.9600.18049517,63207-Sep-201515:11Not applicableNoneNot applicable
Prnntfy.dll6.3.9600.17238189,44024-Jul-201408:27Not applicableNoneNot applicable
Windows.systemtoast.print.notification.lnkNot applicable1,51521-Aug-201323:33Not applicableNoneNot applicable
Printconfig.dll0.3.9600.180492,347,52008-Sep-201519:00Not applicableNoneNot applicable
Unishare-pipelineconfig.xmlNot applicable5313-Aug-201513:34Not applicableNoneNot applicable
Unishare.gpdNot applicable3,36013-Aug-201513:34Not applicableNoneNot applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Pmcsnap.dll6.3.9600.18049730,62407-Sep-201515:53x86NoneNot applicable
Ppcsnap.dll6.3.9600.18049238,59207-Sep-201515:51x86NoneNot applicable
Print management.lnkNot applicable1,11821-Aug-201323:39Not applicableNoneNot applicable
Printmanagement.mscNot applicable146,38918-Jun-201312:40Not applicableNoneNot applicable
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86NoneNot applicable
Dafprintprovider.dll6.3.9600.17415203,77629-Oct-201400:35x86NoneNot applicable
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86NoneNot applicable
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86NoneNot applicable
Puiapi.dll6.3.9600.17415167,42429-Oct-201400:44x86NoneNot applicable
Puiobj.dll6.3.9600.18049367,10407-Sep-201515:54x86NoneNot applicable
Localspl.dll6.3.9600.18049873,98407-Sep-201515:22x86SPLX86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.3.9600.1741534,30429-Oct-201401:02x86SPLX86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll6.3.9600.17669602,62429-Jan-201500:56x86NoneNot applicable
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86NoneNot applicable
Windows.systemtoast.print.notification.lnkNot applicable1,51521-Aug-201323:39Not applicableNoneNot applicable
Printconfig.dll0.3.9600.180492,473,47208-Sep-201518:53x86NoneNot applicable
Unishare-pipelineconfig.xmlNot applicable5313-Aug-201513:44Not applicableNoneNot applicable
Unishare.gpdNot applicable3,36013-Aug-201513:44Not applicableNoneNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Pmcsnap.dll6.3.9600.18049825,85607-Sep-201516:21x64NoneNot applicable
Ppcsnap.dll6.3.9600.18049260,09607-Sep-201516:17x64NoneNot applicable
Print management.lnkNot applicable1,11822-Aug-201306:44Not applicableNoneNot applicable
Printmanagement.mscNot applicable146,38918-Jun-201315:10Not applicableNoneNot applicable
Compstui.dll6.3.9600.17780309,76020-Mar-201503:49x64NoneNot applicable
Dafprintprovider.dll6.3.9600.17415269,31229-Oct-201400:41x64NoneNot applicable
Findnetprinters.dll6.3.9600.1741566,04829-Oct-201402:04x64NoneNot applicable
Printui.exe6.3.9600.1741562,97629-Oct-201402:43x64NoneNot applicable
Puiapi.dll6.3.9600.17415192,51229-Oct-201400:55x64NoneNot applicable
Puiobj.dll6.3.9600.18049477,18407-Sep-201516:22x64NoneNot applicable
Localspl.dll6.3.9600.180491,091,58407-Sep-201515:30x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll6.3.9600.1741545,56829-Oct-201401:24x64SPLAMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll6.3.9600.17669864,25629-Jan-201501:04x64NoneNot applicable
Prnntfy.dll6.3.9600.17415221,18429-Oct-201401:45x64NoneNot applicable
Windows.systemtoast.print.notification.lnkNot applicable1,51522-Aug-201306:44Not applicableNoneNot applicable
Printconfig.dll0.3.9600.180492,988,54408-Sep-201518:55x64NoneNot applicable
Unishare-pipelineconfig.xmlNot applicable5313-Aug-201513:38Not applicableNoneNot applicable
Unishare.gpdNot applicable3,36013-Aug-201513:38Not applicableNoneNot applicable
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86NoneNot applicable
Dafprintprovider.dll6.3.9600.17415203,77629-Oct-201400:35x86NoneNot applicable
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86NoneNot applicable
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86NoneNot applicable
Puiapi.dll6.3.9600.17415167,42429-Oct-201400:44x86NoneNot applicable
Puiobj.dll6.3.9600.18049367,10407-Sep-201515:54x86NoneNot applicable
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86NoneNot applicable
Printconfig.dll0.3.9600.180492,473,47208-Sep-201518:53x86NoneNot applicable
Unishare-pipelineconfig.xmlNot applicable5313-Aug-201513:44Not applicableNoneNot applicable
Unishare.gpdNot applicable3,36013-Aug-201513:44Not applicableNoneNot applicable
Additional file information
Windows RT 8.1
File propertyValue
File nameArm_6de97951acd0e96c2ae2b907166ca26b_31bf3856ad364e35_6.3.9600.18050_none_b59ad507c8bf9ac9.manifest
File versionNot applicable
File size1,818
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameArm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b12b1d9116e818e.manifest
File versionNot applicable
File size23,372
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameArm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d9d034ae304f7d.manifest
File versionNot applicable
