February 2015 Cumulative Update 5.0.8308.871 for Lync Server 2013 Response Group Service

View products that this article applies to.

Issues that the cumulative update resolves

The cumulative update resolves the following issue in Microsoft Lync Server 2010 Response Group Service:

Lync Server 2013-based RGS agent receives a toast for a second waiting call after agent accepts the first waiting call

How to install the update

To install the cumulative update for Lync Server 2013 Response Group Service, use one of the following methods.

Method 1: Server Update Installer

The Cumulative Server Update Installer applies all updates for the appropriate server role in one operation. To use the Cumulative Server Update Installer, follow these steps.

Note If User Account Control (UAC) is turned on, you must start the Cumulative Server Update Installer by using elevated permissions to make sure that all updates are installed correctly.

Download the Cumulative Server Update Installer.
Run Cumulative Server Update Installer by using the UI or a command prompt.

Note When you click Install Updates, the UI indicates which updates are installed.

To run the Installer, run the following command:
```
LyncServerUpdateInstaller.exe 
```
Notes The following text describes parameters that you can use together with the LyncServerUpdateInstaller.exe command:
- The /silentmode option applies all applicable updates in the background.
- The /silentmode /forcereboot options together apply all applicable updates in the background. Additionally, they automatically restart the server at the end of the installation process if it is necessary.
- The /extractall option extracts the updates from the installer, and then it saves the updates in a subfolder that is named "Extracted" in the folder from which you ran the command.

After you run the Lync Server Cumulative Update Installer, you must update all the applicable back-end servers. Check out how to update the back-end servers.

Method 2: Microsoft Update

The update is also available from the Microsoft Update website.

Note After you install this update by using Microsoft Update, you must update the databases on the back-end servers. Check out how to update the databases on the back-end servers.

Prerequisites

There are no prerequisites for installing this cumulative update.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

Update replacement information

This cumulative update does not replace a previously released cumulative update..

Restart requirement

You may have to restart the computer after you apply this cumulative update.

Update package installation information

To install this cumulative update package, install the rgs.msp package on computers that are running one of the following server roles:

Lync Server 2013 - Standard Edition Server
Lync Server 2013 - Enterprise Edition - Front End Server

Removal information

To remove this cumulative update package, use the Add or Remove Programs item in Control Panel.

Sometimes, when you try to uninstall this cumulative update, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.

File information

The global version of this cumulative update uses a Microsoft Windows Installer package to install the cumulative update. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

After the cumulative update is installed, the global version of this cumulative update has the file attributes, or a later version of the file attributes, that are listed in the following table: