Incorrect dimensions are returned for a large custom page size when you use a PostScript driver and have update 2977285 installed on Windows 8.1

View products that this article applies to.

Symptoms

Consider the following scenario:

You have a device that is running Windows 8.1.
You have update 2984006 installed on the device.
You install a PostScript Printer Description (PPD) driver.
You try to print a form whose height is greater than 3.3 meters.

In this scenario, incorrect dimensions are returned for the large custom page size.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update on Windows 8.1, you must first have update 2919355 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.3.960 0.17 xxx Windows 8.1 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.17 xxx	Windows 8.1	RTM	GDR

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Pscript.hlp	Not applicable	26,038	15-Dec-2014	21:16	Not applicable
Unidrv.hlp	Not applicable	21,225	15-Dec-2014	21:16	Not applicable
Unidrvui.dll	0.3.9600.17824	804,864	07-May-2015	16:43	x86

For all supported x64-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Locale.gpd	Not applicable	14,088	15-Dec-2014	21:22	Not applicable
Msxpsinc.gpd	Not applicable	73	15-Dec-2014	21:22	Not applicable
Msxpsinc.ppd	Not applicable	72	15-Dec-2014	21:22	Not applicable
P6disp.gpd	Not applicable	25,489	15-Dec-2014	21:19	Not applicable
P6font.gpd	Not applicable	3,293	15-Dec-2014	21:19	Not applicable
Pclxl.gpd	Not applicable	10,375	15-Dec-2014	21:19	Not applicable
Pjl.gpd	Not applicable	1,156	15-Dec-2014	21:19	Not applicable
Pscript.hlp	Not applicable	26,038	15-Dec-2014	21:15	Not applicable
Ps_schm.gdl	Not applicable	5,561	15-Dec-2014	21:22	Not applicable
Stddtype.gdl	Not applicable	23,812	15-Dec-2014	21:22	Not applicable
Stdnames.gpd	Not applicable	14,362	15-Dec-2014	21:22	Not applicable
Stdschem.gdl	Not applicable	59,116	15-Dec-2014	21:22	Not applicable
Stdschmx.gdl	Not applicable	2,278	15-Dec-2014	21:22	Not applicable
Ttfsub.gpd	Not applicable	698	15-Dec-2014	21:22	Not applicable
Unidrv.hlp	Not applicable	21,225	15-Dec-2014	21:15	Not applicable
Unidrvui.dll	0.3.9600.17824	928,256	07-May-2015	17:27	x64
Locale.gpd	Not applicable	14,088	15-Dec-2014	21:24	Not applicable
Msxpsinc.gpd	Not applicable	73	15-Dec-2014	21:24	Not applicable
Msxpsinc.ppd	Not applicable	72	15-Dec-2014	21:24	Not applicable
P6disp.gpd	Not applicable	25,489	15-Dec-2014	21:21	Not applicable
P6font.gpd	Not applicable	3,293	15-Dec-2014	21:21	Not applicable
Pcl5eres.dll	0.3.5479.0	1,035,264	07-May-2015	16:43	x86
Pclxl.gpd	Not applicable	10,375	15-Dec-2014	21:21	Not applicable
Pjl.gpd	Not applicable	1,156	15-Dec-2014	21:21	Not applicable
Pscript.hlp	Not applicable	26,038	15-Dec-2014	21:16	Not applicable
Ps_schm.gdl	Not applicable	5,561	15-Dec-2014	21:24	Not applicable
Stddtype.gdl	Not applicable	23,812	15-Dec-2014	21:24	Not applicable
Stdnames.gpd	Not applicable	14,362	15-Dec-2014	21:24	Not applicable
Stdschem.gdl	Not applicable	59,116	15-Dec-2014	21:24	Not applicable
Stdschmx.gdl	Not applicable	2,278	15-Dec-2014	21:24	Not applicable
Ttfsub.gpd	Not applicable	698	15-Dec-2014	21:24	Not applicable
Unidrv.hlp	Not applicable	21,225	15-Dec-2014	21:16	Not applicable

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File name	X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_cfe133c6d61bda34.manifest
File version	Not applicable
File size	20,597
Date (UTC)	07-May-2015
Time (UTC)	17:15
SHA-1 hash	Not applicable
MD5 hash	Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File name	Amd64_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_2bffcf4a8e794b6a.manifest
File version	Not applicable
File size	20,657
Date (UTC)	07-May-2015
Time (UTC)	17:50
SHA-1 hash	Not applicable
MD5 hash	Not applicable

File name	X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_cfe133c6d61bda34.manifest
File version	Not applicable
File size	20,597
Date (UTC)	07-May-2015
Time (UTC)	17:15
SHA-1 hash	Not applicable
MD5 hash	Not applicable