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Web Proxy and Firewall Services Do Not Start

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This article was previously published under Q303019
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986� (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

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Symptoms

The Proxy service and Firewall service do not start, and the following event ID messages are logged in the Application Event log:
Event Type: Error
Event Source: Microsoft Web Proxy
Event Category: None
Event ID: 11000
Date: 6/28/2001
Time: 12:33:57 PM
User: N/A
Computer: UMITT2K
Description:
Microsoft Web Proxy failed to start.
The failure occurred during Reading protocol rules because the configuration property of the key
SOFTWARE\Microsoft\Fpc\Arrays\{37EABF10-3326-4280-B1AF-DB6DF68A49D0}\ArrayPolicy\Proxy-Protocol-Rules\{FF3DA41B-A332-4B67-8B26-D0ADD2453D8B}\ScheduleUsed could not be accessed. Use the source location 2.546.3.0.1200.50 to report the failure. The error code in the Data area of the event properties indicates the cause of the failure. For more information about this event, see ISA Server Help. The error description is: The system cannot find the file specified.

Data:
0000: 02 00 00 00
-and-
Event Type: Error
Event Source: Microsoft Web Proxy
Event Category: None
Event ID: 14127
Date: 6/28/2001
Time: 12:33:57 PM
User: N/A
Computer: UMITT2K
Description:
The Web Proxy service could not initialize (error code). The internal error code in the Data area of the event properties indicates the cause of the failure.

Data:
0000: 02 00 07 80 ...?
-and-
Event Type: Error
Event Source: Microsoft Firewall
Event Category: None
Event ID: 11000
Date: 6/28/2001
Time: 12:46:13 PM
User: N/A
Computer: UMITT2K
Description:
Microsoft Firewall failed to start. The failure occurred during Reading protocol rules because the configuration property of the key SOFTWARE\Microsoft\Fpc\Arrays\{37EABF10-3326-4280-B1AF-DB6DF68A49D0}\ArrayPolicy\Proxy-Protocol-Rules\{FF3DA41B-A332-4B67-8B26-D0ADD2453D8B}\ScheduleUsed could not be accessed. Use the source location 2.546.3.0.1200.50 to report the failure. The error code in the Data area of the event properties indicates the cause of the failure. For more information about this event, see ISA Server Help. The error description is: The system cannot find the file specified.

Data:
0000: 02 00 00 00
The following event ID messages are logged in the System Event log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 6/28/2001
Time: 12:48:23 PM
User: N/A
Computer: UMITT2K
Description:
The Microsoft Web Proxy service terminated with service-specific error 147942402.
-and-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 6/28/2001
Time: 12:48:44 PM
User: N/A
Computer: UMITT2K
Description:
The Microsoft Firewall service terminated with service-specific error 213007.

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Cause

This behavior may occur because the Site and Content rules and Protocol rules are set to use schedules in Policy rules. The Proxy and Firewall services check the msFPCAppliesAlways values in each Policy-Access-Rules and Proxy-Protocol-Rules entry under Array GUID and Array Policy, for example:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc\Arrays\{37EABF10-3326-4280-B1AF-DB6DF68A49D0}\ArrayPolicy\Proxy-Access-Rules\{10DC9E4A-CA38-40FC-98CC-083AE023515D}
If the msFPCAppliesAlways value is set to any value other than "FF FF FF FF", there must be a ScheduleUsed registry key under each GUID of the Policy-Access-Rules and Proxy-Protocol-Rules entries. If the key does not exist, you cannot start Proxy or Firewall Services.

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Resolution

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To determine the rule that is causing the problem, check the GUID of the rule in the event log, and then locate this GUID in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc\Arrays\{37EABF10-3326-4280-B1AF-DB6DF68A49D0}\ArrayPolicy
The rule name is listed in the msFPCName registry value.

To resolve this issue, use either of the following methods:

Method One

  1. Start the Internet Security and Acceleration (ISA) Server Management snap-in.
  2. Right-click either Site and Content Rules or Protocol Rules, and then click Properties.
  3. Click the Schedule Tab, change the Schedule box to any new value, and then click Apply.
  4. Select the value again, and change the value back to the original value, and then click Apply.
When you use this method, the ScheduleUsed registry key is created in the registry for the rule that you selected. After you complete this procedure, start the services. If services do not start, use the same procedure, but choose another rule.

Method Two

  1. Change all msFPCAppliesAlways registry values to "FF FF FF FF" for each Proxy-Access-Rules and Proxy-Protocol-Rules entry that is represented with a GUID under Policy-Access-Rules and Proxy-Protocol-Rules.
  2. Reconfigure the Schedule policy by using the ISA Server Management snap-in.

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Status

This behavior is by design.

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Keywords: KB303019, kbprb, kbenv

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Article Info
Article ID : 303019
Revision : 3
Created on : 1/15/2006
Published on : 1/15/2006
Exists online : False
Views : 292