File size5,177
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameArm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce31acf28c6c3a94.manifest
File versionNot applicable
File size10,341
Date (UTC)08-Sep-2015
Time (UTC)19:09
PlatformNot applicable
File nameArm_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109fc4550da85bef.manifest
File versionNot applicable
File size6,613
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameArm_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78dead7ef623c3e.manifest
File versionNot applicable
File size4,133
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,810
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,019
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameX86_05dd7a83d150317404eb3d5ec9fd85b4_31bf3856ad364e35_6.3.9600.18050_none_f674f94018bcb0a5.manifest
File versionNot applicable
File size1,818
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameX86_0cc9c69a769e42d94ec6132d7a924613_31bf3856ad364e35_6.3.9600.18050_none_f10c5a9023204b52.manifest
File versionNot applicable
File size728
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameX86_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_a02441cd9c36bd64.manifest
File versionNot applicable
File size24,600
Date (UTC)08-Sep-2015
Time (UTC)19:09
PlatformNot applicable
File nameX86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b103f81117162c8.manifest
File versionNot applicable
File size23,372
Date (UTC)09-Sep-2015
Time (UTC)00:49
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d75ddcae3330b7.manifest
File versionNot applicable
File size5,180
Date (UTC)09-Sep-2015
Time (UTC)00:49
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce2f3a9a8c6f1bce.manifest
File versionNot applicable
File size10,344
Date (UTC)09-Sep-2015
Time (UTC)00:49
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109d51fd0dab3d29.manifest
File versionNot applicable
File size6,613
Date (UTC)09-Sep-2015
Time (UTC)00:49
PlatformNot applicable
File nameX86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest
File versionNot applicable
File size4,139
Date (UTC)09-Sep-2015
Time (UTC)00:49
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_3f8ea082942dc0fd182a5a18caa0e721_31bf3856ad364e35_6.3.9600.18050_none_dd0fbcb35545cd75.manifest
File versionNot applicable
File size1,453
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_6051452d342cfa4860a2f139ba235b6d_31bf3856ad364e35_6.3.9600.18050_none_22b33dfbc1b6c990.manifest
File versionNot applicable
File size1,089
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_7f983922b01b44d96e4c717a8d7a3628_31bf3856ad364e35_6.3.9600.18050_none_405444987167c7e4.manifest
File versionNot applicable
File size733
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_b6a78d78a7eca5d4e2e9134e4ace9308_31bf3856ad364e35_6.3.9600.18050_none_ccbf06481da60645.manifest
File versionNot applicable
File size732
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_e0da072c2fdcd021d4f9f5d6ab25cf1c_31bf3856ad364e35_6.3.9600.18050_none_3b401c08662515a4.manifest
File versionNot applicable
File size733
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_fc42dd5154942e9a.manifest
File versionNot applicable
File size24,608
Date (UTC)08-Sep-2015
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_c72edb04c9ced3fe.manifest
File versionNot applicable
File size23,376
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_20f5f9606690a1ed.manifest
File versionNot applicable
File size5,181
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_2a4dd61e44cc8d04.manifest
File versionNot applicable
File size10,348
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_6cbbed80c608ae5f.manifest
File versionNot applicable
File size6,621
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_43aa1403a7c28eae.manifest
File versionNot applicable
File size4,149
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,565
Date (UTC)09-Sep-2015
Time (UTC)00:45
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_d1838556fe2f95f9.manifest
File versionNot applicable
File size22,630
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_34a28070792d4eff.manifest
File versionNot applicable
File size9,132
Date (UTC)08-Sep-2015
Time (UTC)19:07
PlatformNot applicable
File nameWow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_771097d2fa69705a.manifest
File versionNot applicable
File size3,837
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable
File nameX86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest
File versionNot applicable
File size4,139
Date (UTC)09-Sep-2015
Time (UTC)00:52
PlatformNot applicable

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Keywords: kbfix, atdownload, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 3034348
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 310