Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. XL: "General Protection Fault in Module Keyboard.drv at 0009:00000ae5" When Excel Shared in NetMeeting

XL: "General Protection Fault in Module Keyboard.drv at 0009:00000ae5" When Excel Shared in NetMeeting

View products that this article applies to.

This article was previously published under Q302668

↑ Back to the top

Symptoms

When you share a Microsoft Excel workbook in a Microsoft NetMeeting session, and the person on the host computer uses the arrow keys to navigate in the workbook, Excel may stop responding and display the following error message:
Excel Caused a General Protection Fault in module Keyboard.drv at 0009:00000ae5

↑ Back to the top

Resolution

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date          Time   Version      Size      File name
   --------------------------------------------------------
   02-OCT-2001   0:00   4.4.0.3399   389,392   Callcont.dll
   02-OCT-2001   0:00   4.4.0.3399     4,368   Cb32.exe
   02-OCT-2001   0:00   4.4.0.3399   666,384   Conf.exe
   02-OCT-2001   0:00   4.4.0.3399    30,992   Confmrsl.dll
   02-OCT-2001   0:00   4.4.0.3399     2,880   Dcap16.dll
   02-OCT-2001   0:00   4.4.0.3399    27,920   Dcap32.nt
   02-OCT-2001   0:00   4.4.0.3399    28,944   Dcap32.w95
   02-OCT-2001   0:00   4.4.0.3399    40,208   H323cc.dll
   02-OCT-2001   0:00   4.4.0.3399    62,224   Ils.dll
   02-OCT-2001   0:00   4.4.0.3399    33,040   Lhacm.acm
   02-OCT-2001   0:00   4.4.0.3399    31,760   Mnmdd.dll
   02-OCT-2001   0:00   4.4.0.3399    20,752   Mnmsrvc.exe
   02-OCT-2001   0:00   4.4.0.3399    51,984   Msasn1.dll
   02-OCT-2001   0:00   4.4.0.3399    51,984   Msconf.dll
   02-OCT-2001   0:00   4.4.0.3399   108,304   Msg723.acm
   02-OCT-2001   0:00   4.4.0.3399   167,184   Msh261.drv
   02-OCT-2001   0:00   4.4.0.3399   257,296   Msh263.drv
   02-OCT-2001   0:00   4.4.0.3399   247,056   Mst120.dll
   02-OCT-2001   0:00   4.4.0.3399    38,672   Mst123.dll
   02-OCT-2001   0:00   4.4.0.3399   200,976   Nac.dll
   02-OCT-2001   0:00   4.4.0.3399   209,680   Nmas.nt
   02-OCT-2001   0:00   4.4.0.3399   208,656   Nmas.w95
   02-OCT-2001   0:00   4.4.0.3399     8,464   Nmasnt.dll
   02-OCT-2001   0:00   4.4.0.3399    61,408   Nmaswin.dll
   02-OCT-2001   0:00   4.4.0.3399    64,784   Nmchat.dll
   02-OCT-2001   0:00   4.4.0.3399    60,176   Nmcom.dll
   02-OCT-2001   0:00   4.4.0.3399     3,856   Nmevtmsg.dll
   02-OCT-2001   0:00   4.4.0.3399   135,952   Nmft.dll
   02-OCT-2001   0:00   4.4.0.3399     4,816   Nmmigrat.dll
   02-OCT-2001   0:00   4.4.0.3399    11,536   Nmmkcert.dll
   02-OCT-2001   0:00   4.4.0.3399   150,800   Nmoldwb.dll
   02-OCT-2001   0:00   4.4.0.3399     9,488   Nmpgmgrp.exe
   02-OCT-2001   0:00   4.4.0.3399   176,400   Nmwb.dll
   02-OCT-2001   0:00   4.4.0.3399    45,328   Rrcm.dll
   02-OCT-2001   0:00   4.4.0.3399     4,368   Wb32.exe

Temporary Workaround

To temporarily work around this problem, use the mouse and scroll bars to navigate within workbooks that are shared in NetMeeting.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in Microsoft NetMeeting.

↑ Back to the top

Keywords: KB302668, kbqfe, kboffice97presr3fix, kbnofix, kberrmsg, kbbug, kbqfe, kbhotfixserver

↑ Back to the top

Article Info
Article ID : 302668
Revision : 6
Created on : 3/29/2007
Published on : 3/29/2007
Exists online : False
Views : 335