A country-specific update is available to support customer order scenarios in fiscal printer integration for Enterprise POS for Russia in Microsoft Dynamics AX 2012 R3

The changes in the hotfix enable this update.
If a Russian fiscal printer is connected to and set up in Enterprise POS, fiscal receipts can be printed for the following operations:
1. Register a customer order deposit payment;
2. Register a customer order deposit refund payment;
3. Register a payment for a (partially) picked-up customer order;
4. Register a refund payment for a return order.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.