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"0x0000007E" Stop error on a multiple sockets server that is running Windows Server 2012 R2

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This article describes a Stop error that occurs in Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

The Stop error message resembles the following:

STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Notes
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

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Resolution

To resolve this issue, we have released a hotfix for Windows Server 2012 R2. Even though this issue has only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.176761,468,40808-Feb-201502:21x86
Ntoskrnl.exe6.3.9600.176765,769,02408-Feb-201502:23Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.176761,733,44008-Feb-201503:06x64
Ntoskrnl.exe6.3.9600.176767,472,96008-Feb-201503:08x64
Ntvdm64.dll6.3.9600.1747516,89629-Oct-201401:57x64
Wow64.dll6.3.9600.17475285,18429-Oct-201402:02x64
Wow64cpu.dll6.3.9600.1747513,31229-Oct-201402:02x64
Ntdll.dll6.3.9600.176761,498,36008-Feb-201502:21x86
Acwow64.dll6.3.9600.1747537,37629-Oct-201401:02x86
Instnm.exe6.3.9600.174758,70429-Oct-201401:13x86
Ntvdm64.dll6.3.9600.1747514,33629-Oct-201401:15x86
Setup16.exe3.1.0.191825,60029-Oct-201401:13x86
User.exe6.3.9600.174754,09629-Oct-201401:14x86
Wow32.dll6.3.9600.174755,63229-Oct-201401:15x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.3.9600.176761,348,09608-Feb-201501:18Not applicable
Ntoskrnl.exe6.3.9600.176765,241,68008-Feb-201501:19Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_2b0eb4e8a06aafcc9af85dc2c1b38804_31bf3856ad364e35_6.3.9600.17676_none_36c9fd3a3deb73e0.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameX86_45c5d9e18bb4aff75026a3a59aa4c175_31bf3856ad364e35_6.3.9600.17676_none_c1643019d5b0b29c.manifest
File versionNot applicable
File size693
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameX86_8845b071b4e645f2ef4e45da0bf212b4_31bf3856ad364e35_6.3.9600.17676_none_1a9d258303cb5c7e.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_ed83623317bd6927.manifest
File versionNot applicable
File size3,863
Date (UTC)08-Feb-2015
Time (UTC)02:34
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_00dce591cfb2cf79.manifest
File versionNot applicable
File size2,590
Date (UTC)08-Feb-2015
Time (UTC)02:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_18eac97cc1f4a27e3ca0466186d9d98b_31bf3856ad364e35_6.3.9600.17676_none_c0d638cc7d1b47f6.manifest
File versionNot applicable
File size1,040
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_6ea6eb69240079bf9afa1935d96a841f_31bf3856ad364e35_6.3.9600.17676_none_8709e5e8db998b72.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_abc52f7f62b2c99f8bdda6a41a87e99d_31bf3856ad364e35_6.3.9600.17676_none_c48a3039287e0dd7.manifest
File versionNot applicable
File size701
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_d2a46edaf08d039d986e29dd621737ec_31bf3856ad364e35_6.3.9600.17676_none_1953697a73ebb1be.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_de0bf2fede4caf6c8aa915c107462e3b_31bf3856ad364e35_6.3.9600.17676_none_df969ee8c5b4aace.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_f26a616d54fdbdcf8ff0372931046d01_31bf3856ad364e35_6.3.9600.17676_none_b3590564dd505a1c.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_49a1fdb6d01ada5d.manifest
File versionNot applicable
File size3,867
Date (UTC)08-Feb-2015
Time (UTC)03:11
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_5cfb8115881040af.manifest
File versionNot applicable
File size2,592
Date (UTC)08-Feb-2015
Time (UTC)03:11
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17676_none_58f0e77eab3c6010.manifest
File versionNot applicable
File size10,060
Date (UTC)08-Feb-2015
Time (UTC)14:52
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_53f6a809047b9c58.manifest
File versionNot applicable
File size3,627
Date (UTC)08-Feb-2015
Time (UTC)02:33
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17676_none_634591d0df9d220b.manifest
File versionNot applicable
File size12,152
Date (UTC)08-Feb-2015
Time (UTC)14:52
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_2eb7b863530e438e3e6b6b9ee44956ad_31bf3856ad364e35_6.3.9600.17676_none_86eed56e74e64510.manifest
File versionNot applicable
File size693
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameArm_622e584376585388f793045c8d720b4d_31bf3856ad364e35_6.3.9600.17676_none_c301464fcf42a02b.manifest
File versionNot applicable
File size697
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameArm_e9955a206d7d0e6e84dd05b47924c389_31bf3856ad364e35_6.3.9600.17676_none_2497d08900a2b1cd.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Feb-2015
Time (UTC)14:44
PlatformNot applicable
File nameArm_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_ed85d48b17ba87ed.manifest
File versionNot applicable
File size3,863
Date (UTC)08-Feb-2015
Time (UTC)01:26
PlatformNot applicable
File nameArm_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_00df57e9cfafee3f.manifest
File versionNot applicable
File size2,590
Date (UTC)08-Feb-2015
Time (UTC)01:26
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Cause 

This issue occurs because of an exception in the MiInitializeNonPagedPool allocation if the number of NUMA nodes in the system is not a power of two.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3032331
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2015
Exists online : False
Views : 195