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The tile of an upgraded side-loaded application is not updated in Windows

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This article describes an issue that occurs after a side-loaded application is updated in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

After you upgrade a side-loaded application by installing a newer version, the application is updated and can work correctly. However, the tile of the side-loadedapplication shows a downward arrow with "Install" displayed on the tile on the Start screen and indicates that the application still has to be installed or updated.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.17669425,98429-Jan-201500:54x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.17669562,68829-Jan-201501:02x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Appreadiness.dll6.3.9600.17669432,64029-Jan-201500:45Not applicable

Additional file information

Additional file information for Windows RT 8.1, for Windows 8.1, and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_6e2484df626aa319a7da6f5073f5a998_31bf3856ad364e35_6.3.9600.17669_none_cf2d8d2c76b81bac.manifest
File versionNot applicable
File size719
Date (UTC)30-Jan-2015
Time (UTC)00:00
PlatformNot applicable
File nameX86_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.17669_none_e0e3df0168d54b39.manifest
File versionNot applicable
File size8,037
Date (UTC)29-Jan-2015
Time (UTC)03:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_c223d16431a92a77fd362875d149309f_31bf3856ad364e35_6.3.9600.17669_none_929aedc97d7af9a5.manifest
File versionNot applicable
File size723
Date (UTC)30-Jan-2015
Time (UTC)00:00
PlatformNot applicable
File nameAmd64_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.17669_none_3d027a852132bc6f.manifest
File versionNot applicable
File size8,039
Date (UTC)29-Jan-2015
Time (UTC)04:00
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_57047ebdb16045e50abbf9cd30096345_31bf3856ad364e35_6.3.9600.17669_none_53aaa020deb324fb.manifest
File versionNot applicable
File size719
Date (UTC)30-Jan-2015
Time (UTC)00:00
PlatformNot applicable
File nameArm_microsoft-windows-a..-service.deployment_31bf3856ad364e35_6.3.9600.17669_none_e0e6515968d269ff.manifest
File versionNot applicable
File size8,037
Date (UTC)29-Jan-2015
Time (UTC)02:27
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3024680
Revision : 1
Created on : 1/7/2017
Published on : 3/11/2015
Exists online : False
Views : 222